The company can improve by providing the colour the customer thought they were getting and not a completely different colour. The hair is cheap and nasty. Also, their returns policy specifically say... Toon meer
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Lees wat reviewers zeggen
Overall, the experience in shopping with this company was not bad. I received the extensions within a reasonable amount of time. However, the product itself is terrible. The fine extensions are SO fin... Toon meer
Game changer! After three children and turning 40 my hair and confidence has been disappearing rapidly. I’ve tried vitamin, collagen and nothing really noticeably helps but my halo has transformed my... Toon meer
Bedrijf heeft geantwoord
Sitting Pretty Halo Hair extensions exceeded my expectations! The hair quality is amazing and the color blend of the light brown/medium brown blend of 4/6 matches my foiled, highlighted hair. I’ll be... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sitting Pretty - Halo Hair Extensions
Geschreven door het bedrijf
A note from our CEO: "I want to acknowledge some of the negative reviews we received earlier this year. I won't shy away from saying some of these criticisms are indeed justified, and I want to address them upfront.
In the last 12 months (particularly during 2022) we encountered issues around the clarity of communication concerning customs fees for international shipments. Some local tax authorities necessitate customs and duties payments (VAT) to import products into their respective countries. As an importer, you can either pay directly to the tax authority, pay to the delivery company (and they'll pay the tax authority), or pay us during the checkout process (and we'll pay the tax authority). Regardless, customs fees are an inevitable part of the process. Despite our attempts to clearly communicate this on our shipping page and cart, it appears this hasn't been as clear as we'd hoped, leading to discomfort among many. For this, I sincerely apologise.
What matters now is how we are working on this issue. We are actively finding ways to ensure that the customs fees don't spring up as unwelcome surprises.
Furthermore, we've revitalized our customer service department. We have dedicated and passionate customer service team who work full-time (around the clock) to ensure every query is answered, with an impressive goal of replying to all tickets within an hour. In fact, most tickets are currently answered within just five minutes.
We have just finished setting up a new warehouse in UK, to put us closer to our customers and make it easier to provide excellent service, with fast shipping and simplified exchanges. And we are working on our next location in Canada
Your feedback, both praise and criticism, is invaluable. It not only keeps us grounded but also provides insights into where we can improve. Rest assured, I have personally responded to all 16 reviews here on TrustPilot. This open dialogue enables us to do better by you, our valued customers.
Please remember this - we are a small but committed team, pouring our hearts and souls into making Sitting Pretty not just a good, but a great small business that prioritizes an exceptional customer experience.
Thank you for your understanding and continued support. I will leave this note here until we have resolved all the aforementioned issues."
--------Sitting Pretty is a leading beauty brand that turns your thin hair woes into a thing of the past with its revolutionary halo hair extensions. With firsthand experience of the hair extension struggle, we set out on a mission to solve the global "thin hair" problem, offering an unparalleled opportunity for all women to ditch bad hair days and feel their best every day.
Our story began with a love-hate relationship with hair extensions. As we navigated the hair care world, we witnessed many women grappling with the same issues – a relentless quest for volume and length often accompanied by significant damage to their natural hair. We decided to find an innovative solution to this persistent issue, enabling every woman to step into their dream hair look without any compromise or hassle.
Our answer was a game-changer: a 360-degree solution that transforms thin hair into lush, natural-looking, thick hair that feels as good as it looks. While there might not have been townspeople cheering us on, there was an abundance of women - friends, celebrities, models, hairstylists, and everyday beauties - rejoicing at finally achieving the hair they desired without any compromise.
At Sitting Pretty, we believe in the power of hair to elevate your confidence. Even on your most casual days, if your hair looks fantastic, you feel fantastic. This philosophy was the foundation of our Sitting Pretty halo hair extensions and continues to inspire us today. We are here to spread the good hair days, helping you feel your best on any occasion.
