skinmedica.com Reviews 5

My daughter had an allergic reaction to their acne treatment. I contacted the main number for a return and was told to fill out a lengthy questionnaire first then would be emailed the return label. No return label. Contacted them x3 after that and of course there is not a direct person to talk to but they’ll be sure to “forward my information” to get me the return label. Never happened. Terrible customer service, product, would not recommend!

I placed an order on the skin Medica website. I paid $9.99 for next day shipping.
I didn’t receive my order until eight days later after several calls and given different names in different numbers, I last spoke to a man named Jose, which proceeded to scream at me about the weather instead of solving the problem is all I wanted was my $9.99 back that I paid for next day shipping because I did not get my item next day. I got it eight days later the end result is nobody did anything and Jose was very rude to me. I do not recommend skn Medica website for ordering skin Medica and I will never order from skin medica website again if you want skin medica cream, you can order it from other websites. You do not have to order it from the skin Medica website and you will get better customer service I can guarantee you. It’s a shame that skin Medica was so greedy and higher rude people for customer service because now you lost a customer.
NEVER AGAIN!!!!!

These are scammers! STAY AWAY. I tried ordering on their website. I received a notification saying order has been cancelled but the company still debited the amount from my card. They charged my credit card and I even got confirmation from the bank that the amount has been debited. I had to cancel my card to avoid them taking money from my account. I tried talking to customer service and they were extremely rude, they disconnected the chat.

No stars. I bought the wrong product and applied $60 in points from their affiliate Alle. I called within 5 minutes after ordering to try and cancel the product but it was too late. I asked about the points and the rep said she would check and call me back. She did and assured me that I would receive a refund once returned and my points. I got the refund but not the points. When I called to ask about why my points were not back on my account I was told I was not going to get the points back. I sent an email to them explaining the situation and received an email back from Liliana de Leon that said I did not meet the criteria to receive my points back. I was refused I think because ordering the wrong product does not meet the criteria of receiving my earned points back. Look, its not the $60 its the principle. I assumed I would have my points back on my account because it made sense but was also assured by a representative that I would have them back on my account.

I purchased SkinMedica’s HA⁵® Rejuvenating Hydrator expecting a high-end experience, given its $184 price tag. Instead, I received a defective, poorly constructed dispenser that began flaking metallic laminate after just a short period of normal use. The flakes detach near the pump and cap, posing a clear risk of skin contact contamination.

What’s worse than the flawed packaging? The response, or lack thereof, from SkinMedica. I raised the issue with their customer service, complete with photo documentation, and was met with a flat dismissal because the item was “outside the service window.” A service window of 30 days mind you. That’s their response to a possible product safety issue? Unacceptable.

For a company positioning itself as a leader in clinical skincare, SkinMedica’s handling of this concern was defensive, evasive, and customer-service deficient. No refund, no product replacement, no acknowledgment of the packaging failure, just silence.

I’ve since stopped using all SkinMedica products and so have three others in my immediate circle. I will be reporting this issue to the FDA and alerting every skincare retailer I work with. And I’ll continue to share this experience publicly, including photos, so others can decide if this is the kind of brand they want to trust with their skin.

SkinMedica, do better.