Siesta Campers Reviews 

70
TrustScore 4 uit 5

3,8

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Beoordeeld met 5 van de 5 sterren

Alugamos uma MAN modelo Sierra e tivemos uma semana fantástica. Carrinha impecável, poucos km, atendimento espetacular. Tivemos um contratempo, ficámos sem gás a meio de uma refeição e não nos foi pos... Toon meer

Beoordeeld met 2 van de 5 sterren

Nous venons de louer un van chez Siesta Campers durant une semaine pour le Sud du Portugal. Prise en main agréable, complète, Van confortable et bien équipé. Cependant, c'est incroyabl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Avril 2026. Excellent accueil aux agences de Lisbonne et Porto. Personnel très agréable et explications au top pour une bonne prise en main du véhicule et de toutes les fonctionnalités. C'était nos 1... Toon meer

Beoordeeld met 5 van de 5 sterren

Very friendly staff who gave useful instructions. We have received a very good impression from the Siesta Campers company. Also the whole booking process was very easy and especially the video about t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Touroperator

Geschreven door het bedrijf

Siesta Campers Campervan Rental in Portugal and Spain. We’re driven by the pursuit of adventure and the great outdoors. We pour our passion and creativity into restoring and building handcrafted campervans that give a respectful nod to the iconic VW Kombi. We build for adventure and the open road. We want you to be free, wild and embraced in nature while being fully supported by first-class customer service. Experience the thrill of raw adventure, leave no trace and take home long-lasting memories from the holiday of a lifetime.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

70 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,8

Alle reviews

(70)

16 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Very Helpful

Pedro, Bruno and Bruno were so helpful. We bought our camper from Siesta Campers 2 1/2 years ago but had a few problems (wear and tear). They bent over backwards to help us and got it all sorted within a matter of hours. Highly recommended and Thank You.

11 september 2024
Review zonder uitnodiging
Logo Siesta Campers

Antwoord van Siesta Campers

Thanks for this fantastic review; I'm so glad our team keeps you rolling out there on the road and having fun in your Siesta van. Many thanks, and let us know if we can help in the future.

Beoordeeld met 3 van de 5 sterren

Great campervan, service needs improvement

We rented, for the second time, a campervan (VW California) for 3 weeks at Siesta Campers Porto. The reception and explanation on the pick-up day were great. On the 2nd day, a warning light (Oil level too high, visit workshop!) appeared on the dashboard. Contacted Siesta and they told me that most likely the light would be gone the next morning (cold engine). The next morning the light was gone, but the level on the dipstick was still over the maximum. I was adviced that, if the van was not driving weird, I could cotinue driving. A day later, on a Sunday, again a warning light. Reaction: "there is no big problem. Advice: open and close the hood. If you wish, you can visit a garage on Monday if the light comes back on". I would have expected a more active approach from their side as in "We will make an appointment at garage-x". Now, I had to spend valuable time finding a Portuguese garage. Luckily, the open/close the hood-procedure was affective, but still I think it's a bad advice if the level is visibly way too high.
Second point of improvement: we were given a gas-bottle that was not full. We were told: "if you do not cook a four-course meal every day, you will make it". However during the 2nd week, we ran out of gas. We visited 6 addresses that were listed in a list that was mentionned in the rental agreement, but none of them sold the required gas bottle. I kept informing Siesta about our search, but the were not active in helping me to find an address that sold the right bottle. Finally, with the help of a local Bricomarché employee, we found the right bottle at an address that was not listed in the list provided. This process costed us about half a day of our valuable time, the only reaction from Siesta was "we are sorry for the inconvenience". I would have expected, especially after we had problems with the oil-level, a more generous offer (e.g. x-% discount on your next rental) from their side.
Conclusion: great van, but once you are on the road and run into problems, you are more or less on your own.
Finally, we advice Sieste to provide a water hose to fill up the reservoir, to provide 'level-blocks' to get the camper at a (more) horizontal level as a lot of camper-sites are not level and give a (second) full gas bottle if there is a chance that the customer runs out of gas during the rental period.