Our mission is simple: to solve the thin hair problem once and for all with our low-maintenance halo hair extensions. We want to elevate your natural beauty and help you to be your best self - turned up a notch.
Our halo extensions are a masterpiece of design and craftsmanship. Each one is handcrafted using natural 100% ProGrade Remy human hair to ensure the perfect match to your own hair. These low-maintenance extensions are easy to use and effortless to style. They won't damage your hair or break the bank in terms of upkeep. And with no need for numerous products or hours spent in front of the mirror, all you need is a halo-ready head (which is any) and perhaps a camera for those selfie-ready moments.
Furthermore, we offer a diverse range of halos. With three different weights, a multi-strand colouring system, and 17 colours available, you're guaranteed to find not just a halo hair extension that matches your natural hair but also one that embodies your dream hair. With Sitting Pretty, your dream hair is just a halo away.
Contactgegevens
PO Box 7165, 6169, Shoalwater, Australië
- hello@sittingprettyhalohair.com
- sittingprettyhalohair.com
3,4
Gemiddeld
158 reviews
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My halo was a perfect color match to my…
My halo was a perfect color match to my hair! The hair is super soft and light weight. I have had other halos that are heavy and wire hurts my head by the end of the day. I highly recommend sitting pretty halos!
12 maart 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hi, Paige! 🥰
Thank you so much for your glowing review! ✨
We're thrilled to hear that your Sitting Pretty Halo is just perfect — from the Colourmatch to its overall quality. 💗
We take pride in crafting comfortable and high-quality halos, so it's fantastic to know that it exceeded your expectations. 💪🏻
Your recommendation means so much to us! If you ever need anything else or have any questions, feel free to reach out. We're always here to help! 💌
So happy!!!
Where do I start? I can’t rate this company more highly! After a bad haircut which chopped off a few inches of my hair I was inconsolable! So I turned to the lovely customer service team at Sitting Pretty to help! They gave me two choices of colours and admittedly I was anxious about which one to choose!! I finally placed an order and paid for my halo, but then I changed my mind about the colour and contacted the team again. They were just wonderful and nothing was too much trouble for them to change the order. My order arrived promptly today only a few days after ordering (and with the Easter break in the middle). I am totally delighted with the quality and the colour match is perfect. It’s so easy to apply and blends so beautifully with my own hair ❤️ Please don’t hesitate to purchase from Sitting Pretty. You won’t be disappointed!
2 april 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey, Julie! 💗
Thank you so much for taking the time to share your experience with Sitting Pretty Halo Hair! 🙌🏻 We're thrilled to hear that our Customer Care team could assist you through the process, ensuring your satisfaction with your purchase. 🥰
We understand how important it is to get the perfect match, and we're glad we could accommodate your change in colour choice without any hassle—and even better, how it turned out to be a perfect match! 💁🏻♀️✨
Your satisfaction is our priority, and we truly appreciate your kind words and recommendation. Should you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! 🫡
Thank you again for choosing us. Take care, beautiful! 💃🏻
Wrong color / Over $80 extra for an exchange
Totally wrong color was sent. After request for an exchange i was told i have to pay extra $40 for a correct color (even after using their colormatch guarantee) + shipping from Canada to U.S. and wait for ~2 month. Not impressed at all with this service.
26 maart 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey there, Olia!
Thanks a bunch for sharing your feedback with us. Your insights mean the world to us, seriously. 🤞🏻
Just wanted to take a moment to clear up any confusion you might have. The additional $40 AUD was actually for upgrading from Fine 12-inch to Medium 12-inch, and it was offered as an option to get your halo to you sooner, especially since the exchange halo you wanted is currently out of stock. 😊
Regarding the colour match, we asked for more photos from you to double-check the shade, as sometimes lighting and different devices can affect how colours appear in photos. We strive for 100% accuracy with our colour matching, but we acknowledge that slight variations can happen due to these factors, resulting to 99.6% accuracy.
