Never had a problem withdrawing any winnings,, sometimes takes a few days but have always been paid out
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Lees wat reviewers zeggen
Leider kann ich auch nichts gutes über dieses Casino berichten warte jezz schon mehr als 1 Monat auf eine Überweisung dess Gewinns bis Dato wird er immernoch Bearbeitet. Hab auch dess öfteren den Supp... Toon meer
worst casino ever. uploaded my documents and im still waiting after 3 weeks for it to be verified, this casino is a SCAM do not USE they do not PAY you when you have WON, ive sent 4 emails and ive sti... Toon meer
Bedrijf heeft geantwoord
Been trying to make a withdrawal since October 2021. It’s now July and they have finally managed to make the payment to me. Several poor chat experiences, blocked without reason once also (I self excl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sloty casino is an online casino dedicated to delivering an out of this world gaming experience where you will be kept on the edge of your seat, as you enjoy an exhilarating adventure above the clouds.
Contactgegevens
Water Street, XBX 1301, Ta' Xbiex, Malta
- sloty.com
Houd rekening met het volgende
2,5
Slecht
197 reviews
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Horrible low life.
Horrible low life.
After a terrible time my husband signed up to Gamstop and has been successful in beating his demons thanks to Gamstop - it's been impossible for him to sign up or play at any casino...However, this place don't abide by the rules, they happily let him sign up and let him make a number of deposits...Back to the drawing board....thanks to this bunch of scummy low life....please avoid if you can, please...
EDIT....Their reply is absolute nonsense. All details are up to date with Gamstop, it is just a load of bluff and bluster from the casino. They are guilty of bad practice yet still deny their wrongdoings. Typical!
4 oktober 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Claire,
Thank you for your review.
We are sorry to hear about this, as a responsible and regulated gaming company, we always make the safety of our players a top priority. Please allow us to clarify that we do not have direct access to personal details registered on Gamstop, for data protection reasons. So how it works is, if a player registers with us, their details are then run via the Gamstop database, and Gamstop will then automatically block the account.
It is the responsibility of players to keep information registered updated with the Gamstop registration, and vice versa. If you have any questions, please do not hesitate to contact us. Our Live Chat is available 24/7 and we will be more than happy to assist!
Kind Regards,
Sloty Team
Mrslotty.com are a terrible website to…
Mrslotty.com are a terrible website to bet on very rare if you get a bonus they like to give you 50% tip up bonus but no good if you never win anything,
I also had my bank account hacked and had £540 stolen after playing on here so be careful.
26 september 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Wendy,
Thank you for your review.
We are sorry to hear that your experience with us was not pleasant. Please let us point out that we have weekly promotions on our casino which players can make use of, and player's can also choose to contact our Live Chat agents to check for any other available offers. Additional bonuses are provided to players depending on the status of the account and the level of activity.
Each Game has a different pay out ratio, and every slot is different in the behaviour of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator, we have no influence on this.
Please also note that as a regulated gaming company, we offer security for our players when making their deposits or making use of any of our services. We are sorry to hear that your bank account has been hacked, we would recommend to contact your payment service provider for further investigation into this matter. If we can assist in any way, please do not hesitate to contact us!
Kind Regards,
Sloty Casino
Mr. Slotty aka Mr. Scammers
Very poor customer service and hold out very little hope of receiving back the deposit that I did not even use given the reviews read.... really wish I hadn't even opened up the email from my junk folder
9 september 2020
Review zonder uitnodiging
Shut Mr. Slotty and all domestic and especially overseas rogue gambling sites down!!!
Registered with GamStop for five years, tested site to ensure couldn't sign up as had done previously with other sites when first registering and worked and gave reassurance that GamStop worked, that was two years ago.
Thought I would ensure this was still in place but materialises with Mr. Slotty, not only could I sign up but deposit as well.
Disappointed that GamStop had not worked and went to withdraw my £20 without any activity, however frustrated to find I would have to produce verification.
Contacted live chat and told I would have to wait two days for finance department to look into.
It's a no brainer for an agent to be empowered to use their discretion with a distressed customer to perform the action themselves, I explained this but still persisted.
Requested to escalate but still just went round in circles.
