SkipTheDishes Reviews 

Keep a sample of every food you order from Skip as improper temperatures can cause bacteria to multiply causing food poisoning & Skip could care less.

I had a meal delivered & got it right away but it was the wrong temperature & Skip basically implied ‘too bad so sad’. If a person gets food poisoning bc they don’t hold restaurants to a high standard I believe Skip is just as culpable as the restaurant

Absolutely horrific. Cancelling membership. I am going to Door dash. Watched my son wait over an hour for a McDonalds order that is 1 block away. Driver sat there according to tracking for 30 min. My son cancelled with the driver. They sent another driver, which took 15 min, food was ice cold. He is STILL on the chat trying to get this refunded with someone, now the whole ordeal has been over 1.5hrs. Insane. I want nothing more to do with such horrific customer service when my family spends ALOT of money with Skip.

Tip culture is out of hand and Skip has some sleazy practices. The main issue with them is the way they try to guilt you to leave a tip. Example.. the driver may decline to deliver , based on the tip. We are all on a budget and tip is optional, based on service. Pay the people that deliver for you well. Don’t guilt the customers to pay for you.

App said I'll keep my subscription until next year if I cancel. I cancelled and the app then said I'll keep my benefits until next month. Support wouldn't help me at all. Said it's because I cancelled my trial. I didn't even know I was on a trial. Extremely misleading and frustrating experience

They brought it to the wrong place and changed the map but didn’t tell the driver to go to a different place they just left him stranded my mom felt so bad!!! This is outrageous!

still waiting for an very overdue order and the rep just brushed me off when asking for a credit --terrible--did not even try at all to correct it and a measly $5 credit does not cut it. My company is here and now has to leave without the meal we ordered --very bad customer service

Order food threw SKIP followed driver on the app, looked Iike he stopped at the restaurant to pickup. Not long after he said it was delivered, looked for a picture he dropped of a small package looked like it was an Amazon delivery. Phoned SKIP to say the order never arrived talked to an AI service and then 6 different AI voices saying the same thing over and over. AI said they would look into it and then messaged back saying they weren't refunding the money. Called the restaurant and they said the order was never picked up, they called SKIP and told them it wasn't picked up. It was an East Indian driver probably working for Amazon and scamming SKIP deliveries. Won't use SKIP again it looks like there are alot of complaints now and having to deal with AI is just a real pain.

You're better off bussing to the restaurant or going through the drive-thru yourself. ESPECIALLY if you require special delivery instructions. 99% of the time the couriers don't even read them or they do and they just don't care. Either way the food will be placed at the wrong spot and probably get stolen. The remaining 1% of the time the food is left at your door without even a knock from the courier unprotected from the elements. All for basically double the cost of just going to get it yourself.

Absolutely horrible customer service! The delivery drivers are stealing peoples orders and never delivering them! Of course your money is gone and no one interested in refunding you. A complete shit show! The whole corporation should be sued and shut down!

I wish I could give 0 stars. I left clear instructions to have my food handed to me but the delivery guy left my order outside my building and it was stolen. No refunds issued. Use door dash instead!!

Skip the Dishes has the absolute most inefficient drivers and the absolute most ineffective and dishonest customer service team I have ever encountered.

Two weeks ago, we were given an estimate of 26-36 minutes for delivery for our late lunch. BUT we were obviously then very surprised to see that the delivery time suddenly changed to 80+ minutes after the order was confirmed, and were made to wait more than an hour and a half for the order… all while I was being given AI/automated runaround responses by multiple “customer service/support team” reps, had the order switched to another driver without our permission or knowledge until after that action was taken which then further lengthened the wait time instead of improving it, was refused contact with management multiple times, offered a measly $5 credit for waiting 1.5hrs+ for a $77+ order which of course arrived with melted drinks and inedible, unsafe temperature food after such a long wait, requiring us to then order elsewhere without using Skip the Dishes and wait a further 30mins+ for our new order to be ready in order to finally eat a meal at that time, and was eventually promised - by a supposed “real person” support rep - (pre-and-post-issuance) that I would receive a full refund for the order back to my card, which would take 7-10 business days, as I expressed clearly that I did NOT want my refund in Skip credits as I would no longer be using Skip the Dishes ever again. 14 days later (today) I reach out to Support yet again because I have not received the refund as expected, only to be told it was actually issued via Skip credits and could be reversed back to my card now - which will take a further 7-10 business days to receive now.

Yet again had been being given the runaround, had to request MULTIPLE times to even be allowed to speak to someone from the management team - just to yet again be told that, even though I no longer wish to use the app - and have been out over $160 for that one meal instance that day - the only reparations they’re willing to make to try to retain our patronage is a piddly $10 in Skip credits- which won’t even pay for a single coffee from the Tim Hortons that is only 550 metres away from my house after taxes and fees… meaning their Support team still expects me to continue risking wasting our hard earned money on an expensive yet completely inefficient service and inedible food and drinks.

