simply swim Reviews 

Rapid service - good selection of sizes and colours

Very good quality swim ware, very pretty. Great fit .And excellent service again from Simply Swim.

I knew what I was looking for and the price I was prepared to pay so, When Simply Swim could satisfy my requirements I was pleased to do business with them again, as their Customer Service can not be faulted.

Loved the style and fit of my swimming costume

Having recently decided to get back into the swim of things, after a bereavement, I guesstimated my older, flabbier figure, and was delighted to find I needed a size down. Loss of muscle mass rather than weight. A glitch - on my part - messed up the return process until customer service sent an accessible link. I returned two swimsuits, one seemed fine until I looked at the back and thought, "butt" no... kept the smaller size which came by exchange; a little bit baggy round the back leg, but I'll put a stitch in there as it holds everything else together, in place and is more flattering than I thought. Best of all it's a proper swim suit not just something to sunbathe in. As a keen snorkeller and scuba (until my BP changed) and snuba diver in my day I wanted prescription goggles (and hopefully a diving mask too in time) and my optician would have charged a lot more (using an outside company for the order). Thanks to simple instructions on the Simply Swim site I was able to order individual lens for R and L eye and the head strap and nose bridge to go with them - which was really easy to assemble . Also like the fact they mentioned that water magnifies so tweak your prescription down a little.The goggles are brilliant and will make me more confident to return to the water. Also a swim cap, great fit and looks nice, and ear plugs a must and a carry bag . Reasonable prices, lovely range, prompt delivery/returns/exchanges. Lives up to its name - Simply... Swim. Now get back in the water.

Very efficient service and good quality swim wear

Beautiful swimsuits. Easy transaction, good communications and a very quick delivery time.

I've always ordered my swimwear & equipment for simply swim for a while now & I'm happy at the choices they give you.

Thought was a bit small at first as I have put weight on but then appreciated that it if a ‘strong’ fabric that is meant to hold you ‘ in place’ Great for aqua aerobics because it holds you in when moving /jogging around.

Lovely colourful suit. Easy to wear and delivered promptly

Nice costume, arrived on time, no problems

I ordered a costume and a swim cap. The costume's back was too low (tricky to see on the website photos) and I returned it. The returns process was unclear on the website and I apparently chose an expensive option to return and reorder a different costume based on the website advice.
Mayu from customer services explained the process more clearly in response to a query - but it was too late by then as I had reordered.
Good merchandise, quick delivery, but website information could be improved!

I purchased flippers. Unwearable but made the mistake of trying them out in pool. They are in pristine condition. One single try for 2 minutes and I knew I could never wear them again. Sought customer service advice re return and was told if they had been in water then non returnable. I can't even give them to charity shop as someone would pay to buy them and they are terrible! Company said if I sent them back without all original labels then they would refuse refund and wait for me to send postage before they would send them back to me . As if I would want them back! They said instead they would be forced to destroy them (ie they wouldn't stick a new label o n and resell). They are pristine but to try flippers in a pool you have to take cardboard label off. My mistake was thinking they might possibly be more comfortable in the pool. Plus I trusted Zoggs who made them as they also made my previous pair. What a waste of £25. Never use company again.

I bought 2 costumes for size comparison and so had to send one back. It was not clear how to return an item on website and I could not find delivery note with instructions on it but i found an email address so messaged that. I got a quick and clear reply detailing instructions and the process from then on was smooth. I had a quick acknowledgement of the return.

I love looking at the new range of Zogg swimsuits. On this occasion I only brought one. My fellow swimmers at the pool love the blue colour of my new one. It fits really nice.

Ordered a swimming costume online in July and ordered the wrong size during toddler meltdown. Entirely my fault.
Evidently too small when it arrived so I returned for an exchange at my expense, for what I believe to be my actual size and when that arrived, the sizing was just awful. Couldn’t get it over my hips. You can’t make 2 exchanges so was forced to have a refund onto a gift card. Ok fine.
Purchased another two costumes (for size comparison) costing £62 in total. Paid with the £20 gift card and rest on debit card. Obviously kept one that fit and returned the other.
They have refunded me £3.01 to my bank and £20 back onto a gift card.
The returned costume cost £31 but they’ve deducted me two lots of postage costs. One for the privilege of the return and the cost of postage for the one I kept.
When I called to query costs and why I was refunded back to a gift card, all they could say was that’s how it is, the refund will always go back to a gift card if used. Even if the larger amount paid was by card. I accept the postage costs however why on earth would I want to keep another gift card?
So now I have a gift card I won’t ever use (I don’t buy swimming costumes regularly) and effectively one costume has cost me £51 plus p&p!

Popped into the shop today as we were in the area and the ladies were really helpful finding my 11 year old daughter 3 new training suits. They made countless trips to their warehouse to find exactly what we needed, advising on shape and fit. Worth the journey to get great customer service.

The description of the product supplied was incorrect which meant it was not fit for purpose. For hygiene reasons it can’t be returned. They have not replied to my email complaint or published my 1 star review on their website. I won’t be buying from them again.