HomeLet Reviews 5.021

Very easy to arrange, with a helpful and friendly assistant (Rachel Harvey)

very helpful clear information

no pushy sales
well done

I had such a great experience speaking with Ashanti Reid regarding house insurance. She made the whole process feel so easy and approachable, taking the time to answer all of my questions clearly and thoroughly. Nothing felt like too much trouble for her, and she explained everything in a way that really gave me confidence and peace of mind.

What really stood out was how friendly and genuine she was—we even had a good laugh on the phone, which made the experience feel so much more personal. She was incredibly supportive and genuinely excited to help us as we prepare for our move.

I couldn’t have asked for better service—thank you so much, Ashanti!

Was very helpful and friendly and explained everything perfectly.

Excellent, uncomplicated service from the extremely professional and friendly Vrishin today! He was not only clear and quick but also stayed on the phone beyond office hours to sort out all the details - very kind. The documents were online within the hour, everything exactly as explained. Highly recommended; many thanks!

I’d like to thank Valentin Valeanu for helping me set up my Tenants Liability and Contents insurance. He was incredibly thorough in explaining how the policy protects both my own belongings and my liability toward the landlord's fixtures and fittings. The process was quick, and he was incredibly patient and took the time to answer every one.

I recently dealt with Rachel Harvey while renewing my landlord’s insurance, and I couldn’t be more pleased with the service I received. Rachel was extremely efficient throughout the entire process and consistently followed through on everything she said she would do, always calling back promptly as promised.

The whole experience was handled professionally, smoothly, and with great attention to detail. It made what can often be a time-consuming task feel straightforward and well managed.

I can highly recommend Rachel and Homelet.

Very good customer service and very friendly the person I was speaking too was Adam Key and he was very helpful with all my queries

Got to speak to an advisor , Rachel Harvey, immediately without going through any lengthy options process who delat with my query very efficiently and quickly

I’ve just rented a new flat, and Lauren Loake made the process of setting up tenant insurance very easy. She was patient in answering my questions and took the time to clearly explain the different aspects of the policy.

I have insured my buy‑to‑let property with HomeLet for the past 20 years. During this time, I have had two major subsidence claims, both of which were handled smoothly and settled without any difficulty. Their communication and overall service have consistently been excellent.

Most recently, I had the pleasure of dealing with Rachel Harvey, who responded to all my queries promptly and efficiently, and demonstrated impressive knowledge throughout. I thoroughly recommend this company for their reliable service and very competitive rates. Thank you Rachel.

Rachel Harvey was excellent. Her communication (both email and on the phone) was prompt, friendly and efficient. She made the entire renewal process easy for us. Fabulous customer service.

Worked with Adam Key to get the final steps of my referencing sorted. Great staff and great support ensuring the final steps went by as smooth as possible. Highly recommend!

Ashanti was really friendly and professional, made the whole process very easy

Excellent service from Rachel Harvey. She ensured I understood all the documentation and was extremely helpful.

Ashanti Reid helped me today, super quick and easy she did a fabulous job!

Rachel Harvey explained the changes clearly and answered various questions for me- great service

Clare is amazing attending and giving details about the property. Reliable and always there to answer questions about the property.

Rachel Harvey phoned me at a time previously agreed and was professional, friendly and empathetic. She made sure I was aware of all my options and that I was happy with my next actions.

Rachel Harvey was friendly - efficient and knowledgeable