Sky Protect Device Insurance Reviews 

So i have sky protect for my dish, no complaints there, i had two other devise added, one was a tv, it broke down, the choice for a replacement was not the same make but a piece of junk made mu hisense dreadful picture, i had to buy a new tv, my advice dont insure anything other than you dish and box, they dont do like fir like, just cheap replacements.

Absolute garbage, took out device insurance and spent a week back and forth with emails, jumping through hoops day after day, don't use this company, they do not follow through with their promise of insurance cover.

Please take my review as ZERO stars.
Phone was sent off to be repaired they rooted the phone and ransacked it for parts , they then installed the wrong firmware and sent it back. It had gone in for a cracked screen that yes they fixed but not with the correct part , the camera is now faulty as are the mic , speakers ( both) and the screen is unresponsive and actually locks the phone when recieving an incoming call, the dialler screen is not the correct one and they use SBE in Ashford Kent who are NOT authorised to repair Google phones and this means I'm left without warranty on my phone. Sky Protect only remedy is to send it back to the same unauthorised repair centre, I refuse to do that and I'll update this review when I can as it's now in the hands of the financial services ombudsman.

Do not touch these with a barge pole. Tried getting my TV repaired since 16th August - Booking system down etc. Managed to eventually get a repair booked for 6th September after giving full details of the intermittent fault with screen and supplying videos etc. Engineer arrived - wrong parts - I sent Equinox even a screenshot from my Television of Model and Serial Number - parts still wrong. Arranged with Engineer for the TV to be picked up and taken away for repair. Three days later received an email for Equinox stating that they DO NOT REPAIR INTERMITTENT FAULTS! Contacted D&G who stated this is not correct and will investigate with Equinox and arrange repair - THEY NEVER CONTACTED ME AGAIN. Contacted D&G again and requested to speak with Supervisor - all in a meeting and will contact me later that day - STILL CONTACT. So over a month later, still no progress with the Television Repair - diabolical service - time to contact ombudsman

Stay well away this company has the worst customer services in uk need to stop operating seriously disgusting, like speaking to a child who's brain is not fully formed

Terrible service received , day 4 i am still waiting for a repair , requested replacement due to the time , and yet the agents continue to repeatedly book repairs these keep getting cancelled i have to wait for a whole new claim to be accepted for them to do the same thing , i am on my 4th attempt and 8th call attempt and all i required was the replacement service , do not recommend

Unable to contact on the phone, I 100% will not renew with them. Avoid!!!!

My mum lost her phones she contacted sky protect and it took nearly 4 hours and 4 calls for her 2 be able 2 log a claim
Calls cut off advisors promising to call back and didn't. My mum suffers with her health and it is noted on her account her conditions but she managed to make 10 calls and speak to 11 advisors some calls lasting 1 hour in a space of 24 hours and not 1 advisor at sky protect seen this as a red flag of her mental state. But continued to keep her on the phone for long periods of time giving false information. As you've might have guessed I'm now dealing with my mum at high stress breaking point. I'm not saying the staff should b trained in mental health but I work in a call centre and we are trained to recognise patterns and always check notes etc for any additional info. Maybe get them through to a dedicated team but no they continued to keep my mum on the calls for long periods then often terminating the call which resulted in her calling back. It's now day 3 and they have only just emailed for proof of usage and purchase 3 days lol people are without phones and your taking 3 days to email for extra info. I will be looking at where my mum stands legaly with how some1 with a disability was treated by sky protect and made to feel. My advice use your phone provider for your insurance they have all the info they need and won't take 3 days to request what they can allready c. I went out 2day and bought my mum a new phone to lift her spirts up. Cannot be bothered waiting on sky protect.

Sky domestic and general staff is very bad service
They can't help the customer properly and doesn't give any proper response
To clear our problem we need to make a call continuously to solve
any how they don't clear our problem
And I did the call for more than 10 times

Got a rca tablet that won't charge, been sent away twice, still issue not resolved, they refuse to replace it until engineer writes it off, so I've got to keep sending it bck to ,& fro, while organising someone to be hme when royal mail comes & give you 20 minutes notice,that there coming, this policy is not fit for purpose, the complaints team weren't bothered at all just keep sending it bck was thier answer, will cancell policy asap.

What a complete waste of time. I have sky broadband so you’d expect everything to work seamlessly. Not a chance. The most difficult part is set up of the indoor camera and I thought sod it im not bothered about an indoor camera anyway but the rest of the equipment won’t work unless the indoor camera is set up first.
No matter how hard I tried and it was over 3 hours it just would not connect to Sky broadband. Reading reviews it also appears this is a common issue so I don’t understand why Sky don’t sort it out. Packed everything away and thrown it in bin. No wonder it was free.

Honestly people please save your money and go with a different company and conpant is better than this one.
After having to claim for my mobile and paying the excess I was sent a faulty phone.. I've rang three times to arrange collection of the faulty phone and just keep being given a date which no one arrives on

After posting this review my issue was sorted out.

