Placed a custom order a month ago, never received proofs to approve the printing. Everyday, the respond with a different excuse and a different day. Still nothing. They don’t deliver like the used to... Toon meer
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Lees wat reviewers zeggen
Shit service, cant trust him completely do no buy anything from here please you will get ripped off and regret it. im not the only one saying these things plenty of others have left rubbish reviews he... Toon meer
Ordered from slapsta great service and communication from there team. My order arrived well packed and undamaged. Would definitely order from these guys again Ash 👍
Avoid. I used this company years ago and they were good, but that's not the company they are now. We placed a custom order worth £2,500 over 10 weeks ago and still haven't received it. Every time we c... Toon meer
2,1
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104 reviews
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Heeft 26% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Stole my money
They were reliable until i paid $2500 for a Bitcoin order and they ghosted me and didn't deliver stay away from this company big headache
2 oktober 2024
Review zonder uitnodiging
Antwoord van Slapsta
Hi, we’re sorry to read this and we take feedback like this very seriously. We are concerned by what you’ve described, and also somewhat confused, as we would want to fully investigate any claim of non-delivery or loss of communication.
Unfortunately, we cannot verify the order from the details in this review alone. Please email callum@slapsta.com
with your order information so our team can urgently investigate and work towards a resolution. If there has been any unresolved issue, we would very much like the opportunity to address it properly.
fast fulfilment
received my order promptly, would recommend 👍🏼
10 september 2024
Review zonder uitnodiging
Antwoord van Slapsta
Hi Dylan, thank you for the great feedback. We’re really pleased your order arrived promptly and that the whole process was a smooth one for you.
We appreciate you taking the time to leave a review and hope to help again soon.
Great service and packaging
Great service and packaging, keep up the good work👊
4 oktober 2024
Review zonder uitnodiging
Antwoord van Slapsta
Hi Marlee, thank you so much. We really appreciate the kind words and we’re glad you were happy with both the service and the packaging.
Support like this means a lot to our team. Thanks again for taking the time to leave a review.
5*****
Staff are all amazing they go above and beyond to ensure happy with product.
The finished product is of high standards.
Recommend these guys all the time.
11 oktober 2024
Review zonder uitnodiging
Quick turn around
Had emergency just before event in Barcelona, called up Slapsta and they got my order of 500 labelled bags out in 24 hours.
Rapid response and great service.
14 maart 2024
Review zonder uitnodiging
Antwoord van Slapsta
Hey Paul,
Thank you so much for taking your time to leave your kind review. As a small studio, this means a lot to us and our team :) We hope to work with you again in the future.
TEAM SLAPSTA
They will take your money and not even…
They will take your money and not even finish the project. They have the Worst communications in the world. I spent £300, 2 months ago and have not recieved the end result of what I've paid for.
AVOID AT ALL COSTS
23 juli 2024
Review zonder uitnodiging
Antwoord van Slapsta
I’m truly sorry to hear about your experience, and I understand your frustration regarding the delay and communication issues. It appears at first there was some delay regarding the WhatsApp number on the order.
I want to address this situation immediately. To start, have refunded the project in full, and also sent across the graphics which you signed off - you can keep these.
This review came as a suprise - as to both the logo, and bag design we sent, you said it was okay and you are happy with them. We can revise or start again at any time.
I have called you personally and explained another 2 designers, and also a illustrator who are ready to take on this project, should you not like the first one. They will do this for free for you. Please get in contact if you would like us to do this.
Thank you for your patience, and I appreciate the opportunity to make this right. Please feel free to reach out directly to me on +447376640881 so we can discuss this further.
Tom Brook (Lead Designer)
Back to normal
I ordered labels from them more than a month ago, and other than taking my money, they have done nothing else.
I call their number, but it goes unanswered and the mobile of the owqner is on do not disturb. What ever their problem is, this is no way to treat customers. I had used them before, but this will be the last time. It was a disaster.
In response to your comment:
I'm glad you are back to normal operations. My review is updated to reflect that
25 juni 2024
Review zonder uitnodiging
Antwoord van Slapsta
Hi Faz,
Thank you for taking the time to share your experience. As a loyal customer of ours, I’m very sorry to hear that your order has not been handled as it should have been. I value my customers and strive to provide timely and effective service, and it’s disappointing to learn that I fell short in your case.
I apologize for the difficulties you faced in reaching me. During this time, i was currently experiencing some challenges in my personal life, but that’s no excuse for poor communication. I apologise for this and would like to offer your next order, for free.
Please feel free to reach out directly at tom@slapsta.co.uk or +447376640881 so I can make this right.
Thank you for your patience and understanding. We appreciate your feedback and hope to improve from it.
