The Lettings Hub Reviews 

Asking my job contract and NI, bank statements, and 3 months payslip? is directly related to tenancy?
Asking payslips in email but when you call they require something new.
Even after providing my payslip and my managers direct company contact details.
Asking me to connect their link to my banking app for what possible reason ?
According to website They are trading as insurance service provider so in which capacity you require this and how you secure it. which regularity authority you fall under or governed by?
BLOODY TOO MUCH PERSONAL INFORMATION WHICH IS NOT NEEDED AND NONE OF THEIR BUSINESS AS WELL JUST MADE UP NEED.

Hasnane Iqbal was so helpful with my guarantor application
I phoned 3 times and each time he was brilliant
Thank you

Very cheerfull and helpful, put mind at ease

Big Thank-you to the whole team for making my job a lot easier with your help! Always there when i need you to help.

Lizzy was extremely helpful, going the extra mile to answer all my questions.

Thank you

Approachable, always willing to help. Easy to follow instructions.

Jake was super helpful and clearly very knowledgeable about the systems. Managed to find a solution for me super quickly.

I have spoken to Lizzy from the Lettings Hub many times for different tenancies and she is always so helpful. She always answers the call ready to help and in such a friendly manner. All the help she gives is very thorough and genuinely really helps me out, especially when I have many tenancies to get through referencing. Also, as I have only been working for Savills for a few months and she is always more than happy to explain matters in more detail if I need, which has been a massive help. Finally, I have learned a lot about the referencing process from her and really do appreciate all the help she has given me.

We had a few little problems with our forms the help we received was fantastic and very helpful .and was sorted out very quick .

He was very supportive while I went through the process of sending in documents. He was very polite and patient with me.

Ok. So we are going through the checks with letting hub. They have come back and said that I’ve still got a Iva on my credit report. Even though it was completed in 2023. My clear score which is run through equifax states I have no ccjs Iva’s etc on my credit score. So it seems to me a bit suspect to me given that I was openly honest on my application and said I did have a Iva but now complete. Letting agent subsequently said I needed a guarantor because of this. A guarantor that the lettings hub supply……. Maybe a coincidence that…….
After reading some of these reviews my doubt in the letting hub seems to be correct. I will be taking this further.

Great onboarding service from Sam & Daisy after using many platforms over the years the customer service and patience from these ladies was exceptional thank you

Can I give zero stars?

This company is unbelievably incompetent. They repeatedly asked for documents and, when we provided them, insisted they didn’t need them—then later claimed they never received anything. We provided payslips, employment contracts, and references, yet they still marked one of my housemates as having zero income simply because he didn’t want to hand over open banking access and works for a family business (apparently that’s now a conflict of interest?). It feels blatantly unfair.

The whole process is chaotic and makes no sense. As renters and for landlords, it’s unacceptable. They reject perfectly good applicants, sending properties back on the market for no reason—wasting everyone’s time and money.

The worst part? Being told we “can’t afford the rent” only because they wrongly decided someone earns nothing. And their solution?
“You need a guarantor. Or… we can be your guarantor — for thousands of pounds.”
It comes across like a system designed to fail people and then profit from it.

Their approach is rude, inconsistent, and frankly discriminatory.

The level of financial intrusion they expect from guarantors is so extreme that it’s embarrassing to even consider asking someone.

No one should be put through this.

This company needs to be investigated. No letting agent should be using them. If you have any alternative to using The Lettings Hub, take it — they make an already difficult renting process needlessly stressful, humiliating, and completely inefficient.

Dear Haart,

I would like to extend my sincere gratitude to Vanessa and the gentleman who assisted me with my insurance (my apologies for forgetting his name). Both of you have been exceptionally helpful, patient, and kind throughout this process.
Thank you for all the effort and dedication you put into helping us secure this property. It certainly wasn’t an easy journey, but your hard work made it possible. I am truly grateful for everything you’ve done.

Kind Regards,
Daisy and Peter Voicu

Tom was incredibly helpful and explained everything very clearly, he also answered all my questions. Impeccable service. Would definitely recommend!

Dear Sir/Madam,

I am writing to make a formal complaint regarding the way my application for the property at 26 Heron Street has been handled by Martin & Co and Letting Hub.

Throughout this process, I have experienced significant stress and frustration due to poor communication, lack of support, and repeated failures to respond to my requests. Despite providing all required information and doing everything asked of me promptly, I feel that my application has not been managed fairly or efficiently.

On multiple occasions, I have requested call-backs, yet I have not received a single returned call. Instead, I have repeatedly been forced to contact your teams myself, only to be directed from one person to another and asked to resend information that I have already provided. This has created unnecessary delays and distress, and it is simply not acceptable.

I believe I have fulfilled every requirement asked of me, and there is nothing further I can offer to support my application. The lack of proactive communication, accountability, and customer care has left me feeling ignored and unsupported during what is already a stressful time.

I kindly request that this complaint is acknowledged in writing and that my case is reviewed urgently. I also expect clear communication and prompt updates going forward, including a resolution regarding my application for 26 Heron Street.

Thank you for your attention to this matter. I look forward to your prompt response.

You know who I am I expect a response

Liam is a legend! Give this man his well deserved promotion as he is so polite, efficient and knowledgeable!

I was made to buy a tenants home insurance policy by Haart, the letting agents who work with The Lettings Hub (I bet Haart are receiving a big commission for every insurance policy). Haart said it was a compulsory clause in the tenancy agreement, which is simply not true. I only went along with this as I needed to move pretty quickly but I find this very underhand and unfair.

My experience with the letting hub has been made seamless by Sarah Wayman, i can honestly say she is an absolute credit to the team. She will always go above any beyond of any of my many requests and will always complete this with haste! I couldn't recommend her more!

There was no help here at all. As soon as I supplied all the documents it was more and more they wanted. They might be suitable for British or local referencing but for international clients lettingshub is useless and an absolute hassle to deal with.