The Lettings Hub Reviews 

I spoke to Stacey and she helped me with the struggle I had with my application. Thanks for getting me my dream home

I called their customer service as I needed help with the tenancy application and Lizzy was the one who helped me through it. She was very patient and helpful and really did her best to help me figure out what was wrong until everything went fine.

As a ceo and owner of a group of multi million £ companies, I find it incredulous that the lettings hub allow staff (on considerably smaller salary than me) to use their wage slips for a reference, but as the company owner not myself. They need access to my private bank accounts and any tax filings I have made which are not publicly available. Apparently because I own this multi million £ company I can fudge my wageslips although we out source our payroll to Bright HR. It is easier to get a house to rent with universal credit than be a business person with a multi million £ company and get a house. Absolutely shocking. Even the company turnover which was shared ia a huge amount. They actually want open banking access to my personal bank account. That has nothing to do with affordability. FUNNILY ENOUGH THEY PROVIDE A PROFFESSIONAL GUARANTOR SERVICE. WHICH PUTS THEM IN CLEAR BREACH OF IMPARTIALITY CHECKS. ESTATE AGENTS ARE OFFERED A £100 FEE TO RECOMMEND THE LETTINGS HUB GUARANTOR SERVICE, this clearly puts a financial benefit for you to FAIL referencing, often at the end of a stressful period when you are vulnerable due to the whole situation. Also the fact we own property with zero mortgage or debt (paid direct with savings and returning 11% PA) and sitting tenants is not proof of affordability or savings?? Our savings running into £250k are sat in that house. Oh and they dont accept crypto as savings. It has to be in a bank account. Absolute nonsense. Apparently qualifications for an accountant are not earned at university or post grad but are according to the lettings hub. A website. Try asking the accountant what their qualifications are. Because last time I looked a website isnt one of them shocking. Absolutely shocking. Having over £46k in an accessible bitcoin and crypto portfolio isnt proof of minimum £5k in savings in 2026. AVOID ANYTHING TO DO WITH THE LETTINGS HUB

Avoid at all cost..
never seen anything like this before,
The amount of nonsense, misleading and confusion is astonishing!
Application process seems very easy until the point when employees step in. If you apply as a tenant get your email and whatsapp ready to be bombarded with a load of absolutely ridiculous requests and adverts of third party companies trying to sell you something.
It is absolutely doesn’t matter how high is your income/credit score/references, they will find a way to ignore everything you provide and demand something that doesn’t even exist and doesn’t make any sense!

Sarah was this lovely person who helps me out with portal issues and in few minutes I had everything sorted by her. Thank You very much to take off stress from me .

I received exceptional service. The staff were knowledgeable and friendly, especially Tatiana.
Thank you

Supported me getting my references done, lovely!

I needed to get a tenant reference urgently for an outstanding tenant that had been failed as the other Online site didn't recognise paper statements as valid. Orlando Dennis was incredible and ensured the referencing was done almost within hours - all the staff were incredibly helpful , no Landlord or agent could ask for more. Well done you guys big Thanks

I had an absolute pleasure dealing Jessica how thoroughly went through the demo with me and within minutes of joining the call got me join The Letting Hub for my business! Platform is super user friendly and assist clients on their journey, from start the communication and guidance has been phenomenal. Highly recommend!

Lizzy was lovely very helpfull curtious and sorted my questions i had and nothing was to much trouble ...knows a lot about her job put my mind at rest xxx

Agent was very patient in helping me navigate how to fill the letting agreement.

Thank you for easing the process

Sarah Wayman has been incredibly helpful in some difficult cases with the referencing process. Thank you, Sarah! - Elliot (Move South Ltd)

Husane was the most attentive person to help me. Knowledgeable efficient and a pleasure to deal with him. 3 cheers for Husane.

I needed guidance through the reference form, and they helped in every way they could!

We were having some difficulties with the referencing. We reached out to Sarah Wayman who was prompt, communicative and went the extra mile! Our problem was solved and we have a very happy tenant and Landlord. Thank you Sarah you are a star!

Lizzy was really helpful today, giving me a hope of getting my dream home even though my landlord current has been really difficult to dealt with.
Thank you so much Izzy!

Lizzy was very helpful and clear with info

Jake, with Terry working behind the scenes, resolved an issue for us incredibly quickly the day before a tenant was due to move in. The whole team has been very supportive, especially as we’re a new lettings team. A big shout out as well to Sam, our account manager!

Thank you so much to Lizzy who was extremely polite and helpful. She answered all my questions in a very professional and confident way. Keep up that great work!
Thank you!

When my insurance renewed. They changed my payment date without informing me, and subsequently, the payment failed as a result of it, and they are charging me 70% of the original price as a late fee for their error. Customer service has been unhelpful, and they have been ignoring my email. Ridiculous!

Update:

What you state in your response is simply incorrect correct.

My payment date prior to it renewing was the 25th, as I had this amended a couple months after moving in. I have the records to prove this.