The company can improve by providing the colour the customer thought they were getting and not a completely different colour. The hair is cheap and nasty. Also, their returns policy specifically say... Toon meer
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Lees wat reviewers zeggen
Overall, the experience in shopping with this company was not bad. I received the extensions within a reasonable amount of time. However, the product itself is terrible. The fine extensions are SO fin... Toon meer
Game changer! After three children and turning 40 my hair and confidence has been disappearing rapidly. I’ve tried vitamin, collagen and nothing really noticeably helps but my halo has transformed my... Toon meer
Bedrijf heeft geantwoord
Sitting Pretty Halo Hair extensions exceeded my expectations! The hair quality is amazing and the color blend of the light brown/medium brown blend of 4/6 matches my foiled, highlighted hair. I’ll be... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sitting Pretty - Halo Hair Extensions
Geschreven door het bedrijf
A note from our CEO: "I want to acknowledge some of the negative reviews we received earlier this year. I won't shy away from saying some of these criticisms are indeed justified, and I want to address them upfront.
In the last 12 months (particularly during 2022) we encountered issues around the clarity of communication concerning customs fees for international shipments. Some local tax authorities necessitate customs and duties payments (VAT) to import products into their respective countries. As an importer, you can either pay directly to the tax authority, pay to the delivery company (and they'll pay the tax authority), or pay us during the checkout process (and we'll pay the tax authority). Regardless, customs fees are an inevitable part of the process. Despite our attempts to clearly communicate this on our shipping page and cart, it appears this hasn't been as clear as we'd hoped, leading to discomfort among many. For this, I sincerely apologise.
What matters now is how we are working on this issue. We are actively finding ways to ensure that the customs fees don't spring up as unwelcome surprises.
Furthermore, we've revitalized our customer service department. We have dedicated and passionate customer service team who work full-time (around the clock) to ensure every query is answered, with an impressive goal of replying to all tickets within an hour. In fact, most tickets are currently answered within just five minutes.
We have just finished setting up a new warehouse in UK, to put us closer to our customers and make it easier to provide excellent service, with fast shipping and simplified exchanges. And we are working on our next location in Canada
Your feedback, both praise and criticism, is invaluable. It not only keeps us grounded but also provides insights into where we can improve. Rest assured, I have personally responded to all 16 reviews here on TrustPilot. This open dialogue enables us to do better by you, our valued customers.
Please remember this - we are a small but committed team, pouring our hearts and souls into making Sitting Pretty not just a good, but a great small business that prioritizes an exceptional customer experience.
Thank you for your understanding and continued support. I will leave this note here until we have resolved all the aforementioned issues."
--------Sitting Pretty is a leading beauty brand that turns your thin hair woes into a thing of the past with its revolutionary halo hair extensions. With firsthand experience of the hair extension struggle, we set out on a mission to solve the global "thin hair" problem, offering an unparalleled opportunity for all women to ditch bad hair days and feel their best every day.
Our story began with a love-hate relationship with hair extensions. As we navigated the hair care world, we witnessed many women grappling with the same issues – a relentless quest for volume and length often accompanied by significant damage to their natural hair. We decided to find an innovative solution to this persistent issue, enabling every woman to step into their dream hair look without any compromise or hassle.
Our answer was a game-changer: a 360-degree solution that transforms thin hair into lush, natural-looking, thick hair that feels as good as it looks. While there might not have been townspeople cheering us on, there was an abundance of women - friends, celebrities, models, hairstylists, and everyday beauties - rejoicing at finally achieving the hair they desired without any compromise.
At Sitting Pretty, we believe in the power of hair to elevate your confidence. Even on your most casual days, if your hair looks fantastic, you feel fantastic. This philosophy was the foundation of our Sitting Pretty halo hair extensions and continues to inspire us today. We are here to spread the good hair days, helping you feel your best on any occasion.
Our mission is simple: to solve the thin hair problem once and for all with our low-maintenance halo hair extensions. We want to elevate your natural beauty and help you to be your best self - turned up a notch.
