The Lettings Hub Reviews 

Thanks to Sarah (Saturday morning) for being extra considerate and kind in helping me to process my application.

Lizzy was so helpful with answering my queries and put my mind at ease about my references.

Noone is replying to my emails! Why you changed my direct debit without informing me about increasing the price?

They demand access to open banking in addition to extensive id and financial details. Takes many email, calls and they keep sending "not approved" emails even when still in process.
I've spent hours on phone and emails trying to sort this out over 3 weeks now.

I'm a senior NHS consultant with gross income over £100k and no major outgoings looking to rent a property for £800pcm. How can this be so difficult!

Stacey was very helpful and pleasant to talk to , very polite. Credit to your company.

Olivia I just want to say you are incredible. You are diligent with your work. I was frustrated but you remained calm and understanding. You listened carefully and made me feel heard. My issue was resolved quickly because of your efficiency. Every time I contact this company the service is excellent Olivia is simply outstanding - please recognize her.

Spoke to Lizzie today. I have been panicking about my expired documents taht I was unaware of, she was calm amd professional and talked me through it all, exhaling what to do, what we can do next etc. She really helped put my mind at ease and was great! Thanks Lizzie

Olivia is professionally excellent in assisting her clients.

Lizzy was so unbelievably helpful and kind. I was confused/worried about certain steps on the online portal and She helped me through my application with thorough support and eased my worries completely.
Absolutely amazing customer service.

Katie helped finalize getting all our checks done so we can move ahead with the lease. I’m very grateful for all the assistance so thank you

We have an account with Lettings Hub, and our experience has been very positive.

Liam was especially helpful in resolving all the issues quickly and professionally. Liam was responsive, knowledgeable, and made the whole process much smoother for us.

Excellent customer service and great support throughout. Thank you, Liam and the Lettings Hub team!

Would give zero stars if I could! The Lettings Hub were employed by an agent who was managing the letting of a property to a friend. I was asked to be a rent guarantor so had the extreme misfortune of having to deal with this company. They start from a position of assuming everyone is dishonest, which feels spiteful, unfair and unnecessary. Despite me being a homeowner, holding a near perfect credit file and signing a binding guarantee agreement, they nevertheless sought endless financial information from me. In what seemed like a never ending and tortuous process, their staff had no idea why they were asking for information, gave me conflicting advice on what they required and kept assuring me all was OK whilst relaying a completely different message to the agent (their client). The level of incompetence was eye watering and led to huge personal stress for the tenant involved. I would never use an agent who employ these clowns. I don't think it is co-incidental that the Lettings Hub sell a guarantor service whilst making the process for real guarantors overwhelmingly difficult and frustrating. What a farce. Steer well clear if you can!

I had a really positive experience with The Lettings Hub. The whole process was smooth, and the team were friendly, professional, and easy to deal with.

They made what could have been quite a stressful situation feel simple and well organised. Any questions I had were answered quickly, and I always felt supported throughout. It honestly made my property search much easier.

I’d definitely recommend them to anyone looking for a reliable and efficient service.

Form filling
A extremely helpful lady named Lorna guided me through answering some of the questions for theapplication, her knowledge made it so easy for me to understand and as a result I managed to successfully rent the property in question I can’t thank Lorna enough
Kind regards, Tony

They don't even deserve one star.

My partner and I went for a property having looked at our finances and being aware of exactly what we could and couldn't afford. Unfortunately the lettings agent Haart use these cowboys for their referencing checks. Lettings Hub are so much worser than a nightmare. They failed my partner for some CCJs she wasn't aware of but were happy to proceed with me due to my wage. This is where Lettings Hub decided to be snakey. It came back that I couldn't afford the property due to being on sick pay for 2 months even though I pay into a insurance policy so my wage stays at full rate. I contacted lettings hub and informed them of this and even offered them access to the bank account the insurance payout goes into but was flat out told "No, there is nothing we can do as we work on a metrics." At this point Haart had also received 15 months worth of my payslips and I had explained to them about pay increases and yearly wage rises I get through my employment. Strangely after this conversation they allowed my application to proceeded to step 5 on Lettings Hub which is labelled Get Ready To Move. I made contact with Haart who contacted Lettings Hub who then decided they wanted access to the bank. I am due to return to work at the end of the month but apparently I can't prove that according to the Lettings Hub agent I spoke to. Lettings Hub decided they wanted documents magically pulled out of thin air and decided what I can and can't afford... didn't realise they were my accountants. We have now been told we cannot move into the property whilst the lettings hub show us as on step 5 get ready to move, the property has now been relisted at a reduced price which is a kick in the teeth. You'd get more joy and less stress by smashing your head off a wall.

Their customer service is majorly lacking and virtually non existent. Wasn’t impressed or helped by any of their staff. Application process is convoluted and pointless and their solution to all of this? Still show us that we can move in but have told the letting agent we can’t.

Never ever again! The next time I move if they’re using lettings hub I’ll find a tent! The most horrendous experience I’ve ever had moving!

I am technically very competent and have moved house several times in the last decade where I've been asked to complete online referencing checks. LettingsHub has to be the most frustrating platform I've ever been asked to use.

I've been sent constant reminders to complete my details, even when I've chosen to "save for later" and set the reminder to "two days from now". Once I had my documents and details gathered, I had to complete and submit all of my details four times because it kept deleting documents I'd uploaded and sections I had completed. It was slow, laggy and overall a frustrating user experience.

For such an important process with such personal and sensitive information I'd expect better. If you are an agency considering using this platform, my advice would be don't.

*Update 17/04/26* I've also unsubscribed several times from their marking emails for their move support service and am still getting repeated emails which is both a nuisance and a breach of GDPR regulations.

Currently undergoing reference process and it’s been one of the most stressful experiences we have ever had in our 20 years of renting properties. If you are self employed good luck! My husband shared his open banking with them ( not sufficient for some reason even though is shows all payments in and out for 12 months. He was asked to provide an accountant letter but once they had it was told it wasn’t sufficient. We ended up sending most recent tax return and 6 months of bank statements and still not sure whether that’s good enough. My husband feels he has proved his earnings in so many different ways yet they keep asking for more. We’ve never known anything like it. Equally the staff who answer the phone seemed thoroughly bored and not keen to help.
Still no update and it’s been over a week now and no indication on how much longer it will be.

I spoke to Stacey and she helped me with the struggle I had with my application. Thanks for getting me my dream home

I called their customer service as I needed help with the tenancy application and Lizzy was the one who helped me through it. She was very patient and helpful and really did her best to help me figure out what was wrong until everything went fine.