Now having seen the previous review of a similar nature but bigger deposit and the other reviews that in no uncertain terms they are scum sucking low lives!
Needs to be a universal block on all gambling sites for those that need it.
GamStop is not enough and this site and others operating in this rogue manner need to be shut down!
9 september 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Matt Bailey,
thank you for reviewing us and we are very sorry to see your review.
But please let us clarify that we do not have direct access to personal details registered on Gamstop for data protection reasons. All the work is done in the background – if a player registers with us their details are then run via the Gamstop database and Gamstop will automatically block the account, then is also your reponsability to keep the info registered updated with the Gamstop info and viceversa.
If you have any doubt please do not hesitate to contact us and we will be more than happy to check for you.
Regards,
sloty team
Don't bet with sloty casino plz truly…
Don't bet with sloty casino plz truly shocking a rip off they don't pay out
19 juli 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi,
Thank you for your review. We have tried to contact you privately via this thread for further information regarding your account, so that we can assist you accordingly, but we have received no response.
We are sorry to hear that you consider your experience with us so bad, we always strive to provide the best game experience to our customers and our Customer Support department always does the best to assist our players the best way possible.
We are sure we can help you, so please do not hesitate to contact us if you need any information or require any assistance, our Live Chat is available 24/7 and we will be more than happy to assist!
Kind Regards,
Sloty Team
Sloty Casino to me is the worst site I…
Sloty Casino to me is the worst site I ever played on and there are a lot online crappy Casinos, but this site is #1 the worst!
Completed my deposit, Played their hot game Reel King, not one single win on every spin, zero on the whole deposit.
Every Casino online will at lease let you win a few tiny wins, but at Sloty, again not one win!
Customer service is not there for any help.
15 juli 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Cash,
Thank you for your review.
We are sorry to hear that you have not been lucky while playing at our casino! Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay out ratio, and every slot is different in the behavior of disbursements. The profit chance, including any bonus rounds triggered within a game, is only based on luck, and as a licensed operator we have no influence on this. Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our Live Chat is open 24/7 and we will be more than happy to assist you!
Kind Regards,
Sloty Team
Withdrawal processed and payed out in…
Withdrawal processed and payed out in 48hrs. Good range of slots. I would love to see more instant win games though as there are only 6
9 juli 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Sharmain,
Thank you for taking the time to review us!
We are happy to see that you have had a nice experience with us and we appreciate your feedback 😊
Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Kind Regards,
Sloty Team
They will take your winnings …
I’ve finally sorted out verifying my account once it was verified what took a month then had to go threw a standard check then once that happened they took all my winnings a refunded me 40 pounds because I deposited with a different bank account from a siblings I wrote out a 3rd party form signed by the bank account owner saying they agreed to the use of it and they still took the money worst site ever don’t use this site
8 juli 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Lee,
Thank you for your review.
Please note that as stated on our Terms and Conditions, which are accepted by yourself upon registration, players are only allowed to make use of a payment method belonging to them. If a payment method is used with different details than those on the registered accounts, then winnings can be voided (excluding the amount of the deposit) and further documentation will be requested.
The documentation is required to ensure that the payment method was used with consent, but this does not mean that the winnings will be paid our as a breach would still have been made. This is why it is important that all player go through the terms and conditions before accepting them, in order to avoid such scenarios.
If you have any questions, or if you are unclear on any part of the terms and conditions, please feel free to contact our Live Chat, which is available 24/7, an agent will be more than happy to assist!
Kind Regards,
Sloty Team
The Worst Casino in Town
Varification issues.
Being told that the email address they gave me for varification was incorrect and I'd sent my details to another party.
Being lied to in chat.
Crazy waiting times for a response.
Bonus codes not working.
Withdrawal times lengthy.
The free spins on the welcome offer worked, that's about it.
I will be leaving when they finally address my complaints
4 juli 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Fj,
Thank you for your review.
We are sorry to hear that your experience with us was not pleasant. We have tried to contact you privately on this thread for further information regarding your account, so that we can look into your request, but we have had no reply.
When you experience any issue while playing, for example a bonus code not working, please contact our Live Chat straight away, this is available 24/7 and an agent will be able to look into the issue.
