SkipTheDishes Reviews 

My daughter gave me $50 gift card on Mother’s Day . I have tried to use it at least 12 times Not working. I chatted with Help no help , with Help Advisers nothing resolved. Emailed numerous times still not resolved. I tried again today to order food still same issue. I am a first time user because my daughter gave me the gift card but honestly I am beyond disappointed and frustrated at Not being able to use the gift card and to date nothing has been resolved. Honestly I wish she did not give me the gift card. First time using Skip and it’s a nightmare.

I ordered pad Thai from Thai One On, it was inedible , very sour and tasted off as tested by two people . They offer 5 dollars back!! Unacceptable if food is really bad , I called restaurant too, but should be offered more of a refund I felt .

I'd give zero stars if I could. As of today while writing this, I immediately got an advisor which is good HOWEVER upon both requesting a refund and minor complaint about the delivery driver putting my food at the wrong house I've been completely ignored until an hour later then they proceeded to make me repeat that the door in the photo IS NOT MINE 5 times before they got the hint ontop of knowing that I described my contactless delivery instructions that has the info needed to understand "oh the back door has a bbq on the deck" instead its like "lol nah, no bbq? this must be the place". If they delivered it to the front of the house, that's fine, annoying but fine but NOPE

They won't even care to look at this.
Here's a $5 dollar refund on you meal...
Thanks Skip!!!!!
I just paid $14 for fries.
...."just reorder your missing item"
And pay service, delivery and tip?
No thanks
Garbage customer support.
Take my credits and shove it

If I could give 0 stars I would. Twice they charged my card and said a restaurant accepted my order and the order never went through. Customer service 100% useless. .NEVER using them again

Horrible customer service. Charged me for 2 seperate orders, both delivered to the wrong address, refused to refund or deal with the situation.

Placed an order for a sandwich through the app. The app defaulted to the wrong address to start and wouldn't let me change it after the order had gone through. I messaged the driver with my correct address but instead the driver goes to the original incorrect address. He then refuses to bring me my food, and leaves it with a random person at some hotel. Never received my food, so I placed a refund request to Skip offering to show them the message history between myself and the incredibly rude driver, which they never looked at. Skip immediately rejected my claim, kept my money, and didn't deliver any food to me.

This is the worst experience I've ever had. They have gone from being a trusted service provider to an outright scam with no care or consideration for their customers.

Is it possible to give zero stars? The new scam they started is partnering with Loblaws. You select the groceries listed and multiple items are out of stock after the fact. There is no option to cancel the order once it is placed. The majority of out of stock items offered substitutions that were grossly more expensive. I immediately cancelled skip+ membership, and customer service was an absolute nightmare to deal with to delete my account. Atrocious customer service. Zero management available when things go south. I can't wait to see them go out of business.

Very stupid company
Just save some dollars no 24/7 phone call sport every time when you call just say send email
And wait 24 hours to reply
All business owners I request to you bycot skip

I order from skip like an idiot honestly. The food arrives half the time. Not even an exaggeration. Teach your drivers how to read and drive! If, my order arrives they part in the middle of the road or facing on coming traffic. They don’t care! It’s brutal people! Don’t use this service! It’s expensive and completely unreliable. They are hired to pick some thing up and drop something off and they can’t do that! This company is unsuccessful and yet still in business. Improve!!!!

I received the wrong order with missing items and they refused to refund my order, and didn't even refund everything that I ordered! Terrible experience with customer service - they tried to brush me off the entire conversation. This feels like theft.

I was truly hoping for a bit of a better experience with skip since leaving Uber but, it's been the same. On an ongoing basis, whether 6am or 8pm, ive had to wait 3 hours for orders, falling sleeping waiting, or watching drivers accept & immediately canceling as they don't like the travel, when it's their job. skip the dishes is so incredibly unstaffed, and everyone is paying for it. If you hope you can shop with skip, don't get excited!! Barely any choices, the same places, nothing more & prices are so high that I KNOW OF STORE OWNERS WHO LEFT SKIP DUE TO PRICES & DELIVER ON THEIR OWN!