And we also offered to cover the return shipping cost from Canada to the US. 😉
Hope this clears things up a bit, Olia. We're super grateful for your trust in our product, and we're here to make this whole experience as awesome as possible for you. ✨
Got any more concerns or questions? Just shoot us a message, and we'll jump right on it. 💌
Thanks a bunch for choosing us, Olia. Take care.
Game changer
Game changer! After three children and turning 40 my hair and confidence has been disappearing rapidly. I’ve tried vitamin, collagen and nothing really noticeably helps but my halo has transformed my hair. I was very skeptical before it arrived and didn’t think my really thin hair would hide it but it’s actually amazing. The presale advice on colour and length was spot on too. So thank you from the bottom of my heart for helping me achieve the hair of dreamt of so easily. Wish I knew about these years ago! I have short hair so didn’t think these would work for me, but it’s brilliant, I’m converted.
7 maart 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey there, Mrs. P! 😉
First of all, thank you for that awesome feedback! 🔥 We're sooo happy to hear that our Halo has made such a difference for you. It's amazing how a little boost in confidence can come from something as simple as great hair, right? Really glad you took the leap and tried it out, and even more thrilled that it exceeded your expectations! ✨
Thank you for letting us be a part of your hair journey and for trusting us to help you achieve your dream hair. If you ever need anything at all, whether it's advice, styling tips, or just a friendly chat, we're always here for you. 💌 Here's to many more good hair days ahead! 💃🏻
Take care and thanks again for choosing Sitting Pretty! 🌟
I actually love them!!
I was not expecting to love them as much as I do. The hair that I received is amazing quality. I got the light brown/dark blonde 16” extensions in medium thickness. They were pretty close to my hair colour, but I had my hair stylist add some lowlights and toner to them and now they are a perfect match to my hair.
YES you can dye and tone them, but go to an experienced hairdresser who has dyed extensions many times before. They are very quick to put on once you find the proper wire size for your head. They stayed on all day and you literally cannot tell that they are extensions at all. They look beautiful! I love the Velcro clips they included as well, they are necessary trust me. Overall I’m extremely happy with my purchase and happy I decided to take a leap of faith by ordering them.
I have tried many different hair extension brands over the years, and the only ones with great quality in my experience have been the $600+ packs of hair, which just isn’t doable for me or most other people. I am impressed with this company and so happy with my hair.
29 februari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hiya, Victoria! 💕
Thank you so much for taking the time to leave us a great and thorough feedback! 🤩 We're beyond thrilled that your Sitting Pretty halo has become a true hair BFF! 💜
It's fantastic to know that you found the quality to be amazing and that they matched your hair so well especially after a bit of customisation from your stylist. We truly appreciate you sharing your experience with dyeing and toning the extensions, and we couldn't agree more about the importance of consulting an experienced professional. 💇🏻♀️
We understand that quality hair extensions can often come with a hefty price tag, and we're proud to offer high-quality extensions at a more accessible price point. Your satisfaction means the world to us, and we're grateful for your decision to trust us with your halo needs. 🙏🏻✨
Thank you once again for your glowing review and for choosing Sitting Pretty. We look forward to serving you again in the future! 💌
Great Match
It took a while to get here, but the quality is so soft, and it has a really good colour match.
14 februari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey, Anisa! 🫶🏻
Thanks a bunch for the glowing 5-star review! ✨ We're thrilled to hear that your patience paid off and that you're loving the natural softness and perfect colour match of your halo. That's music to our ears! 😌🎵
Remember, if you ever need anything else or have any questions at all, just give us a shout. 💌 We're here to make sure you have the best experience possible!
Enjoy flaunting that fabulous halo of yours! 💃🏻
Great product & service!
I just received my Halo today and I LOVE IT SO MUCH! Compared to my hair alone, it’s night and day! It gives me so much confidence since my hair has thinned. I feel like a whole new person!!
Thank you to sales rep Wowie for her help in choosing this product for me. She was available so so quickly and was very knowledgeable. I’ve been thinking about a halo for a while and I can honestly say it’s one of the most impactful purchases I’ve made in a long time.
