Simon Charles Auctioneers Reviews 

I purchased a cosmetics bundle then received tracking from them with a royal mail code that doesn’t exist- its a made up number and when i have complained i get exactly the same to the letter automated “personal “ response saying they have just checked it for me and its a fault with royal mail. No products received…basically its just a scam. £30 wasted … dont be sucked in nothing is free these days!

purchased 2 rolls of carpet which are ok . but the rugs i purchased are not the rugs in the pictures and the way they ave been stored are not fit for use . it will take years for the creases to come out . booked a collection slot and was still standing in line for 1 hour . the only nice thing was the tall guy serving customers he was so fast compared to the other workers. . not use again

Basically I bid on some clothes, won 5 lots but one of them which I don't understand why was collection, it's a dressing gown, now have to pay a lot of money

I bought a Chanel bag for my first purchase and it turned out to be counterfeit and were sorry that sometimes they let things through without proper checking. Then I bought another chanel bag with box and dust bags and then guess what it is counterfeit again. I certainly won't be buying from them no more🤬🤬🤬🤬

Very dodgy company indeed from the person listing it hiding the actual colour of the product( They'll list or show the item in most expensive colour)to the receptionist and IT department a total conning company. No empathy or morals from this company. They making 100s of millions yet robbing the customer every given opportunity. They also up the bids themselves. Don't expect Any honour from thieves. They are hiding behind terms and conditions using every trick in the book to rob the customer.

Very helpful staff. Dealt with a lady whose name I didn't get she was very pleasant & then Scott who was very friendly and helpful.
I've seen Scott assisting customers before and he must enjoy his job because he appears to be always willing to go the extra mile.

Disgusting customer service to a buyer who purchased over 400+ lots from them.
Be WARNED its there way or they block your account.
Even though they sell item which are Disgusting and broken with generic photos .They don't care as their terms and conditions states they have no recourse or morals to any single buyer.
What excuses or terms and conditions have you got now.

No protection for buyers at any level
BE WARNED.

Dire company, amazed they are used by any retailers for excess stock - John Pye are a far better choice.

Well having bought from these a couple of times, this time I looked at there designer clothing bought a Stone Island Polo Shirt, to find out it's FAKE / COUNTERFEIT. having found out top brands register there designer logos through a website CERTILOGO, this allows anyone to verify the authenticity of the clothing, I done this and it came back as FAKE / COUNTERFEIT. NOT HAPPY. NOT ONLY NOT HAPPY THE RESPONSE FROM SIMON CHARLES WASNT FILLING ME WITH CONFIDENCE,AS THEY SAID AS THEY TRY THERE BEST TO AUTHENTICATE DESIGNERS ITEMS THAT SOMETIMES FAKE/ COUNTERFEIT CLOTHING AND OTHER DESIGNER ITEMS WILL GET THROUGH THERE SALES, FOR ME THATS JUST NOT GOOD ENOUGH AND NOT ACCEPTABLE, for me I needed to inform trading standards on this matter, the truth is if they try there utmost to not allow counterfeit/fake items to get through then why did Simon Charles not doing the simplest thing and done what I done which within the polo shirt there is an attached label reference CERTILOGO as mentioned before you enter that unique reference number that is only unique to that specific item of clothing if it's authentic it will tell you and no doubt give you a certificate of authentication, IN MY CASE IT GIVE ME A REPORT TO SAY ITS FAKE / COUNTERFEIT, and that report actually gets sent over to the retailer in this case SIMON CHARLES, I'm guessing they don't do these checks and therefore find it unacceptable.

To add to this having also bought a hoodie again with all the tags on etc this was a F1 MAERCEDES BRANDED HOODIE, I am actually in the process of contacting F1 MERCHANDISE to find out the authenticity of this item also.

Luckily I purchased through a credit card which gives me added protection to get my money back.

Simon Charles says they have destroyed this Stone Island Polo Shirt, let's hope so, cause I'm.keeo and eagle eye out incase it does pop up.

NO MORE AUCTIONS FOR ME YOU ALWAYS LOOSING YOUR MONEY BEFORE YOU START. One experience I can't forget, won't ever go back. It makes you wonder what else is going through the sales mmmm.

The worst company ever. They are selling broken items and non working electronics with high price.
And they don’t accept return items also I paid hammer fee and buyer’s protection fee extra.
This is a fraud company 👎

This company is an absolute SCAM. They will show you 3 images on the item but not telling you what is missing. Don't ever join their auctions. Read all the reviews that this company have and you will be surprise and regret if you had join the bid. Do not ever join the auction. Find other auctions.

Wow don't ever try to give this company some constructive criticism as they immediately cancel your membership totally unprofessional stay away

Here we go.again simon charles locked me out again think this is because of my reviews they only reply when.they get.good.reviews sent email once.again to no avail.there.quick.to.charge 19.00 pounds and quick to charge vat plus 20 percent to buy.then.when you.get to.a 200 pound bid they say.for me to bid higher I have to pay 200 pounds plus 5.00 charge and also you have to request it back tot con so failing a response going to trading standards etc possible small claim court !!!!!with all the reviews that's posted

I won a bid for the first time on boxed cosmetics. The picture on the auction site had no defects showing on the box and no defects mentioned in the description. When I went to collect it, the front of the box had been slashed across with a Stanley knife. The men in the warehouse noted the damage and how it differed from the picture and description and told me if they contacted customer service on my behalf, they would probably refuse to do anything about it, and I would have to drive all the way back to Stockport to pick it up again.

I'm not happy. What's the point when items are not as described and pictured and you never know what you're going to actually get?

They sell TAT that doesn't work ! A simple switch on would show this ! But money before honour and principles with this site !
DONT WASTE YOUR MONEY !

caveat emptor!

I’m a great believer in giving the benefit of the doubt…..but after terrible quality items and even worse customer service, I think I’ll stick with John Pye. Avoid this company and its low quality listings

Awful customer service. Had to pay a redelivery fee even though I had not be notified (by email or calling card) that there had been a delivery attempt and it got returned to sender. They then put a 48 hour payment deadline on me for the redelivery fee over the weekend when I couldn’t get through to them. After 5 phone calls, they told me that I had to pay the fee or they’d re-auction my items, essentially forcing me into paying it even though I disputed it. The returns department were seemingly never available to speak, leaving me in the hands of the same customer service agent who was unable to get any additional support. When I asked to complain, I was told I couldn’t because the returns department was unavailable…very disorganised and confusingly run customer service teams

Computer bid told me that I had not bidded enough so I increased the amount only to find I was bidding against myself that's me done with that I'm not paying to bid against myself obviously a fixed auction

Bought 3 pallets and on arrival to collect got told someone else took them earlier that day. No refund told me own fault which baffles me. Manager a muppet. Been to police will stay well clear now and use somewhere that has a better system in place to stop theft and inside Jobs!!!!

I won the auction for a JBL xtreme 3 , it cost £73. I had to send several emails for a week ,they first told me that they there was a delay due to personnel then they said the item couldn't be found and my money was to be refunded back to me. I had a feeling when I won the bid that I might not get the item. From the picture it looked brand new. The power leads and connectors where still in their packaging. I asked for compensaton but they didn't respond to my email. What if it was the other way round and I didn't pay after winning the auction for the item. Would they have said don't worry or bill me for wasting their time and money? I missed out on a good deal the secondhand value is about £200 for the item. Not impressed at all , compensation is due. It ain't my fault that they misplaced the item. I only have their word. I won't be too surprised if a member of staff nicked it or it reappears in another auction.