14 augustus 2024
Review zonder uitnodiging
Logo Siesta Campers

Antwoord van Siesta Campers

Hi Bram,
Thank you for your feedback, and we’re genuinely sorry that your experience didn’t meet expectations, especially as a valued repeat customer. As a team, we are fully committed to ensuring our customers have a seamless and enjoyable holiday, but occasionally, certain issues can arise that are outside our immediate control.
Regarding the VW oil light issue, this is a known issue with ALL VW T6.1 Transporters, where the light can illuminate to alert to either too low or too high. A software update has been promised but has yet to be released. We’ve been battling with it for the last two years. Our head engineer, a VW-certified service technician with over 15 years of specialised experience, personally assesses such cases and advises our team accordingly. After reviewing the picture you sent, we determined that the slight excess oil wasn't an urgent concern, and our plan was to address it when the van returned to base. As a point of reference, from empty on the dipstick to full is 1 litre, so the slight amount of 100ml over the mark will not have had any significant effect, and this conclusion is based on our extensive expertise. With 16 years of experience as the leading VW camper specialist in Portugal and a team of six expert technicians, we stand by the safety and reliability of our service.
We also noted that you ran out of gas during your second week of rental. As part of our commitment to enhancing the customer experience, we provide free gas with every rental, unlike our competitors. A full bottle typically lasts around two to three weeks, so in this case, the van was supplied with a half-full bottle. While it wouldn't be sustainable or environmentally sound to replace every half-full bottle before each rental, we did provide a list of Camping Gaz resellers across Portugal. Camping GAZ supplied this to us. Finding every outlet in Portugal that sells camping gaz would be a difficult task. 90% of campsites do sell this gas in Portugal. Due to safety regulations and for your safety, we cannot carry additional gas bottles in the VW California. By law, each bottle must be stored in a gas-tight locker, of which there is only one in the VW California.
We understand that this caused you inconvenience, and we reimbursed you for the gas you purchased per our terms. To ensure the situation was resolved fairly, we have offered you a 5% discount on any future booking with us. Once again, we truly value your loyalty, and we hope to have the opportunity to make your next experience with us a smooth and enjoyable one.

Beoordeeld met 5 van de 5 sterren

Great experience with Siesta Campers

We had a great experience renting a VW "Siesta Atlantic" through Siesta Campers! The van was clean and ready at the time of our arrival and the staff was very friendly. We had fantastic week in the camper and can only recommend others to try it out. We rented the

We did have some issues with booking as it wasn't quite clear if the camper we were looking for was available or not, but after reaching out to Siesta via email we quickly go that sorted out.

19 juli 2024
Review zonder uitnodiging
Logo Siesta Campers

Antwoord van Siesta Campers

Thank you so much for dropping us a review; we're glad you had a fantastic time in the Atlantic campervan, which is exclusive to Siesta. Our new site goes live in a month, and we've added a new availability calendar for ease of booking. Thaks for booking and maybe see you again one day.

Beoordeeld met 1 van de 5 sterren

If I could give 0 stars...

If I could give 0 stars, I would. You have to fill in all your extras and personal information to hear they are fully booked! But they have deals. So no worries. We took a look at them and there was an interesting one: for 6 days renting a camper from Lisbon to Faro. I got in touch with them because they claim to be very helpfull. After a few questions there was the quote and reques for paiment. We did it and were very happy. Then I got a phone call. There was a mistake: we could only pick up a day later. Ok, not so wonderfull but we agreed. And then to hear there was a complete mistake: there was nothing available. If I was still interested, I could take a look in a couple of days. The money would be refunded. A sorry and that was it.

15 augustus 2024
Review zonder uitnodiging
Logo Siesta Campers

Antwoord van Siesta Campers

Thank you for sharing your feedback. We're sorry to hear that you missed out on one of our relocation deals. These offers are exceptionally low-priced because we need to move our vans between locations. As these deals are managed manually, there are occasions when we must prioritize operational needs; this includes making decisions to use the vans in the deals section for existing customers who have experienced problems with their rental vehicles on the road. We apologise for any inconvenience this may have caused, and as a goodwill gesture, we would like to offer you a discount on any future booking with us.