23 februari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey there, Nicole! 🌞
Thank you so much for your incredibly kind words! 🥰 We're thrilled to hear that you're loving your new Halo and that it turned out to be a worthy purchase. It's wonderful to know that it's boosting your confidence and helping you feel your best! 🌻
We'll be sure to pass along your gratitude to Wowie for her exceptional assistance. 💌 It means a lot to us to hear that she provided you with such support. 💘
Thanks again for choosing Sitting Pretty! 🦋 If you ever need anything or have any questions, please don't hesitate to reach out. We're always happy to help. 😉
Obsessed!
As someone who has worn bead and weft extensions for almost 15 years because of medication causing bad hair loss and breakage, my hair has just never had the chance to be nourished the way it needs so it’s been a never ending vicious cycle until now! I’m so in love with the halo, not only is the design and quality amazing, it also gives me the same look but I can take it out to look after my hair properly to help it grow back again! It’s been a lifesaver for my confidence through this period so thank you so much 🙏🏼❤️
20 februari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Aww, Tiffany! 🌻
Thank you so much for your heartfelt review! 💘
It truly means the world to us to hear how much of a positive impact our halo has had on your life and confidence. 🔥 We're thrilled to know that it's been a game-changer in your hair care routine. Providing you the flexibility to nourish your hair properly. 🥰
Your kind words inspire us to continue creating quality products that make a difference, and we're truly grateful to have been a part of your journey towards healthier, happier hair. 💁🏻♀️✨
If you ever need anything else, please don't hesitate to reach out. Wishing you continued success on your hair growth journey! 🌟❤️
5 Star Service
Dealing with this company has been a 5 star experience. From their friendly, quick colour matching service which is incredibly accurate, to their prompt responses to any further queries I had, my experience with sitting pretty was very positive. The halos are beautiful and blend seamlessly. I would definitely buy again in the future.
19 februari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hi, Lauren! 🔥
Thank you so much for taking the time to leave such a glowing review! 💖
We're thrilled to hear that you had a 5-star experience with us. Providing excellent service and ensuring our lovely customers are happy is always our top priority! ✨
Sooo happy to hear that our service and halo left such a positive impression on you! 💘 We look forward to serving you again in the future! 🫡
Thanks again for choosing Sitting Pretty! 💜
The hair is is nice quality
The hair is is nice quality, and they’ve been super helpful and helping me get the correct color. I haven’t got to use it much because I’m still waiting to get my color correct. But I’m looking forward to it.
8 februari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey there, Renee! 💖
Thanks a bunch for your feedback! It's fantastic to hear that you're loving the quality of our Sitting Pretty halo. 🌟
We're on a mission to find your absolute perfect match, so hang tight! And remember, if you've got any questions or just feel like a chat, we're here for you, always. Don't hesitate to reach out! 😊✨
Way above expectations
Way above expectations! A MUST buy.
I will be honest I was nervous to buy as I was unsure as to how good the colour match would be from a photo. I was wrong, the colour match is perfect, so much that no one can tell I have extensions in.
What I love most is how easy they are to put in and out and cause zero damage to your hair. My hair has thinned a lot due to pre-menopause and I was worried about damaging my hair and possibly losing more with traditional extensions or clip ins.
The halo is comfortable and feels secure once you have combed your hair over the string. I have styled the hair exactly as my own and curls hold well.
Overall I am even considering buying a second set now in a different length to change things up! Don’t hesitate just go for it, I feel 10 x more confident now!
