Good choice of artisan coffees easily ordered and directly delivered to home. Friendly and quick responses from customer service when needed.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Slurp light -tilauksesta tähän mennessä (2/4) toimitetut kahvit ovat olleet oikeasti keskipaahtoisia. Toivoisin light-tilauksen kahvien olevan oikeasti vaaleapaahtoisia, enkä keskipaahtoisia. Tuotte... Toon meer
Bedrijf heeft geantwoord
Kahvit ovat olleet todella hyviä ja saapuneet ajallaan. Palvelun käyttö on suhteellisen intuitiivista, nettisivut ovat hyvät ja tilaus oli helppo tehdä. Pienenä mainintana vain, että nettisivun hallin... Toon meer
Bedrijf heeft geantwoord
Slurp kahvielämys on juuri sellaista luksusta, mitä elämään kaipaa, varsinkin näinä kummallisina aikoina, kun aikaa viettää vain kotona. Ensin kutkuttava odotus, kun kahvi on matkalla. Sitten mielettö... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our vision is to accelerate the world’s transition to sustainable consumption. We’re creating a personalised way to consume products from global network of high quality suppliers. These products always have a positive impact both globally and locally. Our platform learns your preferences and provides you a personalised subscription of coffees you enjoy the most. Products are drop-shipped straight from the suppliers to guarantee freshness and quality. This is the future of online retailing. Coffee is just the start. For more information, visit www.slurp.coffee/
Contactgegevens
Fredrikinkatu 61 A 39, 00100, Helsinki, Finland
- 0415257075
- info@slurp.coffee
- slurp.coffee
4,8
Uitstekend
118 reviews
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Regular delivery
Regular delivery of fresh Coffee Every second week for years wihout any problems.
12 januari 2024
Review zonder uitnodiging
Antwoord van slurp.coffee
Hi, thank you for the feedback and review! So nice to hear, that you've enjoyed your regular deliveries of SLURP coffee experience. I wish you great coffee moments and delightful experiences with SLURP! 😊 With best regards, Tilda & the SLURP team
Very happy overall
Getting a subscription was very straightforward and there were many options for all kinds of coffee enjoyers. The delivery was hassle-free and the coffee itself has been a great new experience so far!
16 november 2023
Review zonder uitnodiging
Antwoord van slurp.coffee
Hi, thank you for the great feedback and review! So nice to hear, that you've enjoyed the coffee. I wish you great coffee moments! 😊 With best regards, Johanna & the SLURP team
I still didn't get my coffee
I got my order with just a slight delay, and Slurp has been proactive to inform me about the delivery after my complaint. Deserves five star as all good and very responsive.
I still didn't get my coffee. Don't know when I should expect it.. But I am asked to review the service and the coffee. Is it lost?
EDIT: Yes, I did get the reply and it was really quick. A couple of suggestions:
- perhaps do not send these automatic review prompts before you ship the coffee
- perhaps inform the customers if there is a delay; I don't know where I would look for the expected delivery date
I will change to four stars for prompt response. Hopefully can upgrade to 5* when I get coffee this week.
25 september 2023
Review zonder uitnodiging
Antwoord van slurp.coffee
Hi Piotr!
Thank you for reaching out to us.
I'm sorry to hear you're having trouble with your recent order. I noticed you had reached out to our customer service on this matter and we have replied to you with the information of your order after looking into it. Have you had a chance to read our reply yet?
Thank you for contacting us and bringing your dissatisfaction to our attention. We hope to have the opportunity to serve you better in the future!
Best regards, Tildamaria & the Slurp team
Great artisan coffees
Great coffees - I am now ordering their Japanese coffee and can recommend it to anyone wanting new flavour experiences.
10 mei 2023
Review zonder uitnodiging
Antwoord van slurp.coffee
Hello! Thank you for the nice review, we're glad to hear that you've enjoyed the high quality coffees from Japan😊 We wish you a great coffee moments! With best regards, Johanna & the Slurp team
Tasty and very reasonable price.
Tasty and very reasonable price.
Better taste and price than drinking here in Japan.
22 juni 2023
Review zonder uitnodiging
Antwoord van slurp.coffee
Hello! Thank you for the nice review, we're glad to hear that you've enjoyed the coffees😊 Best wishes, Johanna & the Slurp team
Good for variety
Delivery is very well thought out. The packaging is particularly good as it fits in the mailbox so you don't need to be at home!
This offering is really good for people like me who tend to always buy the same products in the shop. It's a great way to introduce variety.
The coffee is of good quality. My only wish is for something a bit more flexible in setting up the subscription.
