Amazing service as always, excellent quality products. Super helpful, you can tell this is a small family run business as the attention to detail is unreal. Will be back for more.
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Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return. Ended up posting back when was in republic, with handwritten note re exchang... Toon meer
The quality of these tights is well worth the money and the time (coming from Ireland to the USA) is well worth it!! Customer service was wonderful when I emailed some questions. Thank You Kat!
My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... Toon meer
Bedrijfsgegevens
- Kinderkleding
- Babykledingwinkel
- Kleding- en stoffenfabrikant
- Kleding- en stoffengroothandelaar
- Herenmode
- Damesmodewinkel
Geschreven door het bedrijf
Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.
Contactgegevens
Ierland
- slugsandsnails.ie
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Quick delivery and fantastic quality
Quick delivery and fantastic quality. Always well worth ordering from here and kids love their clothes.
Beautiful colours and good quality.
Very nice products. Soft and comfy with great non stick soles. The main reason for choosing these tights was the beautiful colours that they come in. Very very pleased. Thank you.
Delighted
Very happy with everything: we love the tights (beautiful and good quality) and the seller has been very honest and kind (I paid the shipping costs without knowing that it was a local purchase and a couple of hours later I had the tights at home and a refund of shipping costs).
100% recommended
Great quality and excellent service…
Great quality and excellent customer service, they gave me a freebie when I hat I ordered was out of stock!
Gorgeous tights great delivery service…
Gorgeous tights great delivery service deffinatley getting more 😁
great service great clothes!
Was great originally ordered wrong size. New set came after an exchange but they came just at the right moment made lovely comfy hospital ward clothes nice and warm and nice and open for all the leads. Made it so easy and look super cute and fun! Even got some socks and a sticker after the exchange =] amazing service amazing quality clothes!
Gorgeous kids clothes
We love shopping with Slugs and snails, we’ve bought lots over the years but keep coming back for the waffle sets. They are the kids’ favourite pyjamas and so snuggly soft, and have the added bonus of being a handy base layer on the coldest of days. They wash amazingly well and are still vibrant and cosy after a year’s regular wear.
Great value, especially with free shipping to the UK, and always sent quickly and well packaged. We have had several conversations with customer service and they always answer queries super fast and go above and beyond to help resolve any query/issue.
Would definitely recommend, great all round!
Fast and reasonable shipping
Fast and reasonable shipping! I didn’t even know it was international! Came to the US from Ireland.
Love these pajamas
My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediately ran them upstairs to his room and squirreled them away in his pajamas drawer, and pulled them out on our first cool fall night lol. Thank you for the super fast shipping!
High quality pajamas, but customer service is iffy
First of all, the products are top-notch. The waffle sets are really high quality, can hold up to the constant wear & that my toddler and preschooler put them through, as well as frequent washing. Beautiful colors, soft fabric AND snaps on the neck! (My little ones HATE pulling tight neck holes over their heads - the snaps are amazing!) We truly love these waffle sets. However, the customer service seems rather disorganized. My second order was just "lost" while shipping, and it took a lot of work for me to get an explanation of what happened, I was refunded for the cost of the item but not the shipping cost. My third order was received quickly but I received the wrong order. When I asked for a correction, I was assured to get a replacement immediately. Then when I didn't hear anything for weeks, I wrote back and got a "sorry, it's now sold out." Mixed experience overall.
Great seller!!
Lack of communication
Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return.
Ended up posting back when was in republic, with handwritten note re exchange if have size. But haven’t heard back since 29th July. Shame as would’ve been a new customer if better communication.
Perfect socks
Perfect socks, nice colors, timeless quality, fast, accurate delivery, I am really satisfied. 🙂👍
Amazing small business
This is such a lovely wee business residing on the West Coast of Ireland. They design ethically made unisex kids (and adults)clothing:tights, socks, waffle cotton sets. Purchased their multipack of rainbow socks, some clothing "plasters" (aka patches to make mending worn/torn spots simpler and easier) and a waffle cotton set for my eldest. The items arrived promptly and were of beautiful quality. Got much more than I expected however, in that I was sent extra clothing plasters and the wrong colour of waffle set, but the owner apologised for the mix up, was happy to send me the correct colour and also a pair of their best selling socks free of charge by way of an apology. Totally unnecessary but ever so kind🥰. The clothes and socks are so comfy and bright! Highly reccomended.
Poor customer service
They took too long posting the items, then when we try to return as it didn't fit they refused to accept it and it was returned to us due to a customs error although we had completed the correct form. On inspection of there customs form they are flouting the rules by listing as children's clothing rather than adults
Emails were sent days apart not minutes and as others have reported remained un answered. As for Facebook I had no contact with you as I don't use social media.
As for the custom declaration this was completed in the post office, attached to parcel and extra paid to cover it, the tracking of this parcel clearly states that you refused delivery and thus it was returned to us the only differencewas we marked it as adult clothes as that was whatit was and you listed it as childrens pyjamas on yours, which it wasnt.we have advised others not to use your company due to slowness and lack of support and have found other companies that are cheaper and more importantly more helpful

Antwoord van Slugs & Snails
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