The Lettings Hub Reviews 

If I could give 0 stars I would. The Lettings Hub are intrusive asking for much more fiscal data than warranted for both tenants and their guarantors applications. They reject guarantors without reason in order to promote the sales of their own professional guarantor service which is extortionate. You never speak to a human, it is all automated and therefore, if your financial background does not fit to their narrow constraints they will reject you automatically. If your parents are retired with ample savings, have had health issues and work part time or your relative is over 75 - they will reject you in a cold-hearted email, only offering their £600 service as an alternative. A disgusting service making vulnerable tenants feel unworthy of their families financial situations that don't fit the mould of a highly paying management role. Thoroughly unimpressed and I urge all lettings agents to avoid this service.

For my entire moving process all the staff have been beyond helpful and efficient. It has made moving so much less stressful. I've just had a phone call with a representative called Ben, who was incredibly friendly and helpful, making sure we had everything set up and offering us deals to get cheaper bills.

Cannot recommend this company enough.

The agent (who was as useless as TLH) for the apartment my son is renting through, uses TLH to “facilitate” the rental.

It is simply not fit for purpose for a muliti-tenant rental. Maybe where one person renting it works.

But also why do agencies pay these people?

Obviously as a tenant you cannot choose not to use these people. It as an agent or landlord I would avoid like the plague.

Personally give a personal service, invest in your systems and do it yourself.

I am not going to detail everything here, I have better things to do but my interaction with TLH has been a disaster from start to finish.

Nil points.

Looking for flats is very stressful.Also the referencing process can be very difficult and convoluted. It is not the case with Letting Hub. The customer service is excellent, the response is very fast, and the platform is very simple to navigate. Thank you.

They are not helping at all you moved into house and it's been month their staff made mistake and we don't have internet it's frustrating all the fees are taken but no internet as we don't have openreach and they sign us for openreach how professional. Don't tryst fake reviews.

Invoice email sent when we will have our internet nop no communication 😅

I was struggling to sign into my account and I called and was speaking to Barbara. She was very helpful and was able to fill out everything over the phone and saved a lot of time. Thank you!

Kim Sneeden is an asset to TLH!
She is always on hand with an query I have and is really knowledgeable within the industry. Thank you Kim for your assistance as always.

Finding a house in a new city is stressful enough, especially when you're trying to find the right place and navigate the rental process for the first time. As someone who pays close attention to detail, I really appreciated how smooth and reassuring my experience with The Lettings Hub was.

Their online system was intuitive, well organised, and flexible enough to accommodate different situations throughout the referencing process. What impressed me most, however, was that behind the technology there were real people who were genuinely willing to help. Whenever I had questions or concerns, the team took the time to explain everything clearly, making what could have been a very stressful experience feel much more manageable.

I also appreciated the additional services and trusted partners they work with, which made arranging everything for my move much easier. It felt like every part of the process had been carefully considered to make life easier for tenants.

Moving home is about much more than paperwork—it's about feeling confident, supported, and able to trust the people guiding you through the process. The Lettings Hub delivered exactly that. I would happily recommend them to anyone going through the renting process, and I'd also like to thank Cheffins for partnering with such a professional and customer-focused company.

Thank you to everyone involved!

I use the hub on a daily basis and find the process simple and self explanatory. The notes that the team add are most useful to track exactly what is going on with the applicants. If I need any help (or have made a mistake!!!) the team are always super friendly, polite, and extremely helpful. I constantly advise the applicants to call if they are struggling to submit documents etc, and always tell them how friendly and helpful the team are. Thank to all at the hub! :)

Being new to using the platform I'm definitely a novice. Sam (Client Relationship Manager) has been invaluable teaching me all I need to know and just being there for queries when I am just unsure. I have also been in communication with Ashlea too in IT who is super speedy at responding and very helpful. Thank you both :)

Everyone I spoke to on the Lettings Hub Customer Service Team was professional, polite and helpful. However, my special thanks go to Lizzy, who put an end to a very frustrating chain of events with the technology, and did the most helpful thing she could. She took my answers, inputted them straight into the system and submitted them for me. Such a relief and very much appreciated.
Thank you, Lizzy!

Ridiculous - so many checks just to rent a property. As well as this, my personal data has been shared with companies and I am now getting cold calls from removal van companies etc., I don’t know if the leak was from them or Ocean Lettings but it is unacceptable.

Glen was exceptional, helped with every single detail and went above and beyond countless times, really friendly guy and made the whole process so much more bearable. GIVE THE MAN A RAISE!!

I was having problems with my banking app to download information, I was fortunate to have help from Lizzy who was extremely patient with me, as I was not very good with technology and she had to guide me through the process stage by stage, this was the first time I had managed to get this information and even email it, I am so grateful for Lizzy making it a painless experience.

Issy has been super helpful in guiding us through a new process that has been recently introduced. She's always calm, patient and responsive. Huge asset to the team there!

Excellent service from Kim at The Lettings Hub.
Thank you.

Excellent service from Sam at The Lettings Hub. Sam is always extremely helpful, professional, and quick to assist with any queries or support needed with the platform. Nothing is ever too much trouble, and the communication and customer service have been outstanding throughout. It’s reassuring to know there is always someone at hand to help when needed. Highly recommended!

Kelly Towers! wow... thank you so much for all your support and help. You took the time to go through everything with me! Appreciate you so much x

The Lettings Hub have been helpful and professional from the beginning and were instrumental in helping me with a slow and difficult landlord. I appreciated the clear guidance and friendly staff on the phone, would reccomend.

Lizzie genuinely listened, spoke clearly, and was ahead of the curve on my data entries.