My experience of reveiwing my EV car insurance this year was a bit mixed. My previous insurer (Aviva Zero) declined to even quote, saying my type of policy would no longer in line with their expecte... Toon meer
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Buying car insurance is never an uncomplicated task, but this was fairly straightforward. One area I found less than ideal was making a minor adjustment after reading the documentation. A date was s... Toon meer
I moved to the AA after doing a comparison on Compare the market. It wasn't the cheapest but I suppose I trust the brand. The process was simpler than I remember although it was important to check th... Toon meer
All done online very easy to navigate and set up my account and print my documents. The price was good too I saved around £120 per year, better than last years quote! Great service by The AA Insurance... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contactgegevens
Verenigd Koninkrijk
- theaa.com/insurance
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Great cover for the price.
Great cover for the price.
It would be even better if you then offered a discount on other insuance like motoring.
Very good experience with no jargon.and…
Very good experience with no jargon.and everything easy to follow.
The operator was clear explained…
The operator was clear explained everything I needed without me asking
The lady I spoke to was extremely…
The lady I spoke to was extremely helpful as I am not really tech minded and she steered me through the process.
confused.com.
confused.com.
I chose AA insurance mainly for it's reputation, against slightly lower quotes. I have been a gold star AA member for many years. I particularly like the fact that I can speak to someone should I need to
My only criticism with Confused is that it offers rewards, including £20 e gift cards. To date I have not been able to choose mine
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Quick easy & straight forward
Quick, easy & straight forward. No hassle. Less than my renewal quote

Antwoord van The AA Insurance
Very difficult to contact re policy…
Very difficult to contact re policy changes. I spent about half an hour trying to get through by phone in an attempt to add another driver, before giving up. I then tried the chatbot, put in much detail, was connected to a (possible) human being and then disconnected. The same thing then happened again. Another wasted half an hour. Finally managed on the phone. I should be reluctant to purchase their insurance again, when a more helpful and prompt system would have saved much time and frustration. They would also have charged £25.00 to make a change on line.

Antwoord van The AA Insurance
All done online very easy to navigate…
All done online very easy to navigate and set up my account and print my documents. The price was good too I saved around £120 per year, better than last years quote! Great service by The AA Insurance and Money Supermarket, thank you for all your help!
I can only talk about the buying…
I can only talk about the buying experience as I am a new customer. I found the buying process very straight forwards and quick, so far so good.
It was so easy to get insurance with you
Your staff were extremely helpful
Your staff were extremely helpful, and assisted me with my request to renew my insurance. Thank you so much

Antwoord van The AA Insurance
Cover . It was very easy getting my insurance…
It was very easy getting my insurance application done on line . I was with another insurance company for around 20 years and decided to change as it was very expensive and so glad your quote was half the price of theirs with more benefits.
Easy access to actually see all details…
Easy access to actually see all details about the insurance policy I was looking at and simple to purchase and then have access to all the relevant documents.
It was so easy thank you I am a…
It was so easy thank you I am a pensioner it was straight forward thank you
Easy to follow set up instructions
Easy to follow set up instructions. Clear, concise breakdown and explanation of cover. Efficient and easy to follow sharing of documents.
5 Star experience
Very easy experience to gain 5 star Platinum home insurance from a 5 star de facto rated provider. Excellent cover and an excellent price!

Antwoord van The AA Insurance
Steven call handler very polite helpful…
Steven call handler very polite helpful and went through policy details
Quote changed to a higher premium after…
Quote changed to a higher premium after I had saved it!… talking about literally two days after I saved it!…yes the cot went up!
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