S James Prestige Reviews 1.067

Tried to get through to this company for a few weeks with no answer and when I finally got through I was told they would call me back and this didn’t end up happening , never known a business not want to make a sale so can’t imagine what the process would be if there was issues with the car .dont waste your time

Terrible customer engagement/experience. I have for several days tried to get information and put a deposit on a car but no one will answer the phone or reply to emails. I did initially speak to someone who gave me the overview of the company and how busy they are, maybe too busy to care? I have lost count of how many phone calls I have made, even left VM but no return call. Starting to think the car doesn’t exist and maybe some sort of scam…. Who knows.? Very disappointing and makes you think that if you did have a problem with the car afterwards would they care? Again… who knows but doesn’t bode well.

Excellent service from start to finish, everything done as said. Would I use them again ? Yes I would 😊

Service was excellent and really easy. All sorted over the phone and within the week I had collected the car. Highly recommend Josh as he was great help on sorting the finance and customisations to the car.

drove down from kent to purchase a lovely a class premium plus which had an amazing kit on it! the team especially mat and michael were so so lovely and put up with all my queries and worries especially my constant emailing! both were so friendly and kind with the process which was super speedy, left with the vehicle after about 30 minutes or so, would love to purchase cars from here again, the customer service is amazing. :)

I recently purchased a Mercedes-Benz CLA from St James Prestige, and the entire experience was excellent from start to finish. The team was professional, friendly, and genuinely helpful throughout the process.

When I arrived, the car was fully prepared and ready to drive right in front of the showroom, which made everything smooth and hassle-free. It’s clear they take pride in their service and attention to detail.

I highly recommend St James Prestige to anyone looking for a quality vehicle and a great buying experience. A truly top-class place!

Can’t say any bad words about company.Excellent service.

I really had a great experience with Josh.. he helped me with my car purchase. Explained everything in detail and made sure to give courtesy calls/texts after purchase too.. easy to talk to and well mannered. Since I've had the BMW, I've had no issues, cars been running great, touch wood.. Would recommend.

Excellent service from start to finish. Car was exactly as described and love the work they do. Very slick operation. We are planning on getting a car in Jan next year too and I have no doubt it will be through these guys.

I had sold my bmw 5 series today to s james prestige and from the first point of contact to last they were phenomenal. Made me feel important as a customer and addressed any issues i had. They kept me up to date with all parts of the procedure of selling my car and i had a million and one questions for them and they answered them without being unhelpful. I would sell to these guys again. I had the pleasure of speaking to steve and luke who took good care of me especially on day of collecting the car which was today it was done within 30 mins and payment was received on the spot and all documents signed and emailed before i left the car. Unbelievable service

What can I say, web site, looks fantastic, shame that every car you enquire about is pending finance and they don't want to interact with you.

Sold our car to S James via an online site.
Good communication once price agreed , Steve contacted us promptly and explained the process. Collection of our car maybe a bit slower than we expected but probably due to Easter weekend holiday. Car collected by Paddy who was very patient as we had problems with our Wi-Fi/printer regarding paperwork to be processed.

If selling or lucky enough to be buying in the future we wouldn’t hesitate contacting S James.
Thank you.

Excellent service from start to finish, clear precise details through telephone and emails meant I was reassured, collection agent had great communications and very thorough inspection, finance and paperwork sorted immediately, would absolutely use again.

Great experience overall, bought a 330e M Sport, Josh was very knowledgable and helpful, would definitely recommend

Clean classy and magnificent

Very good customer service. Professional company. Picked up vehicle within 48 hours. Jamie was particularly helpful with the sale. 5/5 stars

Purchased a GLE from Michael back in January and, to be honest, I wouldn’t go anywhere else now. This is the second Mercedes I’ve bought from them, the first being a GLC.

The customisation options are fantastic and really set the cars apart from others on the market. I had no issues at all with my GLC. There have been a few very small niggles with my GLE, however Michael has always come back to me quickly and made sure everything was resolved as soon as possible.

Kim and Mat were also fantastic during the handover. Great people to deal with — always friendly, helpful and welcoming. I wouldn’t hesitate to recommend them.

The whole service from first call to collection was brilliant. Michael was very helpful and explained all the information. Would definitely recommend to anyone.

My experience with S James Prestige has been extremely disappointing and I feel other buyers should be aware of how they operate.

Firstly, they require a £500 deposit just to view a car. At the time I didn’t think too much about it, but looking back that alone is pretty unreasonable.

The bigger issue came after purchasing the car. Alongside the main finance payment there was an additional monthly payment of about £37 going out to the same finance department. I later discovered this was actually a separate loan of around £1,400 that had been taken out as part of the deal. When I called to question it, I was told it was for warranty and “bits” added to the car.

Apparently they claim this was explained and signed for, but I can confidently say I would have remembered agreeing to a separate loan like that. It’s not something anyone would casually agree to without questioning. Now I’m stuck paying a monthly amount for something that provides me no real value.

The car preparation was also poor. When I arrived to collect it there was grime and spilled dirt all over the front console which they quickly wiped down while I was there. When I got home and looked properly, the car was still filthy — marks everywhere, sticky residue in the cup holders and even a damp smell inside the car.

When I emailed them about this, the response was basically that they “couldn’t see anything” and that I’d have to drive the car two hours back to them so they could decide whether the issue was “substantial enough” for them to do anything about it.

Overall the service was poor, communication was unclear, and the experience felt very misleading. On the surface the company looks professional, but in my experience the reality was very different. I would strongly recommend future buyers read everything extremely carefully and question every additional product before agreeing to anything.

What a wonderful experience… we saw a car online and fell in love with it so drove over to see it - upon arrival we were greeted by Natalie who kindly explained the online buying system they operate which we had totally missed on Autotrader - not because it wasn’t made clear but because we only had eyes for our ‘new car’!

Whist we were unable to see the car itself Natalie took us through the process, the spec and the new additions on the car wheels etc so we agreed the sale and signed on the dotted line with a view to collecting the following week.

A few days after signing had comms from Natalie and colleague Matt to answer any queries we may have. All very professional and concise.

Collection day we inspected the car on arrival, test drove it, signed the forms and then drove away in said new car.

The car was a great example and we are very pleased with it - the process at S JAMES PRESTIGE was very streamlined and we would definitely recommend it, the quality of cars is good and the staff are all very friendly and knowledgeable.

Thanks Natalie for being patient as we got our heads around everything but we are so glad we did!