SkyscannerReviews 

Antwoord van Skyscanner

30 dec 2025

Hello Naa'ilah

Thanks for your review and we're sorry to hear about this experience with your E-Ticket.

I want to note for some context that Skyscanner is a travel search engine that helps you find the best travel options. Once you have found what you're looking for, you are always redirected to your chosen airline or travel agent's website where you make your booking directly. As a result of this, Skyscanner has no access or control over your booking and your travel provider will be best placed to assist you.

To support you the best that we can, I have contacted you directly and we will review this experience with your booking provider, FlightNetwork. I'll ask them to investigate why you didn't receive your e-ticket and to address this experience.

Thanks once more for your review and please keep an eye out for my email.

Best regards,

Robert

Antwoord van Skyscanner

21 dec 2025

Hi Umair,

My name is Vicky, and I'm part of Skyscanner's Traveller Support team. I'm sorry to hear about your experience. 

Your review was posted on Skyscanner's Trustpilot page: we're a travel comparison website and a separate company from FlightNetwork.

If you searched for your tickets on Skyscanner and would like help contacting FlightNetwork, please get in touch with us via this form: https://help.skyscanner.net/hc/en-gb/requests/new. One of our team will then get back to you.

Otherwise, we’d recommend sharing your feedback directly with FlightNetwork so they can assist you further.

I hope this helps.

Best regards,

Vicky

Antwoord van Skyscanner

18 dec 2025

Hi Ahmed, 

Thank you for taking the time to share your review. We’re sorry to hear that you’re having trouble with your booking.

As a travel search website, Skyscanner helps you find the best travel options. Once you have found what you're looking for, you are redirected to the airline or travel agent's site, where you make your booking directly. Since bookings aren’t made with us, we’re unable to access or manage them. We trust our travel partners to provide reliable support on their platforms, so it’s disappointing to hear this wasn’t the case for you.

We’ll be following up with you by email shortly to gather a bit more information so we can look into this further. Thank you again for bringing this to our attention.

Kind regards, 

Lisette

Antwoord van Skyscanner

3 dec 2025

Hello, 

Thank you for your review and sharing your feedback. 

Skyscanner is designed to help you find the best travel options by comparing prices from airlines and travel agents. We aim to provide people with the largest possible coverage of flights and the widest choice of travel providers. However, we don't control or set prices, we just display them on behalf of the travel providers. 

Your feedback regarding the ability to mix and match flights have been shared with our development team for consideration. 

As for the flexible calendar, on the website, you can search by clicking on the date field, as per this screenshot: https://prnt.sc/-LTxXaIvBlm1

Kindest regards

Raquel | Skyscanner

Antwoord van Skyscanner

30 nov 2025

مرحبًا Awa,

نشكركم جزيل الشكر على تخصيص الوقت لمشاركة ملاحظاتكم الصادقة، ونحن نأسف حقًا لسماع أن تذكرتكم قد تم إلغاؤها.

لإعطائكم بعض السياق، Skyscanner هو محرك بحث لخدمات السفر. بمجرد العثور على ما تبحث عنه على منصتنا، سيتم إعادة توجيهك إلى موقع مزوّد سفرالذي اخترته. وبناءً على ذلك، فإننا لا نتولى أو نتعامل مع الحجوزات بأنفسنا.

ومع ذلك، نحن هنا دائمًا لدعمكم عندما لا تسير الأمور على ما يرام، حيث نتوقع من شركائنا تقديم أفضل جودة خدمة. إذا كنتم ترغبون في أن نتحقق من هذا الأمر لكم، فسنكون سعداء للقيام بذلك.

يمكنكم التواصل ومشاركة التفاصيل ذات الصلة مع فريق الدعم عبر نموذج التواصل هذا: https://help.skyscanner.net/hc/ar/requests/new. بمجرد تلقي ردكم، سيتواصل معكم أحد أعضاء فريقنا.

إذا كان هذا يساعد في توضيح دور Skyscanner، فسنكون ممتنين جداً إذا تمكنتم من تحديث مراجعتكم لتعكس تجربتكم مع Skyscanner.

مع أطيب التحيات،

Vicky