The lettings Hub, was excellent throughout the whole process from start to finish. Extremely efficient, helpful and extremely helpful, and are always there if you run into any problems throughout the... Toon meer
Bedrijf heeft geantwoord
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Always someone available to talk to to deal with any queries or issues over the phone and can check status of application easy online.However sometimes communication between lettings hub and estate ag... Toon meer
Bedrijf heeft geantwoord
Sam Parker at The Lettings Hub is an absolute pleasure to deal with. She is always incredibly prompt in responding to any questions or requests and makes the whole process feel easy and stress-free. H... Toon meer
Bedrijf heeft geantwoord
1. Onerous checks, why do you need to see all my banking transactions. Should be optional. 2. Creepy handoff to AnyVan AI voice agent who calls you instantly, then hound you with a human an email.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our goal is to help landlords and agents secure the best quality tenants for their properties and provide a personal service to tenants moving into their new home. Giving tenants an end to end journey with a range of insurance products and discounts to make their move easier.
Contactgegevens
PE2 6LR, Peterborough, Verenigd Koninkrijk
- www.lettingshub.co.uk
4,0
Goed
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Sandra has a good and friendly…
Sandra has a good and friendly communication skills, she explains everything in details she so calm patient. She so good.
3 november 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Nnenna! This is fantastic - we will pass the message on. Thank you for sharing your positive experience!
Simply The Best
To start off, I cannot express how grateful I am for the patience, and professionalism that was given to me each time I called and how everyone was willing to explain everything in a calm, respectful and coherent manner. My experience was wonderful and I would recommend this company to family, friends and everyone who wants the best!
28 september 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Naomi! This is fantastic - great to hear about your positive experience with the team. Thank you!
Prompt customer service
Always someone available to talk to to deal with any queries or issues over the phone and can check status of application easy online.However sometimes communication between lettings hub and estate agent was not good
27 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Omasu! Thank you for your feedback, we really appreciate it!
The lettings Hub
The lettings Hub, was excellent throughout the whole process from start to finish. Extremely efficient, helpful and extremely helpful, and are always there if you run into any problems throughout the application. I cannot thank them enough and I am looking forward to moving in my new home shortly.
2 november 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Jason! Terrific - this is great. We wish you the best in your new home. Thank you!
It was an amazing experience I had with…
It was an amazing experience I had with the letting hub the staff are amazing and most especially Lily and Alice Brass they really help me a lot. Thanks to you all.
2 november 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Salamatu! Fantastic - we will pass the message on. Thank you!
Impossible to cancel the insurance
I have tried to cancel my insurance as my tenancy run out. I could not cancel is online. I could not cancel it via email. I phoned and cancelled it twice but both times, despite promising to send a cancellation email, I never received the cancellation email. You can only cancel by phoning them but as they don't confirm the cancellation, you need to call again and again. Terrible customer service. if I could give Minus 5 star, I would.
1 november 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Good morning,
We are sorry to hear that you experienced difficulties when trying to cancel your insurance policy with us.
While we do not currently offer the facility to cancel policies online, customers can request cancellation either by telephone or email. We apologise if you were advised that calling us was the only option and will ensure feedback is provided to the relevant team member.
We understand how frustrating this experience must have been and are sorry for any inconvenience caused.
We can see that your policy has now been successfully cancelled however please let us know if there is anything further we can assist with.
Kind regards,
The Lettings Hub
Awful company
Awful company. Sell your information without your consent. I refused all moving services except a moving van yet got an email today from lettings hub moving team saying theyve contacted some energy suppliers Ive never heard of on my behalf without my consent and given them meter readings from before I moved in despite the fact ive topped up since then it would have been an easier move if they hadn't stuck their oar in.
EDIT. they were not the relevent energy people. I have never heard of these companies until you contacted them on my behalf. It is absolutely appalling and I have the email proof.
2 november 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Good morning,
Thank you for taking the time to leave us a review.
We would like to reassure you that we do not sell your personal information as part of the referencing process.
However, we do provide a utilities notification service to some letting agents. This involves notifying the relevant gas, electricity and water suppliers, as well as the local council, that you have taken responsibility of the property. It may be that your letting agent uses this service through us.
We would appreciate the opportunity to look into this further and clarify whether this is the reason you have been contacted. Please could you email your full name and application reference number to complaints@lettingshub.co.uk so that we can investigate and provide you with a further update?