24 januari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey, Helen! 😊
We're thrilled to hear that our halo exceeded your expectations and recommends it as a must-buy! 🛒✨
It's totally understandable to be nervous about the colour match, but we're delighted it turned out to be perfect for you. 👌🏻 We designed our halos with ease of use and hair health in mind, so it warms our hearts to know they're a seamless fit for your needs. 💁🏻♀️💖
Your experience with the comfort, security, and styling versatility of our halo is exactly what we aim for. It's fantastic to hear that you're feeling 10 times more confident – that's the ultimate goal! 🥰
If you ever decide to go for that second set in a different length, we'd be more than happy to assist you. Thank you for choosing us, and here's to many more fabulous hair days! 🫰🏼💕
Love them so much I had to buy a second…
Love them so much I had to buy a second set
I love the confidence these give me. Totally natural looking blends with my hair seamlessly. No one would know I’m wearing except I tell Everyone !! 10000% recommend
27 januari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey there! 🥰
Wow, Kathleen, your review just made our day! 🌟 We're thrilled to hear you're rocking that Sitting Pretty halo with confidence—it's like music to our ears! 🎵 Making you feel lovelier is what keeps us going, and knowing we've added a little extra sparkle to your day is the best reward. 💖
Big thanks for spreading the love with the recommendation! 💕 Your support means the world to us. 🙆🏼♀️ If there's ever anything you need or want to share, we're here and ready to chat. Here's to more halo moments and all the beauty in the world! 🤗
I am so happy with my halo
I am so happy with my halo! The only reason I’m giving a 4/5 and not 5 is because I had a bit of trouble with receiving the wrong product or items missing in the box. However, saying this, the staff in the customer service team were absolutely fantastic. Their reply’s were prompt and they never hesitated to fix the problem the best and as fast as they could. My first colour match wasn’t a success but that is understandable, I was later re-colour matched and unfortunately was sent the wrong item. As soon as I contacted the team they sent me a return label and posted the correct item, which once I used was absolutely fantastic. The colour match was all but perfect and I had multiple people coming up to be during the day saying how gorgeous my hair was and they were truly shocked when I said I had extensions in. All in all, a great customer service experience and so happy with my final product!
20 januari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey Micaela! ✨
Your heartfelt feedback truly made our day – thanks a bunch for taking the time to share the love. 🥰
While we may have stumbled a bit with the first match and had a little exchange mix-up, we're overjoyed that the halo made it to you in time for your wedding. 🤍
And can I just say, the photo you sent over? 😍 Absolutely stunning! All those little bumps along the way were totally worth it.
Thanks a million for your incredible patience and for taking the time to connect, Micaela. We're lucky to have awesome customers like you who make our job a blast! 🎉
Sending you a huge congratulations on your upcoming wedding, gorgeous bride-to-be! 👰🏼 Can't wait to hear all about it.
Take care and talk soon! 💌
Sitting Pretty makes me smile
A lot of my hair has fallen out over the past year and it was really upsetting so I kept cutting it off- until I got my halo from Sitting Pretty. Now I can grow my hair out and smile when I look in the mirror. Honestly it makes me look a lot younger too and I get so many compliments. I am very grateful for the perfect colour match and product and can't wait for my hair to grow out so I can buy the 16 inch next time!
18 januari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hiya Shantel! 🥰
Thank you so much for sharing your experience with Sitting Pretty! 🫰🏼 We're genuinely thrilled to hear that our halo has made such a positive impact on your confidence and well-being. It's heartwarming to know that you are feeling more confident and receiving compliments—it's moments like these that make what we do so rewarding. 🏅
We look forward to assisting you with your next purchase, and we're excited for you to try the 16-inch halo when your hair has grown out. 💁🏻♀️✨
If you ever have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction and happiness mean the world to us. Thanks again for choosing Sitting Pretty! 💜
Great product and amazing service
The service was so so good and responsive! It made me feel really comfortable to make such a big purchase. And the product is wow!! Can’t wait to wear it for my wedding!!
17 januari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hello, Christine!
