The Lettings Hub Reviews 

1. Onerous checks, why do you need to see all my banking transactions. Should be optional.
2. Creepy handoff to AnyVan AI voice agent who calls you instantly, then hound you with a human an email.
3. Request for references had incorrect details.
4. Promise to follow up in 2 hours not true.

Not very quick to respond to enquires or quick to respond to outstanding actions

Process is not very clear either and probably more difficult than it needs to be

Firstly, the very minute I registered, I started getting inundated with calls from removals companies. They've even sent a letter to my house.

I did not agree to you selling off my personal data like that and strongly object to it.

On top of that, the whole process was needlessly protracted. It took over a week to get through because you wouldn't accept that my accountant is an accountant, only because of the fact his emails come from a non-business email address.

Outstanding service Great support very helpful the George Carter

I started your application process to act as guarantor for a student, there were 8 section to fill?! Even at the first stage, I found your questions excessively intrusive. Discovering that the process extends to 8 stages only increased my concern about how much personal information you intend to collect.
I understand the need to establish that a guarantor has the financial means to meet their obligations. However, I am not applying for a loan or seeking to rent the property myself. Please explain, specifically, why my marital status is relevant to assessing my ability to act as guarantor, so what are you going to ask me in step 2 till 8? How many time do I go to toilet a day?
But little investigation led me to believe that this another shamble, this company has relation with another one which offers the option to use “Professional Guarantor service” cost around £££/month???? 😊. They scaremonger you by sending an email below
We understand this is a big commitment — being a guarantor means you’d be legally responsible for any unpaid rent or damage on the tenancy, even if “tenant” pays their share in full. It’s important you’re completely comfortable with this before proceeding.
Then they say: Your Options
If you’re not comfortable taking on this legal responsibility, you can still help “tenant” secure the property by supporting an application to use The Lettings Hub’s Professional Guarantor service instead. 😊
I have a reason to believe that LettingHubs and other companies are creating a closed ecosystem that traps the renter. The Lettings Hub acts as the strict "bad cop" by rejecting your guarantor over minor technicalities and then points you right back to Legacie ("the good cop") to purchase the solution. It creates an artificial barrier where the only way to get the keys to the property is to hand over more money!!!!!

I've emailed them several times asking them to waive the cancellation fee and refund the premiums I've paid, as I moved out of the insured property over six months ago but continued paying monthly. However, I received repeated template emails that completely ignored my actual requests.

I understand that there are policy terms and procedures to follow, but I would expect a more personalised response, even if the answer is no. Instead, they have failed to directly address my requests or clearly tell me whether they are willing to consider them.

Great service, very friendly and helpful. Farhan handled my call and helped me get everything sorted.

There was nothing good about this experience I filled in the same form 8 times and it never worked. It was slow and clunky, why can’t you upload a photo from your phone instead of using a. Camera

Extremely painful to deal with. Website keeps crashing. Requests same documents multiple times. Unhelpful staff

rapide, compétent, avec discernement,

difficult and time consuming forms, was susbcribed to various movers and all sorts of nonsense i never asked. I was forced to make selections I never wanted to , and then had phone calls about a tenancy agreement i had not yet recieved. difficult and a service that has no place in the proceess.

Sam Parker at The Lettings Hub is an absolute pleasure to deal with. She is always incredibly prompt in responding to any questions or requests and makes the whole process feel easy and stress-free. Her professionalism, efficiency, and friendly approach are second to none. Nothing ever seems too much trouble, and her support is genuinely appreciated. A real asset to The Lettings Hub and a delight to work with ❣️

My experience with The Lettings Hub was excellent. The staff were very helpful, polite and fast in responding. The application process was smooth and easy to understand. They made moving house less stressful. I would definitely recommend them to others.

Sarah was amazing. So friendly and helpful. I couldn't believe how quickly she sorted it all out. Made my day

The forms to fill in werent easy to follow or well worded in my opinion.

The staff in call centre are very helpful and friendly though

Patient staff and good communication skills

My experience was pretty good. The application process is easy and simple to follow.

Keep pestering me about selling stuff and passed my info to similar companies doing the same.
Slow with checks.

Extremely poor experience with The Lettings Hub.

My tenancy referencing was declined due to an alleged inconsistency with my salary, despite the fact that my payslip salary alone is already sufficient to meet the affordability requirement for the property. My actual regular income is even higher.

What has made the situation much worse is the complete lack of effective support.

I submitted a message through their website after being told they aim to respond within 2 working hours. I received no response.

I then tried to use the Live Chat function, but clicking the button did nothing at all, so I was unable to speak to anyone there either.

For a company making or contributing to decisions that can directly affect whether someone can rent a home, it is extremely frustrating that there appears to be no reliable way to get a clear explanation or have an incorrect assessment reviewed promptly.

At this point, I still do not have a proper explanation of what income figure was used, what exactly was considered inconsistent, or why I was declined when my verified salary alone should already satisfy the affordability requirement.

A referencing service handling something this important should have functioning support channels and a clear process for resolving obvious discrepancies.

Very disappointing experience.

The Help Hub Assistant Lizzy Walsh ensured that the problem was dealt with quickly and efficiently.