Customer service/support’s management team also repeatedly refused to provide any sort of contact information for anyone above the Support team, which I requested multiple times in the hopes that someone higher up would be able to assist more efficiently and would be able to address their Support issues for any customers who do still choose to use their services in the future.

Rating for the service, delivery times and support itself would be: -100/10, would NEVER recommend Skip the Dishes to anyone.

Skip just blatantly lies about when you will keep their membership benefits in an attempt to scam you out of money. How this scum company is allowed to keep operating is beyond me.

Terrible service. Order food waited for 30 mins call customer service no help after eating 90 mins I have drive and go get food

Been waiting 14 days for a refund thats not happening. They say check with your bank [which i did] TD bank says they have no record of transaction. Sites a fraud when it comes down to refunds. I deleted account.

I wish we could give 0 stars. Whatever you do, DON'T order groceries through them. They will pre authorize your card for 115% like many places do, but the difference is, they won't give you that extra 15% back. Even though, it says it will be returned in 7-10 business days, this is a lie. I placed two orders with them(I placed the 2nd order within the 7 - 10 business days so I wasn't aware they were stealing from customers yet) They stole almost 100$ worth of my money and refused to do anything when I reached out to them multiple times.

Horrible service and horrible people. They deliver the wrong food. They miss items. They choose to blame the restaurant rather than the drivers. Do not use. 0 out of 5 - Do not recommend.

They don’t even deserve 1 star, customer service is horrid and everyone who works there is completely incompetent. They overcharge on fees , falsely advertise wait times. I’m 99% sure Hellen Keller is who you talk to anytime you need support because they messed up your order or delivery again. I waited 45 mins for their support to cancel my order because they failed to pick up my order before the restaurant closed. Getting a refund was like pulling a rawhide out of a pit bulls mouth. Then when I asked for some additional credits because they wasted over an hour of my time, they just ended the support chat with no response. Whoever runs this horrible company deserves to bash their shin on a metal bed frame consistently for the next 20 years. Seriously save yourself the headache and don’t even download this app.

Shady company this is by far the best delivery app I've ever run into. They lure people in by showing them the voucher permits time to redeem the browser. They they try to basically scam people into thinking that they get the money off. But then at the end when you're trying to check out if they apply the voucher freeze do not order from the soybe to not order from this app

SEVERAL PROBLEMS:
-WANTED TO PICK UP BUT ALL SITES TAKE YOU TO DELIVERY AND IT TAKES A LOT TO GET TO PICK UP
-MADE ORDER THEN REALIZED THAT LOCATION WAS WRONG SO WENT BACK TO RESTAURANT LOCATION TO PUT ORDER TO CORRECT LOCATION. SKIP HAD ALREADY TAKEN ALL MY CREDITS TO PAY FOR FIRST ORDER EVEN THOUIGH I DID NOT RECIEVE A CONFIRMATION EMAIL FROM THE RESTAURANT THAT THEY HAD RECIEVED THE ORDER
-SKIP REFUSED TO PUT CREDITS BACK SO I NEVER GOT ANYTHING
- SPOKE WITH 6 DIFFERENT ADVISORS BUT KEPT GETTING CUT OFF
- THEY CANNOT TRACK MONEY OR CREDITS YOU USE- ONLY YOUR ORDERS SO ALTHOUGH THEY TOOK CREDITS OFF FOR AN ORDER, THAT ORDER WAS NEVER CONFIRMED BY THE RESTAURANT NOR WHEN I PHONED THEM DID THEY HAVE IT- BUT CREDITS ALL GONE
-DO NOT GIVE THIS AS A GIFT TO ANYONE- NOTHING BUT HEADACHES AND PROBLEMS PARTICULARLY IF YOU WANT TO PICK UP AND NOT GET IT DELIVERED
ELVA HAMMARSTRAND

I used to use skipped the dishes, but I was always unsatisfied with the delivery and the food being cold. I am a frequent visitor to local coffee shops like Tim’s i’m here many times a day which leads me into my issue. I’m gonna say at least 90% of the drivers that come in do not put your orders in skip the dishes bags today for example a guy came in and picked up an order from Skip the dishes he had a supermarket bag he picked up the order I watched and walked to his car tossed a bag on the floor and put the order on the seat now I know disorder had hot food as I was watching the lady prepare it as my order was being made. This happens constantly and it’s concerning how your orders are handled that was monitor the reasons why I stopped using skipped the dishes.