The Lettings Hub Reviews 

they were very helpful filling out the details in the
application form

Ashlea is absolutely the best!!!

I work for an agency that uses Lettingshub, for referencing services, and I specifically wanted to leave a 5 star review for Ashlea. Every time I’ve spoken with her, whether by phone or email, she has been prompt, attentive and incredibly helpful!!

She is knowledgeable, informative and genuinely kind and always willing to help!! When I’m dealing with more complex referencing cases involving tenants or guarantors, she is always patient and quick to explain what’s happening and what the next steps are for that tenant or guarantor going through referencing.

Her support genuinely makes a huge difference to my role helping to progress these tenancies, and I truly appreciate everything she does!! Thank you, Ashlea!! You're nothing short of amazing!

I was assisted by Sarah N. who managed to rectify mistakes made by other Lettings Hub employees, who did not communicate when an impasse was reached in the verification process, and instead sent cryptic emails which did not infer the nature of the delay.
Sarah assisted me via phone call on 2 separate occasions, both in which she was personable, efficient and understanding as to the nature of my query.
She managed to rectify the issues I experienced quickly and showed exemplary customer service during both interactions.
It was refreshing to speak to an actual human instead of a chatbot, and I strongly recommend calling The Lettings Hub directly if you have any questions regarding your referencing and verification process, as it is a much more direct route than via email.

I cannot recommend Fortune Ogunmola highly enough! From start to finish, he was incredibly professional, generous, and understanding. I was in a difficult situation and needed urgent support, and Fortune went above and beyond to resolve everything quickly and smoothly. He even arranged a one-off refund as a goodwill gesture, which truly showed his dedication and care for his clients.
Fortune is a credit to Lettings Hub, and his approach made a stressful situation completely manageable. If you need someone who genuinely cares and delivers exceptional service, he is the person to speak to.

I spoke to Jake foster as I was having trouble with a form I needed, he was very patient with me and stayed on the phone until was all completed. Service was amazing. Thank you x

Appalling – Platform Not Fit for Purpose

I found The Lettings Hub’s online tenancy reference platform completely unusable. The system repeatedly failed to accept valid documentation, making it impossible to progress an application. Despite requesting reasonable adjustments before submitting a holding deposit, these were ignored, leaving the process inaccessible for applicants with disabilities.

The platform’s failures create a real risk of financial loss, exclusion from the rental market, and missed housing opportunities. Manual verification is essential, yet the default process assumes all users can navigate a flawed online system. This experience was stressful, frustrating, and entirely avoidable.

The Lettings Hub must urgently address these serious accessibility and usability issues.

Had a very helpful call with Josh about very reasonable contents insurance. Josh extremely helpful

Jake was extremely helpful, knowledgeable and patient. Much appreciated.

They delayed our move in date by weeks because they take such a long time to complete anything on their end. Most importantly, our tenancy was meant to start today, and we won't get the keys until next week now, just because they didn't do their bit on time. We called them several times today, and still nothing was done. We paid them several hundreds of pounds for their services about 2 weeks ago, and now we're facing homelessness because of their slowness. They're unorganised, and an extremely unreliable service. I'm beyond stressed and appalled. They're only quick when they want money from you for their service. Once they have that, they take their time, and cause long, unecessary delays. I beg any agency, landlord or tenant to not use this company for anything. Useless.

Horrible experience. Not secure website.
Edit - The website is fine but the link in the email always gives warning saying this link is not secure.

Absolutey fantastic member of staff whom I spoke with . She was excellent her customer service level was to a very high standard . She was very kind and polite and extremely patient. She managed to resolve my issue of not being able to proceed with my application as I couldn't access my account directly. She took the time too manually input my information so I could complete my application iam very greatful for her time and customer service that I received. Fantastic member of staff and real asset to the company . Many thanks lizzie.
Kindest regards soraya yafai

This referencing process has been chaotic, unclear, and extremely stressful. I was asked to provide six months of rent statements even after granting full open‑banking access, yet their system failed to pick up the payments and offers no working way to upload the documents they requested. The chat support is non‑functional, and there has been no clear communication or guidance on how to proceed.

I am now stuck in the middle of a tenancy application with no way to submit the information they themselves asked for. This is unacceptable and feels borderline fraudulent when a company demands documents but provides no functioning method to supply them.

I need someone from Lettings Hub to contact me immediately to resolve this. The current process is not fit for purpose and is causing serious, unnecessary stress at a critical time.

Lizzy was very friendly helpful

Absolute shambles

Trying to complete the process of referencing and ID checks has been a complete farse

Staff love a meeting and can't answer issues as they use 3rd party IT etc

Staff also not competent at answering queries

Start to today after 7 days still not complete and it is an automated service who claim to be experts

If you're a letting agent stay away, my letting agent has never experienced anything like these clowns

If you're a potential tenant buy some nerve meds

Very poor and still not resolved

Lizzie was extremely helpful and very patient in the process. Hope I get her next time I have a query.

Lizzy was super helpful, explained everything in lots of detail and had the perfect balance of being professional and friendly.

This company even doesn’t deserve 1 star, the service they provide is absolutely terrible horrendous service. They never intend to help people, they only know how to torture mentally. Despite giving all the documents, they never get satisfied and only tries to harass innocent people. avoid this awful company

Lizzy was really helpful and offered a friendly service

Orlando is so good at his job- great attention to detail and very solution oriented. Really lovely member of the LH team :)

EFFICIENT AND EXCELLENT KELLY TOWERS. gOOD CUSTOMER EXPERIENCES ARE HARD TO COME BY BUT THIS EXCELLENT SMART LADY MADE MY EXPERIENCE EFFORTLESS...AN ASSET TO HER COMPANY...
DR JAK KYPRI