Beoordeeld met 1 van de 5 sterren

Cheater

Cheater! Received a damaged van (damaged sink). Reported the damage as soon as possible. Despite we had full coverage insurance (and did not cause the damage), they charged us over 600 € for the repair (the material should be around 100€). Contacting the lawyer. Never again.

21 juni 2024
Review zonder uitnodiging
Logo Siesta Campers

Antwoord van Siesta Campers

Thank you for taking the time to provide your feedback for your rental in Lisbon. Just to clarify, you took a brand new €95,000 Knaus van that was in immaculate new condition. with 6000km on the clock. It was cleaned, signed off, and shown to you before you departed. The time stamp on your contract shows you started your collection at 14.39. When your documents were loaded into the system, your departure on the contract was 15.35. We spent an hour handing over the van to you. We even showed you the sink and how the water worked. The sink wasn't completely smashed and leaking water all over the floor. Furthermore, you had 12 hours to thoroughly inspect the van and report the damage you found. This is explained on pick up and is in bold type on your booking contract. You didn't report this within twelve hours. We have strict cleaning procedures in between bookings, and the cleaners signed off this van, including the bathroom. Your complete insurance doesn't cover you for breaking interior items of the vans, as clearly stipulated in paragraph 10.3 of our T&Cs. The sink from Knaus cost €500, and we’re happy to show you the invoice. plus the labour to dismantle the whole bathroom sink and plumbing. We are committed to keeping our vans in immaculate condition, and high-quality vans like Knaus come with expensive fittings. As a small family business with 16 years of experience and thousands of rentals yearly, we have never, and will never, profit from our customers' misfortunes. We apologise for not having in stock the epoxy surfboards you booked. We understand the inconvenience this must have caused, and we refunded the hire of the boards and offered you one whole day's rent of the van as compensation. We thought this was a generous goodwill gesture on our part. We're truly sorry to charge you for these breakages, but as a small company, we cannot pick up the bill for these costly damages caused by vehicle misuse. You were also informed by our customer service agent that you would be charged for the damage in an email prior to debiting you card which you keft on file under our T&C's Despite the charge for your breakages we do hope you had a good time in Portugal. Kindest Regards Claire and Loyd (founders and owners of Siesta Campers)

Beoordeeld met 5 van de 5 sterren

Couldn't imagine a better way to travel…

Couldn't imagine a better way to travel than to rent a van by Siesta Campers! We had the VW California and it felt super new. Driving doesn't feel like a big car, it felt like such a joy because of all the modern technology.

The whole process was so smooth, the people behind Siesta are the friendliest and most chill people! The 24/7 support service is also an extra what's just super nice to have. The interior was another thing that was super modern and easy to work with. Felt like our little home for the few days! The possibility to go every where you want to and have every thing with you is amazing. All the facilities are also just perfect, a big fridge, a few cabinets, a good battery and a sink, more than we need!

I recommend them to anyone looking to go to Portugal!

4 juni 2024
Review zonder uitnodiging
Logo Siesta Campers

Antwoord van Siesta Campers

Thank you for sharing this review. It means a lot to our team and is a testament to their handwork. We hope to see you again one day. Best Regards Team Siesta.

