HomeLet Reviews 

Excellent customer service

Very knowledgeable

Many thanks
Henrh

they said I failed referencing despite proving income well above that needed - It was a litany of failures - when suppling a 3 month bank statement (which included 'pot transactions since i move unused balances into a 'pot' paying interest) I added a message explaining that I work for a small group of companies where the owner pays from whichever one i'm working on, and that because the owner pays senior management himself, he pays on a 2 week basis because actual payment days vary when he travels (the 2 week basis ensures no one has to struggle if he is a bit late)

according to the agents, my application failed because: they could not see my pot transactions (despite being part of the bank statement .pdf supplied) they could not see regular payments from one company (despite my boss giving wage ref on payments and despite them being TOLD the 2 companies payments come from - they also evidently had a problem because payments were not regular on the same days (which they had already had explained) another so-called 'problem' was that there was only a little balance at the end of the month (despite the statement showing well over. months rent in the pot - and of course us still paying a bigger rent out for the current property)

The information for ALL of these queries were already in their hands and they did not even look for a reference and/or confirmation from my boss, who would have confirmed it all. Due to their constant messing up the landlord pulled out and we lost the property… not because we couldn't afford it, but because HomeLet couldn't be bothered to properly look at the supplied bank statement, and could not be bothered to look at any of the messages which had given explanations for everything they asked… BEFORE they had even raised them.

Utter incompetents.

I had a great call with Connor Smith today, who was very helpful with explaining the options for tenants insurance and setting it up after my reference was completed with HomeLet. Thank you!

Good customer service.
Rachel Harvey was very efficient and friendly.

I had a great experience speaking to Connor Smith while setting up insurance cover. They took the time to explain everything clearly and made sure I understood the processes if any changes were required. Thank you, Connor!

Excellent customer Service from Rachel Harvey.

Efficient and friendly service. Rachel Harvey did an excellent job renewing my portfolio insurance.

Rachel Harvey dealt with my insurance renewal and the possibility of setting up a new policy. Her customer service was great, she was polite, friendly and thorough making the whole experience of dealing with her excellent. Thank you Rachel!

Renewing my insurance was straightforward. I spoke with Rachel Harvey, who dealt with the whole process in a friendly and efficient manner.

After speaking to different companies and a few agents who to put it politely weren't very helpful, I spoke to Lauren from HomeLet. Lauren was a breath of fresh air and was really knowledgeable and personal and helped me find the best deal for coverage I wanted.

Connor Smith was very passionate with his job shown by the way he attended to me and he was never fed up with my questions. With this I never regretted have a move to buy a plan.

Thanks to Adam Kay, he made the process of securing my insurance incredibly efficient. Couldn’t recommend himself and HomeLet enough!

Very helpful and efficient call handling and deal closure by Valentin Valeanu - once again, I am happy to do business with Homelet.

Very clear instructions, and a good laugh with Ashanti Reid!

Rachel Harvey dealt with my renewal efficiently and quickly .

Renewed Landlord Policy today. Quick and easy and great friendly service from Rachel Harvey. Good price too.

Rachel Harvey has been so accommodating to my specific needs and was able to guide me through to getting insurance pleasantly. I would definitely recommend!

Rachel was clear and helpful. Extremely efficient and polite.

Rachel Harvey was clear and proactive esp. when her system was playing up . She was warm and friendly too

The lady on phone was so polite and cheerful such a lovely lady.