Our halo extensions are a masterpiece of design and craftsmanship. Each one is handcrafted using natural 100% ProGrade Remy human hair to ensure the perfect match to your own hair. These low-maintenance extensions are easy to use and effortless to style. They won't damage your hair or break the bank in terms of upkeep. And with no need for numerous products or hours spent in front of the mirror, all you need is a halo-ready head (which is any) and perhaps a camera for those selfie-ready moments.
Furthermore, we offer a diverse range of halos. With three different weights, a multi-strand colouring system, and 17 colours available, you're guaranteed to find not just a halo hair extension that matches your natural hair but also one that embodies your dream hair. With Sitting Pretty, your dream hair is just a halo away.
Contactgegevens
PO Box 7165, 6169, Shoalwater, Australië
- hello@sittingprettyhalohair.com
- sittingprettyhalohair.com
3,4
Gemiddeld
158 reviews
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Love my halo
Love my halo! I’ve always wanted long thick hair. Unfortunately that’s out of reach for me naturally so this is the next best thing. My hair blends seamlessly, no one can tell it’s not my hair. Takes 5 minutes to do my hair in the morning. Love it.
9 september 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
That's wonderful to hear, Renee! 🌟 I'm so glad you're loving your halo and that it's helping you achieve the long, thick hair you've always wanted. If you need any tips or have any questions, feel free to reach out. Enjoy your beautiful hair! 💁♀️✨
Helpful staff & easy exchange process
I recently purchased a halo hair piece that, when it arrived, I realised I had accidently purchased the incorrect length, and the colour also didnt quiet match as well as I had hoped. The exchange process to change the colour and size was super easy & quick and the communication from the team was prompt and helpful. I have now received my new halo and it is perfect! Thanks team for all your help :)
4 september 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Thank you so much for your wonderful review, Liz! ✨ We’re thrilled to hear that the exchange process was easy and that you’re now enjoying your perfect halo. 😍 It’s fantastic to know that our team’s communication and support made a positive impact. We’re so glad the new halo fits just right and meets your expectations. Your feedback truly brightens our day! If you need anything else, we’re here for you! 🌟
Disappointed with the quality of the…
Disappointed with the quality of the hair in comparison to other Remy hair extensions that I have used prior, as the Sitting Pretty halo felt synthetic or course like. The weft itself also felt a little heavy, however I do have thinner hair. Loved that is was wide enough for side of hair coverage, however it felt too bulky where the halo wire was attached. This more then likely would not be an issue for girls with thicker hair .... however, I purchased to add volume to my thinner hair.
21 augustus 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hi Cathy,
I’m really sorry to hear that you were disappointed with the quality of the halo. Our halos are made from 100% pro-grade Remy hair, so they should feel natural and blend seamlessly. I understand that you found the halo to be synthetic and coarse, and that the weft felt a bit heavy.
We’d love to help you further and understand more about your experience. Could you please email us at hello@sittingprettyhalohair.com with more details on why you felt it was synthetic? We’ll get back to you with tips and support to ensure you get the best out of your halo.
Thank you for your feedback—we truly appreciate it and are here to help.
Best regards,
Love
I initially received a wrong colour match but Sitting Pretty were very good in allowing me to return the Halo for a correct colour match even paying the return postage, the new halo was perfect and once I had my ends feathered and the Halo cut and blended it looked great. The hair felt nice and I can now have longer, thicker hair in a matter of seconds
17 mei 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hi Laura,
Thank you so much for sharing your experience! 🌟 We're glad we could help you find the perfect colour match and that the new halo turned out just right. 😊 We're thrilled that you're enjoying the ease of having longer, thicker hair in seconds. If you ever need anything else, don’t hesitate to reach out—we're always here to help! 💖
Hair felt synthetic
Hair felt synthetic, didn’t fit despite limited adjustment options, extremely thin for a “medium” thickness option. Straight in the bin.
6 augustus 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hi Kate,
I’m really sorry to hear that you’re not satisfied with your halo. 😔 Our halos are made from 100% pro-grade Remy hair, so they should feel natural and blend seamlessly. Sometimes, washing or wetting the halo can enhance its natural look.
