Skullcandy (CA) Reviews 

Incredibly helpful and guided me through making a warranty claim when I had been having issues with it. Jensel is incredibly helpful and patient and an excellent customer service agent!

It has been a month and I haven’t received my refund. They take forever to reply back. I have received the receipt of the refund but I still haven’t received the money in my account. Seriously, this is very frustrating. If I could give 0 stars I would.
This is the worst customer service I have ever experienced. I always got a run around when I tried calling Skullcandy support.

Hanna was so nice and helped me with the warranty claim process

I reached out for costumer service, they answered fast and they gave a quick solution to my problem! I'm very happy with my purchase amd the headphones are amazing

I was working with Jensel who was incredibly helpful for what I was looking for. I love Skullcandy products and would choose them over any other brand. He went above and beyond for me and I truly appreciate that. I am forever a Skullcandy fan and will continue to recommend them to all of my family and friends. Not only is their product great, but their customer service team is fantastic to work with who will go the extra mile for you.

Had to return an item, which was easy to do...emailed to check if they received it and got a response quickly...they also emailed me to let me know that the item was received and my refund was processed

Amazing service. Willing to help and resolve the issue you are having. Can’t wait to try

Great customer service. Jensel was very helpful which resulted in a better than expected outcome for me. Thanks Jensel

My concern was addressed with an open mind and a satisfactory conclusion was reached.

Great customer service. Very fast replies from Jensel A. Skullcandy takes care of you. They are willing to bend their own rules to give you customer satisfaction. Great products at affordable prices.

Thanks!

Gerry.

Your customer service rep Eugene C
was absolutely outstanding

I am already a loyal customer to the skullcandy brand and the CARE I received from this rep was really outstanding and obviously your company has policies set out to take care of your customers that she was able to implement
Thank you so much for being an honest company who takes care of their customers

I spoke with Rose about one of the coupon codes for RUTW from Tim Hortons not working.. she was amazing! Thank you so much Rose!! 🫶🏻

I spoke with Rose C about one of the coupons not working. She helped me within 24 hours!!! great service!
Finally ordered my headset!! Happy Happy!!

Their customer service was really good and they were able to help with my issue in like 20 mins. She was very nice and cooperating. Can't wait to receive my headphones!

Very convenient and helpful. Found a nice way to solve my issue.
Very nice and polite.

I spoke with Jensel who went above and beyond in making sure my concerns were addressed with issues I was having with my headphones. I appreciate how courteous and quick Jensel was to respond. The customer service was amazing! Thanks Skullcandy.

Wonderful service! We need more companies like Skullcandy to care for there customer

I really appreciate the customer service. I love you guys and god bless you ❤️

Customer service has gone over and beyond to assist me. Great service. The only shortcoming is I have to pay for returning postage. Other warranty services cover that.

I would like to give 4.5 stars. The refund policy is good, but you have to pay for the return and they don't refund it. Otherwise, it's 5 stars. And Thanks, Andrie.

So i bought this headset.
And it is missing a part from when i opened it. So i asked if they could sent me the missing part, but no.
They want me to pay around 22 - 25 euro to sent the whole thing back just so i can get that missing part. I can't really see, why i have to pay and cover the shipping when it is clearly their mistake.
And not to mention how the customer service lied. They first told me it would only cost a few euros to sent it back, which is a lie. Then they told me it would only take a few days for them to get it and sent it back, which also is a lie. It will take 5 days for them to get it and 5 days for me to get it returned so 10 business days in total as minimum. So i will have not headset for the holidays, if i return it. The whole thing just feel like a scam. 0/5 stars.