Beoordeeld met 2 van de 5 sterren

Amadorismo puro

Vários pontos negativos:
- Experiência de pagamento / reserva péssima (pre-pagamento de 50% meses antes sem avanço em documentação e outros)
- Recepção de e-mails de confirmação com hora de levantamento errada
- Contrato, pedido de documentos e últimos pagamentos dias antes do dia da reserva.
- Serviço de atendimento telefónico com horário reduzido
- Entrega do véhiculo mal organizada e
- Drop off do véhiculo apenas possível dentro de horários reduzidos e verificação maliciosa de qualquer defeito
- Entrega do véhiculo com exigências peculiares (limpeza completa exterior e interior, com esvaziamento do tanque da água)
- Assistência em inglês de forma automática

9 mei 2024
Review zonder uitnodiging
Logo Siesta Campers

Antwoord van Siesta Campers

Estimado Eurico,

Lamentamos profundamente que a sua experiência connosco na Siesta Campers não tenha correspondido às suas expectativas. No entanto, cabe-nos esclarecer e ressaltar alguns aspetos importantes:

1. O pré-pagamento de 50% para efectivar a reserva da viatura é uma prática padrão no setor de aluguer de autocaravanas e encontra-se devidamente previsto nos nossos termos e condições, mais especificamente na cláusula 3.1.: "O LOCATÁRIO compromete-se a pagar à SIESTA CAMPERS 50% no momento da reserva para garantir a mesma, e este pagamento deverá ser efetuado no prazo de 48 horas após a pendência da reserva".

2. Verificámos que a sua reserva foi criada às 9:15h do dia 27/02, tendo sido imediatamente enviado um email de confirmação. Este email foi aberto às 18:05h do mesmo dia por si. Após este momento, e ter realizado o pagamento, recebeu automaticamente um email de confirmação do Stripe e do nosso Customer Support às 21:32h com a confirmação da reserva.

3. Houve um total de 11 comunicações por email desde o início até ao final do aluguer. É importante referir que o email com o assunto "Siesta Campers - Final details", enviado no dia 25/04 às 09:18h e contendo detalhes cruciais da sua reserva, nunca foi aberto, resultando numa possível lacuna informativa.

4. Recebemos o contrato assinado e os documentos necessários para formalização do serviço apenas perto das 20:00h do dia anterior ao levantamento da viatura, quando já ninguém está a trabalhar. O nosso horário de expediente é das 9h às 18h, contando ainda com uma linha de emergência disponível para qualquer cliente nos contactar 24/7.

5. O período normal de levantamento das viaturas é das 14:00h às 18:00h. No seu caso, foi solicitado um serviço especializado de self-pickup para levantar a viatura às 8:00h, o que requer ajustes operacionais mais complexos.

6. A nossa plataforma de reservas recolhe o IP de localização do cliente que faz a reserva. Tendo em consideração a sua localização na Suíça, a linguagem foi automaticamente alterada para Inglês. Lamentamos o inconveniente que isso possa ter causado.

Agradecemos o seu feedback e iremos tomá-lo em consideração para melhorar a qualidade dos nossos serviços. Lamentamos que não tenhamos estado à altura das suas expectativas e estamos disponíveis para discutir qualquer outro ponto que considere relevante.

Agradecemos a sua compreensão.

Atenciosamente,
Equipa Siesta Campers




Beoordeeld met 5 van de 5 sterren

Can highly recommend Siesta Campers

Can highly recommend Siesta Campers! Really good and fast customer service, friendly staff (a special shoutout to Ricardo at their Faro office) and good vans. We rented the Grand California van from Faro to explore beautiful Algarve and had the best time. Will definitely be renting from Siesta Campers again!

27 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What a beautiful experience

What a beautiful experience ! Monica was the one who took care of us and showed us everything that we had to know about our van, Rio. She was super friendly and very nice !
We’ve spend an amazing trip and came back home with our mind full of great memories. I celebrated my birthday during this roadtrip and what a beautiful way to celebrate ! We slept amazing and we will definitely do it again. 😍
If you’re in search of a great company that rent out van, don’t hesitate and book yours at Siesta Campers ! Everything is well handled and professional.

Thank you again guys for this unforgettable experience!