Could you please email us with more details about your experience? We’d love to understand more about why you felt it was synthetic and assist you further to ensure you get the best out of our product.
Thank you for bringing this to our attention, and we hope to resolve this for you soon.
Best regards,
Absolutely amazing product
Recently, I experienced some medical issues that resulted in significant hair loss. In search of solutions, I came across this website offering hair extensions. Initially hesitant, I was pleasantly surprised by the quality and ease of use. The extensions blend seamlessly with my natural hair, giving me a newfound sense of confidence.
18 juli 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Thank you so much for sharing your experience! 🌟
We’re truly sorry to hear about your medical issues, but we're delighted that our hair extensions could help restore your confidence. 😊
It's wonderful to know that they blend seamlessly with your natural hair and that you found them easy to use.
Your satisfaction and newfound confidence mean a lot to us.
If you need any further assistance or have any questions, we're here to support you every step of the way! 💖
The costumer service is amazing
The costumer service is amazing, they are close and so helpful. I purchased the Light Brown Medium/12-inch halo because I was so hung up over my hair, I lost half of my hair after a bad COVID. I was so excited when the parcel arrived, and OMG, so impressed when opened the box, the halo is so beautiful and so real. It is so easy to put on and it feel so comfy. I was 100% convinced and happy when my husband arrived home and I saw his face. He was freaking out. He screamed I LOVE IT!
19 juli 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Thank you so much for your wonderful review, Andrea! ✨
We’re thrilled to hear that our customer service made a positive impact and that you're so happy with your halo. 😍 It’s fantastic that it looks so real and is comfortable and easy to put on.
We’re especially delighted that your husband’s reaction was so enthusiastic—what a great endorsement!
Your feedback truly brightens our day. If you need anything else, we’re here for you! 🌟
Great for my Peri-hair!
Perimenopause is no joke… and when you already had the fine/thin hair it’s absolutely not enjoyable to do your hair everyday. My new halo has changed everything! Undetectable , volume galore, great customer service and a perfect match not to mention super easy to put on. Love it!
5 juli 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Thank you so much for your heartfelt review, Pier! 🌟
We're so glad to hear that our halo has made such a positive difference for you. 😊 It's fantastic that it’s undetectable, adds great volume, and is easy to put on. We're thrilled you’re happy with the perfect colour match and our customer service.
Your satisfaction means a lot to us! If you ever need anything else, just let us know—we’re here for you! 💖
Wow - game changer
Wow! I had been eyeing these up for a while and glad I made the purchase finally. I have just longer than shoulder hair which is quite thin and dark blonde (which is the colour I ended up going with). I got the shorter ones in the medium thickness which are perfect. Fill in the gaps and give me some nice extra length while looking super natural. The extensions are super light and the colour and hair quality is spot on. Way more comfortable than clip in extensions and the wire is hidden and can’t feel it al all. It did take me a while to find the right wire length and how to fit them comfortably on my head but practice makes perfect. I ordered to light firstly and the team were great with getting me out a better colour match once mine were back with them. Don’t take them out of the net before you know it’s the right colour. I found the images on the website of the hair quite dark compared to what you get so that is why I had to return for a darker colour.