Congratulations on your upcoming wedding, love! Wishing you all the best things in this world! 🥂
Your words just made our day! 🌻 We're over the moon knowing our service made you feel comfortable, especially for such a special occasion like your wedding. Thrilled to hear you're wowed by the product – it's absolutely going to add that extra touch of magic to your big day! 💍✨
We're honored to be a part of your special day, and we can't wait for you to shine with your new purchase. If you ever have more questions or need assistance, feel free to reach out. 💌
Happy experience with Halo
Love my hallo!! The colour match is perfect.,length is exactly right… you girls did an awesome job of matching me up!
Could not be happier❤️
13 januari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hi, Robyn!
We're absolutely thrilled to hear that you're loving your halo! 🥰 It's fantastic that the colour match is spot on and the length is just what you were hoping for. You're making us blush with your kind words—thanks a bunch! 😊
If you ever need anything else or have more love to share, feel free to reach out. Enjoy rocking that fabulous halo, and have a fantastic day! 🤘🏼💜
Antwoord van Sitting Pretty - Halo Hair Extensions
Hi Meghan! 🥰
So awesome hearing from a long-time superstar customer like you! 🌟 Your feedback seriously makes our day, and we can't thank you enough for sticking with our small (but mighty!) business all these years. 🫰🏼
Your ongoing support means everything to us, and we're pumped to keep serving you in the years to come!
Anytime you have questions or concerns, just hit us up. We're always here for you, love! 💞
Perfect for fine, thin hair
Excellent quality, customer service, the hair halo was everything it promised and I'm very happy I finally purchased one. I have fine, thin hair and it's been wonderful.
3 januari 2024
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey Leah!
Thank you a bunch for your wonderful feedback! We're all about delivering top-notch products and fantastic customer service, so hearing that you got the full package makes our day! 🤩
We're thrilled to hear that you're loving your Sitting Pretty halo, especially since we designed it with fine, thin hair in mind. It's awesome to know we hit the mark! ⭐
Thanks a bunch for choosing us and being such a fabulous customer. If there's anything else you need or if you just want to chat hair tips, we're here for you. Sending lots of love your way! 💌✨
Great product and service
I wasn’t sure where to start so before I ordered so I got colour matched. The staff was so great with helping me find the right colour, they emailed back within 24hrs. Since I was between 2 colours they asked me in depth questions via email until they could recommend the right one, and they were fast at getting back to me with that to. My hair is a little bit longer than shoulder length and balayage . I went with 613 and my hair is thin but I have a lot of hair so I went with the thick and settled with 16 length. It was way longer than I thought it would be and it blended perfectly with my ends! Since I went with the thicker halo and It was just a few inches longer than mine, I don’t even need to cut it. Looks like it’s my hair ! My husband couldn’t even tell which was my hair or the halo! Worth every penny.
27 december 2023
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey there, Sarah! 🌟
Your experience with us is truly invaluable, and we're over the moon to hear that our Customer Care team hit the sweet spot! Your lovely locks and the Thick option were clearly a match made in hair heaven – achieving that perfect blend is what we strive for! 💁🏼♀️
We can't wait to see you rocking your Sitting Pretty halo on social media! Don't forget to tag us, we'd love to share in your halo happiness! 💫
Your happiness is our ultimate goal, and knowing that your halo was worth every penny is incredibly rewarding for us! 💰✨
If there's anything else we can do for you, just give us a shout. We're here and always ready to help! 🫰🏼❣️
Perfect colour match
The process of choosing my halo extensions was so simple. The staff helped me get a perfect colour match. The extensions are silky and smooth and so easy to put in. Thank you!!! I love them.
14 december 2023
Review zonder uitnodiging
Antwoord van Sitting Pretty - Halo Hair Extensions
Hey Jacqui! Thanks a bunch for the sweet 5-star review! 🌟 I'm so glad you found picking out your Halo extensions a breeze and that our team could help with that perfect colour match!
It's fantastic to know that you love your new halo extensions! The fact that you find them silky, smooth, and easy to put in warms our hearts. 💕
If you ever want to chat about hair, colours, or anything else, we're here for you! Cheers! xx
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