25 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Vans en mauvais état

Nous avons loué 3 Vans avec des amis pour 8 jours début Août. Tout s’est très bien passé jusqu’au départ en Van de Lisbonne. Soudainement, en plein autoroute, la tente de toit s’est soulevée. Nous nous sommes rendus compte que le système d’attache du toit était cassé et nous avons du rouler à 60km/h sur l’autoroute. Nous étions pas du tout en sécurité, surtout avec 2 enfants en bas âge. Le système de fermeture n’est pas fiable. Le soir en arrivant au premier campement, le robinet de l’évier était cassé donc inutilisable tout comme la gazinière. Nos amis avaient, de leur côté, leur frigo cassé et un bruit moteur de tracteur. Heureusement le 3 ème Van n’avait pas de problème et c’est le seul que nous avons pu utiliser pour cuisiner! Heureusement que nous avions 3 Vans LOL.
Le service client a bien répondu mais la solution proposée était de faire 3 heures de route aller pour rejoindre un garage partenaire pour faire une réparation soit 6 heures de trajet (hors délai d’attente pour réparer). Bref au moins une journée de perdue. Si nous refusions de se rendre dans le garage alors aucune remise ne serait effectuée sur le séjour.
En clair, Siesta Campers met à disposition des Vans (même avec des défauts) et compte sur leurs clients pour qu’ils prennent sur leur temps de location et de vacances pour les faire réparer. Ainsi, il maximise les temps de location sans gérer les pannes et les défauts (puisqu’ils sont traités par les clients).
Ceci n’est pas du tout correct.
Pour ces raisons, nous ne recommandons pas.

13 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing experience

Very happy we picked this company. The van was perfect and the customer service was great from start to finish. Booking online was easy, the prices competitive as we checked with a few different companies, but in the end we made a great choice. Thank you for a great adventure!

17 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Adventure

We had the chance to borrow Brasil for a few days. Had a great time with this classic Van which is very well maintained and comes with everything you need. At Siesta campers communication is very good! Convenient that its just 2 minutes from the airport. Ricardo explained everything very well and was kind enough to drop us of at the airport on our way back. Great service! Thnx we will recommend you and will comeback for another adventure with one of your classics.

12 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect experience 🫶

We had a lovely time in Portugal thanks to Siesta Campers and their team. Professional, attentive service, easy booking process, good price and we got our dream van. I wish they operated in other countries!

8 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Loved the simplicity of renting with…

Loved the simplicity of renting with siesta campers, very helpful staff and no hidden extras. We travelled with friends that rented from a different company and there were all sorts of extra fees, so glad we chose siesta!

15 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

En couple sur le Combi Rio .Leur…

En couple sur le Combi Rio .Leur location de vans vintage est vraiment exceptionnelle. J'ai été impressionné par la qualité et le charme des vans, ainsi que par le niveau de service offert par l'équipe de Siesta Campers. Ils étaient extrêmement serviables et attentifs à nos besoins, et nous ont fourni tout ce dont nous avions besoin pour profiter pleinement de notre aventure. L'expérience de conduire et de séjourner dans le van était unique en son genre, et cela a ajouté une touche spéciale à notre voyage. Je recommande vivement Siesta Campers à tous ceux qui cherchent une expérience de camping vintage mémorable dans l’Algavre . On reviens vite .

27 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best campervan experience EVER!

Best campervan experience EVER!
From the moment of booking the van online till the very last minute of the trip the staff is so friendly and eager to help.
The vans are clean, spacious, very well equipped and so easy to drive.
It's such a pleasure to travel around Portugal - no wonder it's called camper's paradise! So many Campsites and other gorgeous places just to stop, relax and enjoy the view.
Big thanks to Siesta Campers!

5 november 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Siesta Campers 5* experience

Thank you very much Siesta Campers for providing the best holidays ever... Great support from all team members, 5 star quality van, super clean with all essencial equipment for a nice trip. Best of all there where no problems on taking our 4 paws child with us.
Looking forward to book next holidays with you, and also is Ghost. Wish you all the best!!!

2 november 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Our amazing campervan Holiday.

Thank you so much Siesta Campers we had an amazing time on holiday the van was so much fun and the staff was so friendly, would recommend Siesta campers to all looking forward to doing it all again!

2 november 2020
Review zonder uitnodiging

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