Slugs & Snails Reviews 

238
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Amazing service as always, excellent quality products. Super helpful, you can tell this is a small family run business as the attention to detail is unreal. Will be back for more.

Beoordeeld met 2 van de 5 sterren

Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return. Ended up posting back when was in republic, with handwritten note re exchang... Toon meer

Beoordeeld met 5 van de 5 sterren

The quality of these tights is well worth the money and the time (coming from Ireland to the USA) is well worth it!! Customer service was wonderful when I emailed some questions. Thank You Kat!

Beoordeeld met 5 van de 5 sterren

My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... Toon meer

Bedrijfsgegevens

  1. Kinderkleding
  2. Babykledingwinkel
  3. Kleding- en stoffenfabrikant
  4. Kleding- en stoffengroothandelaar
  5. Herenmode
  6. Damesmodewinkel

Geschreven door het bedrijf

Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

238 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(238)

57 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great Product & Service

Love Love Love Slugs & Snails for their top quality Waffle pyjamas, all made easy with their amazing customer service, shipping to NL with ease!

4 maart 2025
Review zonder uitnodiging
Logo Slugs & Snails

Antwoord van Slugs & Snails

Thank you Rosie x

Beoordeeld met 5 van de 5 sterren

Wonderful

Wow - what a great product - better than our expectations great value and delivered on time.

5 februari 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Great product, poor customer service

Edit: Great product. Well made and very cute! Would have given 5 stars, but the communication from the company is really poor. It took a very long time to arrive and there are many better ways to communicate shipping information than a generic dropdown tab on their website. They could give an estimated shipping date of 6 weeks at checkout and could put shipping information in the purchase confirmation email about it taking 6 weeks. They could also create a stock email answer to people that email asking about the shipping, rather than not answering emails at all. All of these things could have been done in the time it took the owner to write a snarky response to my review on trustpilot. I never did get an email response from the company so I thought that it was maybe a scam, but the trust pilot review got answered within a work day.

Original review: It has been over a month and I have not received my order. There is no tracking information available from the link provided in the email. I have emailed twice for an update and have not received any response.

3 februari 2025
Logo Slugs & Snails

Antwoord van Slugs & Snails

Hi Sarah

We always appreciate people reviewing our products but we find it incredibly frustrating and really rather mean when people review small businesses based on shipping times from the other side of the world into a country that is currently experiencing serious issues with imports which are totally out of our control. We have really detailed shipping information so you can find out about the “tracking number” which is actually our customs clearance for your order. We ask that customers read the shipping information in full before they chase us in emails. Your order shipped on the 4th February which you can see from the customs clearance, it leaves Ireland the next day and then comes to the domestic shipping service for Canada which has been really awful since the strike, we ship worldwide for free 80% of the time and for €5 all other times, that’s a fraction of the cost to us and the same as our local postal rates but this means we have to ship slower. Please check with your local postal office to see if they have your parcel, if it’s too large for your letter box they tend to hold them.

Hi Sarah

We can see you changed your review. Thank you. But also you emailed the office last weekend and then left a one star review before we had a chance to reply but also you received your order within a day or so of that email, which is why we ask people to check our shipping terms before emailing us because the answers are there, we understand sometimes you would like an instant reply and we do try to keep communication as fast as possible but you came to the trust pilot before we had a chance to reply. We are glad you received you order and it was just over three weeks since we shipped it (not 6!) and that was due to the new sanctions being placed by the new administration in the US and the backlog that has caused together with the remnants of a very long strike which is something we have no control over, our regular shipping times are much faster and super affordable, it’s just a little unfortunate your parcel was caught in the change over. We are pleased you received your order and grateful that you came back to amend your review. We understand it’s super frustrating when the post is slow, we feel it too but it’s so important for us to make sure we have happy customers with products they love and we hope you enjoy your purchase, they are totally worth the wait. Standard shipping from Canada to Ireland for the same delivery is $35, we offer the same service for $8 which means we take a huge amount of the shipping costs so we can keep our products affordable to everyone.

Beoordeeld met 5 van de 5 sterren

Excellent pyjamas

Excellent pyjamas, both adult and child sizes. Beautiful and high quality fabric and garments.

10 februari 2025
Logo Slugs & Snails

Antwoord van Slugs & Snails

Thank you so much Jean! We put our heart and soul into making affordable but amazing clothes it means a lot when we get lovely reviews!

Beoordeeld met 1 van de 5 sterren

Package never came

I still haven’t received this and keep getting emails to review. The tracking number doesn’t give me any information, since it was coming from another country and never updated with tracking for the US shipping service.

29 januari 2025
Logo Slugs & Snails

Antwoord van Slugs & Snails

Hi Shaly

We have spoken to you via email after you posted a review for one star…but please be aware that you’re reviewing a small family business and the issue is actually with new sanctions at the boarder and this is causing a slight delay for international orders, it’s totally out of our hands but we do clear your customs first which avoids you having additional charges when your parcel arrives. We do also ask that you check your local mail office as most of the time they have attempted delivery but haven’t left a note and your parcel may be held there.

Beoordeeld met 5 van de 5 sterren

Personal service provided with quality products

Love supporting this Irish company, love the quality, multiple colour options and sizes but ultimately the clothes are so comfortable and wash well. Happy customer for many years, cant recommend enough especially when its topped with a personal service if you have a query not a robotic assistant. Keep up the great work.

9 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It was so sweet to receive my order…

It was so sweet to receive my order from you.
It was like getting a Christmas present of Christmas presents. The delightful items you made were all wrapped so beautifully that I hated to open them, but I had to to put them in the proper packages.
Thank you so much.

15 november 2024
Beoordeeld met 5 van de 5 sterren

Really lovely stuff

Really lovely stuff. I ordered a size up as I don't like my clothes tight and that was perfect for me. They are very well made. If I had one criticism, it's the unnecessary washing instruction tags inside - which are quite hard to cut off completely

18 november 2024
Beoordeeld met 3 van de 5 sterren

good products, but online store not great

I really like your products, but the online store is not great. The product I received is not exactly like the one shown online. It's a new version with a slightly different pattern and a slightly different color. I could see the difference, as I already had the old model at home and wanted to order the same one in a larger size.

18 november 2024
Beoordeeld met 5 van de 5 sterren

4 PJs for Christmas

Easy to order, great prices, sizing is bang on. The only comment I would make is that the coral is more orange in person, I love it a bit less.

31 oktober 2024

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