With regards to verification, we understand that this process can be frustrating, but as stated in our Terms and Conditions, which is accepted by yourself upon registration, the verification process is mandatory for every customer, who accepts to provide all the documents requested, and also accepts the possibility to run further checks on his own account. Sometimes, there could be a slight delay, especially when documents have to be re-sent, which would then cause a delay with the withdrawal request.
Please feel free to contact us should you require any further information or if you wish to check for any updates on your account, as stated our Live Chat is available 24/7 and we will be more than happy to assist.
Kind Regards,
Sloty Team
Well pls look at my previous review to…
Well pls look at my previous review to tell you I’m not just posting reviews for review sake. If the company is bad I will express it and share my opinions. The organisation was able to automatically verify my account and paid all my withdrawal within 24 hours . I understand we punters get mad when we leave our hard earn money behind but pls email the right documents and you won’t have issues. Also ensure the card you using is registered to your home address so auto verification when withdrawing or deposit can be done.
29 juni 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Olu of Hackney,
Thank you for taking the time to review us!
We are happy to see that you have had a nice experience with us :)
Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Kind Regards,
Sloty Casino Team
Not paying winnings
My User ID is 9747674.
I have 2 withdraws that have been pending for near on a week now and still haven't heard a thing about them.
Im still able to deposit but its just not paying out my winnings.
Customer service is nonexistent and can never be reached.
After now reading reviews, I feel as though i have been scammed.
It's a shame as the site has some great games.
I'm not going to deposit again until this is sorted and i receive my winnings
27 juni 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Spudnick Wilson79,
Thank you for your review. We are sorry to hear that your experience with us has not been pleasant. We understand how frustrating the verification process can be, especially when documents have to be resent, but as a regulated gaming company these security checks need to be carried out on all our player's accounts. The verification team does their best to try and get these checks completed as soon as possible, although sometimes there might be a slight delay due to high level of player contacts. Apologies for any inconvenience caused.
We still have one document which is pending on your account to complete verification, an e-mail was sent to you with an explanation regarding this. Once all documents are received and verification is completed, we will be able to proceed with your withdrawal requests.
Should you have any questions, please do not hesitate to contact us, our Live Chat is open 24/7 and we will be more than happy to assist you!
Kind Regards,
Sloty Casino Team
Where do I started legit.
Where do I started legit.I use different casinos website this has to be the worst one I have ever used in my life it’s been 10 days and still haven’t received my withdrawal on there website says it is upto 7 days I am not happy and will never use or recommend this company to anyone The most unsatisfying company I have had to speak too and the customer services not the best no update and that’s after speaking too 2/6 different agents saying the same thing I can’t believe it they can keep your money as long as they have I will never use this company again!!!
I Have never ever Left a bad review On anything in my life on anything so this is new and a shock I am having to do this but this is well deserved!
STAY AWAY FROM THIS COMPANY
9 juni 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Ryan,
Thank you for your review. We are sorry to hear that you have had these issues with your withdrawal request. We are afraid that sometimes the reviewing process does take a bit longer than anticipated. A slight delay can be caused due to high level of player contacts, but rest assured that our verification team do their best to try and get these requests reviewed for all our players as soon as possible.
We can see that your withdrawals have been paid and you do not have any further pending transaction on your account. Please do not hesitate to contact us should you require any assistance or have any questions, our Live Chat is available 24/7 and we will be more than happy to help!
Kind Regards,
Sloty Casino Team
One of the worst casinos around
One of the worst Casino around only when it comes to a withdrawal they decide that you need to send in verification which should be done when first sign up as for the withdrawals it’s a joke pending for at least 3 days with the option to reverse can’t even lock the withdrawal it’s not exactly responsible gambling IS IT!!!!
Play at a reputable casino where the withdrawals are processed within a few hours
How genies branded casinos are still operating is beyond me joke !!!!!
8 juni 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Aza,
Thank you for your review.
Please let us point out that as per our Terms and Conditions, the verification process can be applied upon registration, deposit, or withdrawal request. This is linked to our regulator’s guidelines and for this reason, we post it clearly in the Terms and Conditions which we ask our customers to accept upon registration. Once the verification of the account is completed, we would then be able to proceed with your withdrawal requests.