Best,
Thomas Brook (Graphic Designer)
Cela fait plus d’un mois que j’attend!!
Cela fait plus d’un mois que j’ai commandé un design pour un bag et pour le moment j’ai seulement eu le droit à l’avant du bag, je relance et cela fait deux semaines que je n’ai aucune réponse !!! Quand ils vous répondent, c’est le minimum, comme si il avais d’autres clients plus important à faire. La moindre des choses c’est de répondre, si vous comptiez discuter avec le designer et avoir des réponses fluides oubliées !!!!!
17 april 2024
Review zonder uitnodiging
Antwoord van Slapsta
Merci pour votre retour et je m'excuse sincèrement pour les retards et le manque de communication que vous avez rencontrés. Nous nous efforçons de fournir des mises à jour en temps opportun à tous nos clients, et il est clair que nous n’avons pas réussi dans votre cas.
Je rembourserai cette commande afin qu'elle soit entièrement gratuite et je m'enregistrerai personnellement auprès de notre équipe de conception pour réaliser une conception gratuite à votre demande et m'assurer que vous recevez une réponse rapide.
Merci pour votre patience et n'hésitez pas à nous contacter directement à tom@slapsta.co.uk si vous avez d'autres préoccupations. Nous apprécions votre compréhension et sommes impatients de résoudre ce problème pour vous bientôt.
5 star service
Great service, great products, great delivery time. I cannot fault the team in any way. I have always received my order on time and to a high standard. Big up SLAPSTA every time!
17 februari 2024
Review zonder uitnodiging
Excellent service
Excellent service, recommended to all people who want custom products made. Very polite and swift coms
Will be back again very soon thank you 😊
9 januari 2024
Review zonder uitnodiging
Great packs great vendor
Great packs, next day delivery service. Cant fault.
12 juli 2023
Review zonder uitnodiging
Perfect
Made a small order from Slapsta. I wasn’t happy with the design on the website which wasn’t a problem as I was quickly put through to someone who came up with design which I loved straight away. They added a logo I needed. The parcel came and the product is of highest quality. Big thank you!
11 mei 2023
Review zonder uitnodiging
Very professional high quality service…
Very professional high quality service and products. I misunderstood the lead time sent an email replied within an hour with my queries resolved i didn't even need to contact them back
Products ⭐⭐⭐⭐⭐
Customer service ⭐⭐⭐⭐⭐
22 juli 2022
Review zonder uitnodiging
Antwoord van Slapsta
First of all, thanks for your order! And thanks for the kind review - It means a lot to our team you took the time to write this for us. I hope we can do more business in the future!
Top Design and customer service and product quality
Absolutely brilliant service from tom and bailey. Bailey helped me with the design and were very fast to contact me about possible changes. Tom was very helpful as there was a slight issue with payment on my end. all absolutely quality stuff and would be very happy to purchase from them again. Thanks guys :)
Jack
7 mei 2022
Review zonder uitnodiging
Antwoord van Slapsta
Hi Jack, thank you for the brilliant review. We’re really pleased Bailey and Tom were able to help get everything sorted and make the process as smooth as possible for you.
We really appreciate the kind words about the design, service, and quality. Thanks again for your support.
Really appreciate slapsta being patient…
Really appreciate slapsta being patient with my payment I literally payed , but then I changed my order to something more sophisticated so I had to pay extra and they was so patient as I was going through some financial difficulty really recommend this company ! Professional , friendly , funny and just seriously passionate about their work and customers , thanks guys for inspiring me . To continue to grind hard and believe in my dreams 🚀
2 december 2021
Review zonder uitnodiging
Items came in perfect condition
Items came in perfect condition. Perfect customer service and super fast delivery!
4 september 2021
Review zonder uitnodiging
I have to take the time to write this…
I have to take the time to write this on the Easter weekend as Bailey spent his time on Easter working on my order and even completing it !!
Thank you so much, literally the best customer service I have ever experienced.
Keep up the great work Bailey
2 april 2021
Review zonder uitnodiging
Antwoord van Slapsta
Hey!
Thank you so much for your kind message, i have passed it on to Bailey and i'm sure you have made her day. This is the kind of messages that get us through our week! - Team SLAPSTA
10 out of 10 for customer service
10 out of 10 for customer service
Replied within 10 minutes, friendly and more than happy to help.
I would recommend this company and will be using there services from now on.
22 februari 2021
Review zonder uitnodiging
Five ⭐️ service !!!!
Found this company on line and decided to give them a go. From start to finish we have been blown away by the service and end design / products they have supplied. I would recommend this company to anyone. A 5 star service.
4 december 2020
Review zonder uitnodiging
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