Purchased via a comparison site, but not all data came across as it should. A quick call to AA customer services quickly sorted out the issue without any problems. Staff were very helpful and friendl... Toon meer
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Lees wat reviewers zeggen
Needed to renew the house insurance following the previous company we used not covering insurance any more. Went to compare site, A A showed a good price and as already A A members went into more deta... Toon meer
Setting up my car insurance with AA was incredibly quick and straightforward. The whole process was completed in just a few minutes, and every step was clear and easy to follow. They’ve made it so sim... Toon meer
We were doing fine until you asked the trendy question asking us to rate our experience. So many people do it nowadays and it's really a bit too much. We would soon tell you if something was wrong wit... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contactgegevens
Verenigd Koninkrijk
- theaa.com/insurance
4,6
Uitstekend
45K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to book
14 juli 2026
Went through Money Supermarket and for…
Went through Money Supermarket and for what I want yours was best.
13 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Insurance from a well known established organisation
Easy to use website giving plenty of options to choose from when purchasing car insurance.
15 juli 2026
Antwoord van The AA Insurance
We're delighted that it was straight forward to get cover, Barry 💛🚗.
renewal
Needed to renew the house insurance following the previous company we used not covering insurance any more. Went to compare site, A A showed a good price and as already A A members went into more details. As I had a few questions, phoned, and had a very helpful gentleman who answered all my queries clearly and quickly. Decided to proceed which he did for me so I did not have to go online again.
9 juli 2026
Initially it is price and reputation…
Initially it is price and reputation that draws the eye.
It was less money for more features.
15 juli 2026
AA home insurance
When I rang them the person I spoke to was very helpful, they explained everything clearly and answered my Questions. We are happy with the insurance we have with them already, that is one of the reasons we decided to choose the AA again.
13 juli 2026
l went through price comparison website…
l went through price comparison website l found the process easy to follow and on being directed to the AA website again the step by step process easy to follow.
15 juli 2026
Great cover without sneaky exclusions…
Great cover without sneaky exclusions at a competetive pruce. Responsive website.
15 juli 2026
Great to actually be able to speak with…
Great to actually be able to speak with a person easily.
15 juli 2026
Antwoord van The AA Insurance
Thanks for choosing us 💛.
Everything went through so easy
Everything went through so easy. What I didn't like was that you kept sending me emails (before and after I got the Insurance)to say that you had an offer for £600 yet I got the insurance with the AA through Comparethe market for £275.
15 juli 2026
does what it says on the tin
Started with AA breakdown service 34 years ago,very happy having them taking care of me.Moved on to having car insurance a few years ago with them and also felt they were working for me keeping car running costs down,Just taken house insurance ,very competitive price and happy to have them as my go to for all purposes.
15 juli 2026
Easy to obtain a quote and insurance
Easy to obtain a quote, clear options, and a decent price for more than my old company offered. Highly recommended thank you.
15 juli 2026
let me down with my car insurance
Have had many car insurances with this company in the past and didn't have any problem with payments or websites. I don't have any experience wiht them how the claims works in terms of customer service luckily never needed.
I bought a new car insurance yesterday, saw the 1st instalment transaction gone through and had the welcome pack. Gave monthly pay bank details. Today around lunch time I had a email from them asking for the full amount tobe paid by 22nd July which it was surprising. I contacted them on the phone and spoke 4 different people as they pass onto each other without any outcome. They told me that due to their system error my car insurance payment didn't go thorough yesterday but I've got the evidence that they charged my account twice with different amounts. To make it correct they've cancelled my policy and told me that they will give me a new one starting from today and will match the price of yesterday one I bought. They are suppose to call me with the update later in the evening before 5pm but I didn't hear from them so far which is over 8pm. This person called 'Guy' was waiting to hear from other department with the price match authorisation and was going to give me a call but didn't and I am without car insurance tonight because of AAs mess up. I am so disappointed and angry the way they handled my insurance. I will never insure with them again with my house or cars. HS and SCK
15 juli 2026
Review zonder uitnodiging
Antwoord van The AA Insurance
Hi, we're sorry to hear about your experience. If you've not already spoken to our Customer Service team, please send a copy of this review, your reg and contact number to TheAA.ReviewTeam@TheAA.com so we can help.
Easy to understand and efficient
Easy to understand and efficient. Answered my questions and I was put at ease.
15 juli 2026
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