Also please note that even though you do not have the option to lock withdrawals, you can apply a temporary cool off on your account which will block you from logging in and you would not be able to reverse any withdrawals. Please contact our Live Chat which is open 24/7 for further information regarding the available options you have.
Kind Regards,
Sloty Casino Team
SLOTY casino
This casino is not going let you to verify your account, and will suspend your account before you are able to withdraw $. It gives you the option for verification account, which is NOT possible to provide. After few unsuccessful attempts, you will be suspended, while when you deposit will it will be allowed.
SCAM, don’t go there.
8 mei 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Kate,
Thank you for your review.
We are sorry to hear about the issues you have encountered on our casino. Please note that as a regulated casino we are obliged to carry out any necessary verification checks at any stage for all players. This is also stated in the terms and conditions, which all players agree to upon registration.
May we please ask you to contact us and provide further information on the issue you had so that we can investigate this for you? By contacting our support department via e-mail or Live Chat, we will be able to check your account and assist you accordingly.
We look forward to hearing from you!
Regards,
Sloty Team
Casino refusal to verify account rendering unable to withdraw
I am a veteran of the online casino world and Sloty/Genesis are the worst I have come across. My play is vanilla and not related to any bonus. Despite this, they are hiding behind their document upload issues to not verify my account a process my withdrawal.
After first uploading 3 x pieces of KYC, the POA status is under review for 5-6 days at a time before the status changes to 'missing'. Their live chat are obstinate and state this needs to be uploaded, completely disregarding that the issue is their end and that you have chased them on multiple occasions. Currently awaiting a completion of complaints procedure to go the the GC.
4 mei 2020
Review zonder uitnodiging
Antwoord van Sloty
Hello A Riches,
thank you for reviewing us and we are sorry to read about your experience.
We checked your account and we can see that you have been correctly verified and the pending withdrawal was correctly released the day after your review.
We hope this will help you, anyway, do not hesitate to contact us for any further information needed.
Regards,
Sloty Casino Team
Good Casino
Good Casino, Lots of Bonuses and free spins.
.Really like this Casino. Excellent Customer Service.
Neil on the VIP team always keeps me up to date with bonuses and offers..
Absolutely a five star from me.
Suzanne Grant
3 mei 2020
Review zonder uitnodiging
Antwoord van Sloty
Hi Suzanne,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us! :)
Please do not hesitate to contact us should you require any assistance, we will be more than happy to help.
In the meanwhile, we wish you the best of luck with your future within our casino, and we hope to see you playing with us again!
Regards,
Pelaa team
Delaying my payment for months..
Delaying my payment for months... blocked my account and locked my funds for no reason and with no explanation... every time I ask them about it they just say they will send me an email with updates but never do... DO NOT PLAY
20 april 2020
Review zonder uitnodiging
Antwoord van Sloty
Hello JK33,
thank you for reviewing us and we are sorry to read about your experience, we always give our customers all the updates we have.
Sometimes the verification process and the checks that must be performed can take a bit longer than usual, but we confirm that once completed we will update you with all the info you need.
In the meantime do not hesitate to contact us to be constantly updated, we will be more than happy to assist you further.
regards,
Sloty team
(Stolen money) Terrible customer service do not pay…
Terrible customer service do not pay out at all I beat my waging odds at bonus money times 40 do I wagers over 3000 pound in bonus money to be left with 1600 and they turned it in to real money they once I withdrawn it it disappeared and got nothing for a week no email or anything then I got told they forfeited it and taken the lot even my own money all I got told was to look at the terms and conditions next time abd good buy they taken it off me because out of 291 bets I place 2 went over the wager limit that I was unaware off I have reported thus as there terms and conditions change six times in a week and its a con do not evert go on this site all I want is my money back that I deposited and am closing the account they have no right to take that money
16 april 2020
Review zonder uitnodiging
Antwoord van Sloty
Hello Mathew,
thank you for reviewing us.
Please note that the high bet breach is mentioned in the bonus Terms and Conditions that we ask our customers to read and sign upon registration, also, every time that we update them we ask you to read the updates and accept them.