23 juli 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Thank you so much for your fantastic review, Rachel! 🌟 We're so glad you finally made the purchase and found our halo to be a game changer! 😊 It's great to hear that the medium thickness are perfect for filling in the gaps and giving you some nice extra length while looking super natural. We're thrilled that you find the extensions light and comfortable, and that the colour and hair quality are spot on. x
We appreciate your patience in finding the right fit! We're happy our team could assist you in getting the perfect colour match. Your feedback about the website images is very valuable to us. If you need anything else, we're always here to help! 💖
Second time purchase
Second time purchase
This is the second halo I have purchased as I’m obsessed with how great they are. I have a thick one and this time I purchased a thinner one to be to wear at work to give me that extra fullness at the end of my hair. I love the fact that it coloured matched perfectly just from a photo!! Can’t rate this brand high enough
23 juli 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Thank you so much for your wonderful review, Ashlee! 🌟
We're thrilled to hear that you're obsessed with our halos and that you've made a second purchase! 😊 It's great that the fine halo is perfect for giving you that extra fullness at work. We're delighted that the colour matching worked perfectly. xx
Your kind words and support mean the world to us! If you ever need anything else, we're here for you! 💖
Honest Hairstylist Review
As a hairdresser I am always first to try trending haircuts. I have had several shag/wolf/mullet style cuts and it has compromised the density of the outline of my hair length. The reality people don’t understand about cutting lots of layers is that by cutting into your hair it makes the perimeter of your hair length transparent, which is the part that makes your hair look thick and lush. My new halo has been incredible. I don’t have to compromise between having short layers and the effect of long, thick luscious locks. I’ve been putting all my clients onto halo’s so that they can have the hair of their dreams too. I feel like everyone should have one as they last a life time! I also have to commend the accuracy of the online colour matching. It is absolutely perfect!
9 juli 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Wow, Ruby! Thank you so much for sharing your experience! 🌟
As a hairdresser, your insights mean a lot to us. We're thrilled that our halo has been incredible for you 💁♀️ It's fantastic to hear that you're recommending our halos to your clients! 💜
We're also delighted that our online colour matching was spot on.
Your support and kind words make our day! If you need anything, we're always here for you! 💖
FINALLY!
I've done every single possible hair extension known to man over the last 2 decades and this halo is my favorite ! Perfect color match thanks to quick customer service, looks very natural thanks to a fine density that *actually* matches my hair density and its so light and comfortable. I love that this halo doesn't damage my hair AT ALL !!!!
10 juni 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Thank you so much for your amazing review, Susana! 😊 We're ecstatic that after trying so many hair extensions over the years, our halo is your favourite! 🌟
It's fantastic to hear that the colour match and natural look are spot on and that you find it light and comfortable. We're especially happy that it doesn't damage your hair at all!
Your kind words mean the world to us. If you ever need anything else, we're here for you! 🌻
Absolutely love my halo
Absolutely love my halo. I get nothing but compliments on my hair. I am going to buy another for back up. My hairstylist was even impressed. Also the help in color matching was wonderful. The color match is perfect
30 mei 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Wow! 😍 Thank you so much for your wonderful review, Lynda!
We're delighted that you love your halo and that you're getting so many compliments! 💁♀️ It's awesome to hear that even your hairstylist was impressed! 🌟 We're overjoyed that our colour matching service worked out perfectly for you.
If you ever need another halo or anything else, just let us know—we're here to help! 💖
Honestly the best hair extensions I’ve…
Honestly the best hair extensions I’ve ever tried!!!!!
I’ve tried EVERYTHING, from wigs, toppers, lace front, wefts, individual pieces… nothing comes close to the comfort, or how realistic they are.
My absolute go to xx
18 juni 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hello Laura! Thank you so much for your amazing review! 🌟
We're thrilled to hear that our hair extensions are the best you've ever tried! 😊 It means a lot that you find them so comfortable and realistic.
Your support and kind words truly make our day! If you ever need anything else, we're always here for you! 💖 xx
I have tried several halo’s in the…
I have tried several halo’s in the past 3 years since I stopped doing extenions. Luxy hair extensions halo is not worth the price. Its over priced and it wasnt good human hair. It got ugly really fast. I then tried a one from Halo couture…. it was NOT human hair as advertised. It was very expensive as well. I am so glad i gave Sitting pretty a chance because I love it so much. Something about the wire and how it places on my head is amazing. I added two side clips for extra security. It is real human hair. I curl it every day for work and its still in great shape. Everyone at work thinks its real. Over all it is worth the price I am happy with my purchase. Thank you for being real!! Everything is as advertised.
30 april 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hello, Jessica! 🤗
Welcome to our little Sitting Pretty fam! We’re so happy you found your perfect halo with us. 💁🏻♀️✨
We’re absolutely thrilled to hear that we met your expectations after all the brands you've tried! 💜
Our mission has always been to provide the highest quality and be transparent, and we’re so glad we could deliver for you. 😉
If you ever need assistance or just want to chat, we’re here for you! 💌 Have a lovely hair day every day! 🌻
Sitting pretty angel of 6 years!
