Sküma Water Reviews 

Exceptional Customer Care & Outstanding Support from Sküma!

I’ve been using the Sküma water system and absolutely love the quality of the filtered water. Recently, when the mineral dispenser stopped functioning on my original unit, I reached out to their support team for advice.

Mauve from customer service went above and beyond! She immediately arranged an upgrade to their latest Sküma MY™ Station and allowed us to keep using our current unit until the replacement arrives so we wouldn't be without filtered water.

It is rare to see a company stand behind their product with such generosity, quick communication, and care for their customers. Truly world-class service—thank you, Mauve and the Sküma team!

Love it!
Arrived very quickly.
I am a 61 year old woman who is not confident at setting things like this up but with the video it was easy!
Great tasing water and had retired my kettle and dug out the old carbonator. My water intake gone up dramatically.

The best and cost effective

I have been using Skuma for 3 years and it’s honestly made such a difference in my water drinking habits. I can’t go back to the filter I was using before!

I recently had an issue with my water filter and I contacted Skuma through their WhatsApp and had a very quick response. What followed was some of the best customer service that I’ve received from small start up company. It was outstanding as they have gone over and above their obligations as my machine is a few years old, but they still decided to help me. The gentleman that helped me was Rohit and I can’t speak highly enough about him. The way he handled my problem, the speed, the efficiency and the amazing customer service that he provided was genuinely some of the best I’ve received in many years.

Received my Skuma water filter 3 days ago. I absolutely love it! I thoroughly recommend it and do to anyone who will listen. We also bought all the minerals and I feel great for drinking it! I received 2 glass bottles as well which I love as I am trying to get rid of plastic. The set up is a little bit of a faff but be patient it’s well worth it!

Excellent customer service. Real quality product and really enjoying the taste of the water and has increased my consumption.

We absolutely LOVE our Skuma water filter! It is compact and easy to use and it makes it easy to make the best, healthy choice in hydration.

I am so pleased with our purchase ❤️

I've had my machine for over 2 years & have experienced a couple of issues. Both have been courteously dealt with to my satisfaction! Prompt & friendly service. Can't fault them!

After doing a lot of research of what water filter to purchase I came across Skuma water…my husband asked me what presents I wanted for my birthday and of course said I wanted the Skuma! I had lots of questions to ask in regards to this product and emailed their support team, great and fast response from Ashwin very helpful and supportive they was towards my questions and made me feel confident of buying their product! Thank you for providing me with all the answers to my questions Ashwin and I made me feel at ease now I can drink clean water!

After 1.5 years of using the product I can say it's great when things don't go wrong.

When things do go wrong the customer service is really inefficient. They would require videos and pictures as if it's your first day of using it.
After that part is over with they would not pick up the machine, you have to send it off to them.

If that happens once, fine, but after doing this process twice and at the time of writing the review - third time. I'm just tired.

They told me to have a chat with the CEO to resolve the issue but I refused to have the conversation as it adds an extra layer of complexity. I just want my refund and be on my way.

Please read other 1 star reviews as I'm not alone on this..

Bottom line: It's a good filter and the water tastes great! But it wasn't a great start - first off you need a smart phone to use a QR code to get set up, which was a learning curve for me. The YouTube video link was in French but you can look up an English version online. The video did not demonstrate everything, just kind of points and explains. And it skipped over the bit about adding the minerals!?! But you can work it out. My mineral light stays red first thing in the morning but it turns blue once it gets going (usually?). I plucked up the courage to see if the 4L water tank lifts out, like the waste tank does, (and it does!) but it's too tall to fit under my kitchen tap. I've been as negative as I can but honestly I love it!

Had the machine for 2 years ! Had one fault they replaced it instantly ! Me and my kids absolutely love this water machine. All my friends love the water ! I will be buying one for my gym as soon as ! Really really great machine.

These people are liars and thieves. They have stolen almost £400 of my money and have still not refunded me months later after sending back the broken machine I bought. Honestly avoid this company at all costs.

2 years of using the Skuma water filter and everything is fine by now. I had a small issue with the mineral sachets getting moisture inside, which I hope it would be fixed in the near future. Ashwin(the support team) sort it out fast by shipping the replacement for the affected 2 sachets that I had issues with. Thank you.

Only had my Skuma a couple of days so far but first impressions are impressive, straight out the box the unit looks far better than the other filters i've used and the quality of the water appears to be amazing. I'm going to enjoy using this machine.

The customer service is always fast, the device is obviously the best on the market and the fact it adds minerals is a no brainier to buy.

I really believe in this product I have even ordered a second one for my other house

Been using it for over a year and cannot go back to tap water, tap water tastes like chlorine now.

I've had my Skuma for over a year now and it's the one thing I couldn't live without .. clean water at the tip of your finger 👌