Skip is horrible. Delete this App immediately. I waited 3 hours for a sushi order. Whether it’s the restaurant or courier matching issue, I am the customer and Skip is who I am paying. Their “online support” which is an AI offered me $5 on a $150 order then thanked me and left the chat. If I could give zero stars I would

Took my money and I Never received an order, was told wait a bit and they will look into it. Talked to them again after waiting over a week and was told nothing can be done as it’s been too long. Not one person to actually talk to. The agents are useless. No one will put me through to a manager or Superviser.

Driver drove around my neighborhood forever then texted me saying he couldn’t contact me so he left it on the corner. It was a lie. He didn’t call or message. He kept the order too otherwise he would have posted a photo.

They never deliver your food properly and you are never refunded. I complained twice in a few months for not receiving my whole order and they ghosted me and told me my account would no longer be active.

The worst service ever and the worst app out there for people wanting to get independent work. I have scheduled and tried to book several hours during the week and I’m not getting anything and I’m not able to add any delivery zones. The Support team is absolutely useless. And I’ve actually deactivated my customer account for Skip the dishes as well and I know a lot of people and they’ve done the same because they’ve experienced horrible service from Skip the dishes and they have my story about trying to become a delivery person. I cannot believe that they charge $20 for a background check and they even have no shifts available. They’re oversaturated with drivers already and they took my application anyway luckily I have another gig on the site but it is absolutely a joke do not use Skip the dishes they are just as bad as DoorDash if not worse. DO NOT use to skip the dishes and boycott this company.

Charging for Missing Items + Freezing Customer Funds = Unacceptable

SkipTheDishes has turned into one of the worst customer experiences I’ve dealt with.

This isn’t a one-off mistake—it’s a pattern.

Items are missing from orders, but you’re still charged in full. Then you’re pushed into a chat box on their site “support” system that is clearly just bots looping scripted responses. You’re told a refund will be issued—but instead you get credits (if anything), while your actual money is left tied up.

In my case, the refund reversal got stuck, effectively freezing my funds and impacting my card. So not only are you charged for items you never received—you can’t even access your own money properly afterward because of their double charging scam

I asked over 30 times for a manager or supervisor contact info —NOT ONCE was it acknowledged or provided. Every request was ignored or deflected. There is no escalation, no accountability, and no real customer service.

And when you call this out? The chat gets ended.

At this point, this goes beyond bad service.

Skip the dishes is a scam operation.

Avoid at all costs—this is exactly what it looks like when another large global giant platform taking advantage of Canadian customers and provides no accountability when things go wrong.

Following up with the Prime Minister. He doesn’t like scammers.

🏢 Ownership of SkipTheDishes

* Founded in: 🇨🇦 Canada (Saskatoon)
* Current owner: Just Eat Takeaway.com (Netherlands-based)
* Parent company (since 2025): Prosus (Netherlands/South Africa)

* Now controlled by a European multinational
* Backed by a global investment giant

Do you guys want me to call 911 and file a thief complaint so you can finally refund my missing coffee?

All of this because the Restaurant didn't bring us the Coffee we ordered.

Now imagine if more was missing how much more hell we would have to go through. Ridiculous how you treat your repetitive customers. Especially those who only ask for a refund when something is truly wrong.

You're all pretty much useless at this point. Just wasting our time and creating more stress, then want us to pay for their mistakes. Crazy all around. We're not the villains, you guys are making us act like ones because you're treating us like we've done something wrong.

I don't blame some people who do chargebacks anymore.
I will make sure to file complaints.

If a restaurant makes mistakes 10x you will blame the customer for asking a refund 10x? Cmon that's the most silly thing I've read in a while.

We have waited more than 48 hours. Just seems you want us to forget about it.

I wasn't the one that i ordered through skip but I was left the delivery at my door and he must've bolted as I answered within seconds of the doorbell...it ŵas order from tim hortons on leslie street...there was jo address on reciept(I have made review yo tims) but I did call and there was no way to get ahold of driver for address...I just really wanted to give it to my disappointed neighbor