SJL Insurance Services Reviews 

As always, SJL has arranged the renewal of our policy prompty and efficiently. In particular Paige has been most helpful in assisting our review of cover requirements and quickly (at short notice) providing clarification to ensure the correct details appear on our insurance schedule. Thank you Paige.

Alex Whaley contacted me sufficiently in advance of the renewal date for us to have a meaningful discussion about the details of the policy schedule, and then negotiated effectively with the (new) insurance company. This has not been the case in the past 2 or 3 years, where other account handlers have been superficial in their interest and application, making easy promises but then never following through. I have even needed to complain directly about one handler to Simon Lancaster himself (the company owner). I just hope this year's experience will be repeated in future, but maybe it's just the luck of the draw and depends on happening to fall upon a call handler who is sufficiently motivated to do the job properly. Sadly, not all of them are, from my experience.

Helpful and professional.

Best I've dealt with. Patient , good phone manner , polite , not overbearing. Try to get you a good deal and sound like they actually want to help, as compared to the usual. Very impressed with the whole team tbh.

SJL went out of their way to get the exact professional insurance I required, and themselves were very polite, helpful and professional

It has been a pleasure working with Jake Edwards who arrange insurance for us within 24 hours.

Alex Whaley was super efficient and made things easy.😊

Many thanks to Gemma Bollen who arranged our community shop insurance very efficiently. Understood our needs and spent some while finding us the best deal which was half the cost of our renewal quote. Gemma was friendly and helpful and I would highly recommend SJL Insurance.

I ended up with not much time to get my home insurance sorted. Oli was on the case and delivered in time.

Simple renewal.
Without having to print sign and send back. All online.

Being at the start of a small business venture and approaching brokers for insurance help can be exceptionally daunting, as so much is on the line especially in this current economic crisis. The worry of keeping a home and family running can change with one conversation!
I want to thank James for talking to me like a person, giving me all the information, finding me the best possible cover and saving £1000’s for my new venture to begin.
Truly ‘thank you’ from my family

First class service
I can't recommend the service I received from SJL Insurance highly enough. I mainly dealt with Lisa who took a lot of time to ensure we got the cover we needed (it was complicated!), was extremely prompt responding to emails and phone calls and was always willing to take time to explain the insurance terminology which I wasn't familiar with. Very happy to have done business with this team - such nice people.

James sorted out our company insurance policy, which we didn’t manage to renew on time, swiftly and efficiently. We had to go with another insurer, but James managed to get us a competitive quote within hours. He also possesses a human touch - so important in this digital age! Thank you James.
Michelle

In the last few years it has been more and more difficult to obtain insurance on my holiday home in the UK, I am in Newfoundland Canada. I have been with SJL for the second year this year and have found the agent to be very helpful, the instructions for renewal clear and explicit and the overall experience very satisfactory.

I have just taken specialist insurance out with SJL and dealt with James. I have to say that the service, response, and attitude were exceptional. The insurance I wanted was difficult to place, and James spent quite some time fine tuning the details and sourcing a policy that suited my needs perfectly. On top of it all, he was a really nice guy to deal with. Bravo chaps. Thank you.
Nick Howarth.

I would just like to share that l have experienced terrific customer care from Mr Luke Lloyd at SJL Insurance services.

Luke proved to be extremely polite, courteous and totally professional throughout the dealings of reviewing and updating our current household insurance requirements.

I would strongly recommend Luke to many others based on his efficiency and attitude.
I look forward to continuing our business relationship at the time of renewal next year.

Kindest regards

Mr André Johnston. ( A very satisfied client.)

They came through for me when I needed them to. Thanks to Hayley.