We look forward to hearing from you.
Kind regards,
The Lettings Hub
A big thanks to Ashlea Foster from The…
A big thanks to Ashlea Foster from The Lettings Hub Professional Guarantor service who was really helpful, she went above and beyond so that i could get a new tenant moved in on very short notice.
30 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Joe! Amazing, we are so happy to hear about your positive experience. Thank you!
Antwoord van The Lettings Hub
Hi Sheeja! Thank you for the review!
Professional staff that made the…
Professional staff that made the process very easy
30 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Cary! Fantastic, thank you for the review!
Farhan Ali -excellent customer experience
Farhan Ali was efficient, professional and engaging to talk to whilst I was going through an insurance application.
30 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Nisha! Amazing - we will pass this on thank you!
Data harvesters
Since dealing with this company we have been bombarded with unsolicited calls/emails/texts/post from third parties they have sold data to.
Every step of the journey has involved the Lettings Hub trying to farm as much information as they can to sell to other people - avoid like the plague, if you can.
29 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Good morning Waldo,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have felt bombarded by calls and emails from third parties.
We work in partnership with AnyVan, who offer home removal services. However, they would only have been provided with your details if you opted in to receive contact from them as part of your referencing application.
We also work with Home Telecom, who assist with utility notifications and the setup of media and broadband services. This service is only available where your letting agent has signed up to the partnership, and details would have been provided to you as part of the application process.
We would really appreciate the opportunity to look into this further. If you could please email your full name and application reference number to complaints@lettingshub.co.uk, we can investigate the contact you have received and take any appropriate steps to help prevent any further unwanted correspondence.
Once again, we are sorry for any frustration caused and look forward to hearing from you.
Kind regards,
The Lettings Hub
Spoke with a fellow brummy ..Farhan
Spoke with a fellow brummy ..Farhan, he was super friendly, explained the insurance cover very well and made the process super easy to get everything set up ready for our move!
Thanks Farhan!
29 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Georgia! Great to hear, we will pass the message on. Thank you!
Straight foward to most things
Straight foward to most things . Good communication
18 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi! Great to hear, thank you for the feedback!
great experience with Orlando
I had a great experience with Orlando! He was professional, helpful and friendly throughout the process. His communication was great, and he made everything straightforward and stress-free. I really appreciate his support and would definitely recommend him to anyone looking for a reliable and professional service. Thank you, Orlando!
6 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Raulay! This is fantastic, we will let Orlando know. Thank you and best wishes!
Overall a good experience using The…
Overall a good experience using The Lettings hub. Special shoutout to Joseph who took ownership of a query I had for over a week and got it resolved for me very efficiently.
27 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Omobolaji! Amazing - thank you so much!
Abigail wells
we had an application that struggled to move through until we met Abigail wells who really took the application well and helped to finalise the final step. really appreciate it and totaly recommend her.
26 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Lleyton! Fantastic - we will let Abigail know. Thank you so much and best wishes!
Antwoord van The Lettings Hub
Thank you for the review!
Query
I had a query that needed to be resolved within a tight timeframe, and Lizzy responded promptly with clear, helpful information. She also provided an image illustrating what I needed to do, which was extremely useful. I really appreciated her quick response and the practical guidance she provided.
23 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Hi Lauren! This is amazing - we will pass the message on. Thank you!
Weird AI agents
1. Onerous checks, why do you need to see all my banking transactions. Should be optional.
2. Creepy handoff to AnyVan AI voice agent who calls you instantly, then hound you with a human an email.
3. Request for references had incorrect details.
4. Promise to follow up in 2 hours not true.
20 oktober 2026
Review zonder uitnodiging
Antwoord van The Lettings Hub
Good evening,
Thank you for taking the time to share your feedback with us.
We’d like to clarify that all applicants are given the option to connect their bank account via Open Banking, which can help speed up the referencing process. However, this is entirely optional, and applicants are not required to provide consent.
We also work in partnership with AnyVan, who offer home removal services to make moving home easier. AnyVan will only contact applicants who have opted in to receive a quote through the application form.
We’re sorry to hear about your concerns and would welcome the opportunity to look into this further. Please could you email your full name and referencing number to complaints@lettingshub.co.uk so we can review the matter in more detail?
Kind regards,
The Lettings Hub
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