I have been using Sitting Pretty Halos for the past 6 years and I could not recommend them more highly. As someone who has very thin hair that doesn’t grow, the halos are the most amazing trick to giving me some hair confidence. I have two that I alternate depending on what look I’m going for, but I have been wearing the medium length on every day lately. They are so comfortable and they look amazing! If you want to boost your hair, without damaging your natural locks, then give Sitting Pretty a go!
7 juni 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hiya, Meg! You truly are a Sitting Pretty Angel! 🦋
Thank you so much for being with us for the past 6 years. It means the world to us, especially as a small business. 🙏🏻✨
Your experience gives us the inspiration to keep doing our best for our lovely Sitting Pretty babes. We can't thank you enough, Meg. 🥰
We hope to continue making you feel amazing in every way. 🫶🏻 Warmest hugs. 🤗
Sitting Pretty Halo Hair extensions exceeded my expectations!…
Sitting Pretty Halo Hair extensions exceeded my expectations! The hair quality is amazing and the color blend of the light brown/medium brown blend of 4/6 matches my foiled, highlighted hair. I’ll be coming back for thicker options and longer options as my hair grows out. Thank you Sitting Pretty for making such an affordable option for us women to feel beautiful
4 juni 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey there, Melesia! 💗
Thanks so much for sharing your experience! We're over the moon to hear that the color matches your hair perfectly. We can't wait to see you back for those longer and thicker options! 💁🏻♀️✨
Everyone deserves a high-quality product at a great price, and we're glad we could deliver that for you. Keep being beautiful, pretty! Talk soon! 💌
Great quality hair.
Great quality hair.
Beautiful soft quality hair. So easy and comfortable to wear. Very happy with my purchase 🩷
3 juni 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hi, Chaela! 🌷
Thank you for your feedback! 🥰 We're soo happy to hear that our mission to provide the highest quality, softest hair, and maximum comfort has been successful for you. Your satisfaction truly means the world to us. 🌏🫶🏻
Feel free to reach out if you have any questions, concerns, or just want to chat. 💌
Thanks for choosing us! Cheers! ✨
Better than expected!
I was sceptical at first, but the color match was spot on! The cream blonde halo matched my ashy/warm platinum tones. My hair is super fine and long, so the 20 inch worked great - I didn’t even have to cut it! These extensions hold curls/waves very well and are easy to manipulate and blend. Tip: if you struggling to hide the top of the extensions (if they are lighter than your roots) you can lightly tease the hair on top and apply a little hairspray to keep in place. ;)
1 mei 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey there, Kristina! Thank you so much for sharing your experience! 🥰
We're thrilled to hear that the Colourmatch was perfect and that our Cream Blonde #20C blended seamlessly with your platinum tones. We're also glad you didn't need to make any adjustments. 💇🏻♀️
Yes, it does hold curls and waves well, and it is easy to style just like we promised. 😉 Really, your tip is super helpful—thanks for sharing, Kristina! ✨
We're so happy you're enjoying your new halo. Here's to many more fabulous halo moments in your future! 🥂
Great customer service
Great customer service. Answered my questions, and there were many, in an incredibly timely manner. My halo arrived very quickly, but the color was not right, the lovely people at Sitting Pretty suggest another color along with tips on how to make it work. Success. The replacement halo was perfect. I had my stylist cut and color to match my hair. I am beyond happy with the result.
9 mei 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hi, Linda! 🌻
Thank you so much for your wonderful feedback! 🥰
We're thrilled to hear that our Customer Care team was able to answer all your questions promptly. While we aim to get it perfect the first time, sometimes a second try and a bit of magic from a professional stylist make all the difference. 🪄💇🏻♀️
We're delighted that you're beyond happy with the result—that's what matters most! ✨
Sending you all the positive vibes and virtual hugs! 🤗✨
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