HomeLet Reviews 

Michael Brennan was both professional and supportive. The process was quick and easy with no hard selling.

I've done tenant referencing with HomeLet twice. Both times they bombarded me with extremely misleading communications suggesting that there were extra steps for me to complete, when actually they were just trying to sell me insurance. I have very little confidence in their referencing.

Ashanti Reid did a fantastic job helping me out with my home insurance she did a great job explaining everything to me

Rachel Harvey was very professional with a friendly attitude and happy to deal with my idiot questions. The whole transaction was concluded quickly and efficiently and much appreciated. Please pass on my thanks to Rachel - thank you.

Connor Smith of the customer service was very helpful and friendly during my insurance renewal this morning. The whole process was quick and smooth. Thanks!

Shirazul was very helpful over the phone and guided me step-by-step through all the necessary processes. Customer service was excellent!

Rachel Harvey was very helpful and easy to work with when it was time to renew my landlord's insurance.

I was very happy with the service. They were clear with the information and what was offered and never felt pressured into anything, but given the choice as well as if wanting to decide and choose later. Nathan Smith was kind and very friendly and took the time to explain options to me and never rushing me as well listened to what I had to say as well. I am very happy with the service he provided.

Rachel Harvey was excellent in handling my enquiry and was knowledgeable

Spoke to Ashanti Reid about renewing our home contents insurance. Ashanti was polite, friendly, helpful and efficient.

Rachel Harvey was very efficient and pleasant dealing with my insurance renewal. Thank you

A well detailed analysis of the insurance policy. 👌 Good job 👏

Enoch was so professional and speaks so clearly

Nathan Smith at HomeLet was really helpful throughout my interaction. He explained things clearly, didn’t rush anything, and made sure I understood my options. It was a straightforward, professional experience. I’ve also found HomeLet as a whole to be organised and easy to deal with, which made the process even smoother. Appreciated the support.

I needed the Tennant Landlord insurance but my quote wouldn't open online, I phoned in and Connor Lindsay from Homelet who made it really easy to tweak the quote to my needs and set up the purchase for me.
Really good, efficient and friendly, great customer service. Thank you

I had a call today with Adam Key to set up home insurance, he was great - very professional, polite and helpful. He made sure to take the time to explain the policy details and answer any questions I had. Great service and so easy to set up - would definitely recommend!

Excellent customer service

Very knowledgeable

Many thanks
Henrh

they said I failed referencing despite proving income well above that needed - It was a litany of failures - when suppling a 3 month bank statement (which included 'pot transactions since i move unused balances into a 'pot' paying interest) I added a message explaining that I work for a small group of companies where the owner pays from whichever one i'm working on, and that because the owner pays senior management himself, he pays on a 2 week basis because actual payment days vary when he travels (the 2 week basis ensures no one has to struggle if he is a bit late)

according to the agents, my application failed because: they could not see my pot transactions (despite being part of the bank statement .pdf supplied) they could not see regular payments from one company (despite my boss giving wage ref on payments and despite them being TOLD the 2 companies payments come from - they also evidently had a problem because payments were not regular on the same days (which they had already had explained) another so-called 'problem' was that there was only a little balance at the end of the month (despite the statement showing well over. months rent in the pot - and of course us still paying a bigger rent out for the current property)

The information for ALL of these queries were already in their hands and they did not even look for a reference and/or confirmation from my boss, who would have confirmed it all. Due to their constant messing up the landlord pulled out and we lost the property… not because we couldn't afford it, but because HomeLet couldn't be bothered to properly look at the supplied bank statement, and could not be bothered to look at any of the messages which had given explanations for everything they asked… BEFORE they had even raised them.

Utter incompetents.

I had a great call with Connor Smith today, who was very helpful with explaining the options for tenants insurance and setting it up after my reference was completed with HomeLet. Thank you!