*** Avoid it all costs**

I’ve been a customer with D&G for sometime now and they are fantastic. So when I got sky stream an sky representative of Domestic & General Contact me and said that they could do all my entertainment devices for the same price of my TVs that I’ve got with Domestic & General. First three months for free, and then I’d have to pay which I have not got a problem with. My iPad Pro decided to give up the ghost so I contacted them via sky protect insurance which said that they have put it straight through to the claims department. An Emailed was sent to me asking for proof of Purchase. I replied saying that it was a gift from my Late father and I didn’t have one. But I did give them a screenshot of all my devices via the Apple account showing them that the iPad is under my account. I received a reply stating that my claim wouldn’t proceeded. When I took out the policy at any point did they mention that I would need proof of purchase for any of my items. I have some items are over four years old and haven’t kept the receipts. This policy isn’t worth the paper that it’s written on, but they will take £14 out of your account each month.

Please avoid all costs sky protect insurance it’s not worth the paper that it’s written on and if you do decide to take it out make sure that you’ve got all your receipts.

Made a complaint to there dept who filed it a source.

Not a good experience at all avoid them all together

when I took out this insurance I was informed that an employee would attend on the same day if sky was not working and reported early in the day- if not it would be the next day. I have this morning,Wednesday1st May, asked for a technician as my tv not working- someone will call on Friday. When I stated that I was expecting someone to call today the response was 'we are busy'

Sky protect is A device that keeps you safe the equipment is very professional. Don’t let other reviews put you off . These person do not appreciate that you get protected from sky. Sky have built the respect with offers and keeping people safe. Keep up helping customers. To keep there homes safe.

Brilliant service!!!
Im not very good on my legs, tripped over my laptop, straight into the TV smashing both. One phone call and my laptop was picked up by courier the next day, repaired and returned within a week. TV Engineer came out 2 days after calling, sent his report…unable to fix, received an email 2 days later with a list of new TV’s to choose from, DELIVERED THE NEXT DAY!! Sky Device protect I couldn’t recommend highly enough!

I had a phone mobile phone insured with Sky Protect I call today because I needed it fixed because the screen is broken it doesn't work and won't come on I spoke to a person from the customer service department in the sky Protect department and she ask me what are the last four digits of the IMEI number which they already have in their system under my address and my name I told her I did not know it because the phone doesn't come on anymore she said contact the phone company I said it's pairs you go I bought the phone and it's open SIM I can put whatever SIM I like who should I call I said I can't call a phone company for IMEI number to my phone because I'm not with any specific company and the phone no longer has a SIM in there so she said let her go and speak to her supervisor or a colleague she came back and then said sorry she can't put a claim in for me because I need to give them the last four digits of my IMEI number I said I don't have the box because she asks me do you have the box it's on there I said I won't even know where to find it and I'm not even sure if I still have it talk about trying to search down the whole house just for her all day long which I cannot manage to do physically she then came back and said well they won't be able to take the claim because I need to give them the last full digits of that so what I want to know is this when they were selling me the plan they didn't tell me this I'd have to give them the last poor digits of the IMEI number to my phone that they already got on the system which is a total waste of time because I shouldn't have to remember it if they already have it and giving them those four digits of that phone won't prove it's me calling so if I'm calling and reporting that needs to be fixed under my details that should be good enough she then told me they will not be able to fix my phone even though I'm playing insurance and happen for some time on the phone and less I give them that four digits so now I'm stuck because I'm paying for it and have been paying for it they didn't tell me this information when they gave me or sold me the plan and told me it's in the small print that's irrelevant if you're selling a product they must be open and precise about what you're selling me so I said you have missiled me a insurance policy without letting me know this information because anybody could break their phone and also no longer have the packaging most people throw in the bin so she left me then said well there's nothing more she can do so now they want me to sit down and pay for this product that I cannot ensure no matter what I do because I need to give the last four digits of an IMEI number but I don't have access to what's up a lover so I'm going to now go and cancel all of the products I have with these people and I have a few probably six and I'm going to cancel every single one of them they've discussed in and I will never ensure anything else again with them they used to badge in my phone to force me to put more and more and more items they're only about money this is not legal for them to take my money for a plan they'd missed sold me and then tell me you can't make a claim because we need fourths of the IMEI number which they well and truly have on their system what a con be very careful if you go to take out insurance with Sky Protect on technology or tech be very careful and make sure that they tell you precisely how you can make a claim and what would be an obstacle that would cause you not to be able to make a claim on a damaged item or product they are very disgusting and I'm appalled and can't believe that I spent all this time paying for my plan and now I can't claim and make good on it I will never ever ensure anything with them and I'm about to pull the plug on all of their products and I will never recommend them to anyone there are others out there I don't care how big and great they seem or how many claims other people have had on them they'd be one day you're being the same position as me and then they tell you that nonsense but I intend to go further with my case outside of them I will get Justice there's no way they're going to take all that money that I've been paying all these months probably well over a year and Terminator tell me just because of one problem issue of without being able to provide the information of the four last digits they're not going to process any claim what are they for real con job and I'm highly disappointed in them

Cameras are a waste of space as the lag on them is ridiculous by the time it warns you someone is by the front door they are long gone, the indoor camera is just as bad for lag, I kicked the doorbell into touch and bought a ring doorbell as at least that works as should.

Equipment is near useless. Lucky if you get a week out of a doorbell charge. Doorbell either doesn't activate the chime or it goes off 5 mins later. Doorbell video takes an age to load after bells rung or motions detected, who's ever at the doors usually left by the time it loads.
Contact sensors more than a few feet away from the indoor camera don't connect. More faulty equipment than not.

Really wouldn't bother, clearly spend more on advertising the product than on the equipment.