For this reason, we invite you always to double-check them in order to avoid any misunderstanding.
We hope this clarifies everything, anyway do not hesitate to contact us for any further information.
Regards,
Sloty Casino
I regret signing up with this casino
I regret signing up with this casino. As a previous reviewer stated, they seem to use every excuse to not pay out. They twist the terms and conditions to their liking so they can confiscate winnings. I won over $1000, I played through all of my wagering requirements, which took me hours, with the bonus I recieved and thought all was fine. Then I get an email saying my winnings were confiscated. Why? Because I had used $100 to buy the feature in a game before my wagering was done. It was a single transaction, but it was not an actual $100 bet. In the rules it says you may not place big bets while fulfilling wagering requirements, but that did not seem like a bet as I got 10 free spins worth $1 each. It says no bets bigger than $5, but it says nothing about buying a feature. When I attempt to call support, the number doesn't actually exist. In chat I only had someone arguing with me, constantly stating "the rules" and saying they were within rights to take MY MONEY, even though "you may not buy features during a game" was not a rule.
I know I may sound stupid like I do not understand what rules are, but if I believed I broke the rules, I wouldn't be here. I own up to my mistakes. I am considering going to the uk gaming commission and filing a complaint as I am obviously not the first person who has had problems like this, and I wont be the last. I would like my money back, and then I am going to close my account. This is the worst customer service I have ever recieved.
EDIT**
No where in your terms and conditions does it say anything about buying features. That's what this is about. On EVERY other site I've been on, it does. Yours leaves it out, and according to my lawyer, and the gaming commission, since that is not part of your rules, I am entitled to my money that was confiscated. You cannot just twist rules to serve you. Either you admit that I did not break a written rule, or I start legal proceedings, which I know I will win.
16 april 2020
Review zonder uitnodiging
Antwoord van Sloty
Hello Erica,
thank you for reviewing us.
Please note that we checked your account and we confirm that the confiscation was applied on your winnings as high bets while playing with bonuses are forbidden.
This is part of our Terms and Conditions accepted by your self upon registration and for this reason, we invite you to double-check them, especially the bonus terms and conditions in order to avoid any misunderstanding for the future.
Do not hesitate to contact us for any further request or assistance needed.
Regards,
Sloty team
They denied verification because they…
Edit for their reply:
No winnings from first bank deposit.
No statement in the terms that says this.
Why answer if lies is the only answer you can give? It only makes my statement valid.
So case closed, sloty.com is a fraud site.
Stay away.
They denied verification because they needed the old card I deposited with. Since this card has been terminated I was not able to provide it. I found an old e-mail with the front of this card even though Infound it weird that they needed thes, but then suddenly it was not enough.
The issue here is that I have provided all info to verify my identy: passport, utility bill and the new card I deposited with.
This is enough to prove identity according to their own terms.
It is simply not possible for me to withdraw because they came up with this new idea.
I won 3900€ from 30€ deposit on the new card, but they will never pay.
Replying to customers takes longer than the time frame stated on their site.
Verifying documents takes longer than the time frame stated on their site.
This is a fraud casino and I recommend everyone to stay far away from it. There are far better and more serious casinos.
I simply don't understand why some casinos wants to create such bad relations to their customers.
Taken from their website:
"We know what our customers want and we bring it to them in the way that they want but this is not the only key ingredient to experience."
What a joke.
PS: I have of course filed a complaint towards them with gambling authorities which takes my side. Let's see how long this will take before in worst case scenario for them they will loose their liscence.
6 april 2020
Review zonder uitnodiging
Antwoord van Sloty
HI Kane,
thank you for reviewing us and we are sorry to see your experience was not as expected.
Please note that in this case, we did not have the chance to locate your account and give you an ad-hoc assistance/reply but in this case please note that, when using different payment methods it might be necessary to verify all of them due to anti-money laundering guidelines, especially if winnings and eventual withdrawal are coming from the first payment method used.
Please also note, that the request for additional documents is mentioned in our Terms and Conditions accepted by your self upon registration and for this reason, we kindly invite you to double-check the clause 5.6.
We hope this clarifies everything, anyway do not hesitate to contact us for any further info.
Regards,
Sloty team
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