16 mei 2023
Review zonder uitnodiging
Antwoord van slurp.coffee
Hi, thank you for the feedback and review! We are developing our service constantly so hopefully we can have more flexibility for the subscriptions in the future. I wish you great coffee moments! 😊 With best regards, Johanna & the SLURP team
EDITED - Poor coffee, Poor service
I started by ordering 5 coffee samples to test out the coffee quality and they were ok.
When I moved to the subscription plan the problems started:
- Coffee took around 3 weeks to arrive
- Upon arrival I got the wrong type (I subscribed espresso light and got filter)
Contacted support, they replied that would be asking the roaster to sent me a new bag with the right type - which took again almost 3 weeks.
When I open the first bag of coffee - A single origin Ethiopian - I couldn't believe ou poorly roasted it was! A mix of almost green beans, beans with burnt areas, beans fully burnt, medium roasted beans, light roasted beans and dark roasted beans.
Contacted support, not a single word.
I've cancelled my subscription as although this might be this roaster problem, I can't pay for a subscription were the roasters are not properly selected to avoid this kind of situations.
Don't recommend.
EDIT
Slurp sent me another coffee as a replacement for free, a Kenyan from Mokkamestarit that was really really good. I’ve re-subscribed to give it another try, first order was also free. I’m going through that one now, an Ethiopian from Inka Paahtino that has been great again. Last 2 coffees also arrived on the estimated schedule.
10 mei 2023
Review zonder uitnodiging
Antwoord van slurp.coffee
Hi,
we sincerely apologize for the unfortunate experience you had with our coffee subscription service. It is disheartening to hear about the series of issues you encountered during your customer journey, especially after initially enjoying the coffee samples you ordered. We understand that these problems have left you feeling disappointed and frustrated, and we want to make things right for you.
Firstly, we apologize that the delivery time from Finland is longer and you had to wait for the coffee. We are actively working to improve our shipping processes to ensure faster and more reliable delivery times and we hope that the delivery is as fast as possible.
We appreciate that you reached out to our support team regarding these issues and we apologise for the response time with the latest reply! We are investigating this matter internally to prevent such lapses in customer service in the future.
Regarding the quality of the coffee you received, we sincerely apologize for the poor roasting of the single-origin Ethiopian beans. We deeply regret that it did not meet your expectations. We hold ourselves to higher standards, and we are taking immediate steps to address this issue with this specific roastery to ensure the quality of our coffee is consistently excellent.
We understand your decision to cancel your subscription due to these recurring problems. However, we genuinely believe that this experience does not reflect the quality and service we strive to provide. We would be more than happy to rectify the situation for you and regain your trust. Hopefully you have received the reply we sent to you to your latest message!
Once again, we sincerely apologize for the inconvenience caused and any negative impression this may have left. We value your feedback and will use it to make necessary improvements to prevent similar situations from occurring in the future. Customer happiness is our top priority, and we are committed to providing you with the exceptional coffee experience you deserve.
Thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future.
With best regards, Johanna & the SLURP team
A nice premium coffee service
A nice premium coffee service! This is the second order I have placed and just have good things to say. It's very easy to change your preferences, for example I'm going to change the darkness of my roast for the coming deliveries. Highly recommend! Also brilliant as a present for the coffee lover!
7 oktober 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Hi, thank you for the great feedback and review! So nice to hear, that you've enjoyed the service and you find it easy to change your preferences when needed. I wish you great coffee moments! 😊 With best regards, Johanna & the SLURP team
Coffee lover's must have subscription
Very easy to choose and order a monthly subscription of coffee that is exactly how I like my coffee (dark aeropress). Coffee is fresh and good quality. The fact that it comes to your mailbox is a big plus. The only downfall is the bag that the coffee comes in because I have hard time opening it every time.
17 juli 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Hey, thank you for the review! We're glad to hear, that you've enjoyed the service, and the quality and freshness of the coffees have been up to par. Thank you also for the feedback on the bag, I'm sorry to hear that opening this has posed a challenge. Admittedly, it is initially sealed pretty well to ensure an airtight environment for the coffee during transport. We're constantly trying to improve the service in all aspects, though, and this is not an exception.😊
With best regards, Sam & the SLURP team
Yllätyskahvi postissa piristää arkea
Yllätyskahvi postissa piristää ihanasti arkea. :) Plussaa myös, että pääsee maistelemaan monipuolisesti eri paahtimoiden kahveja. Hinta-laatu suhde on ylittänyt odotukset!
8 juni 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Moikka! Suurkiitokset hienosta arvostelusta😊
Kiva kuulla, että palvelumme on tuonut arkeesi iloa ja että kahvielämyksen monipuolisuus sekä hinta-laatusuhde ovat olleet mieleesi!
Koko Slurpin puolesta toivotamme sinulle oikein aurinkoista kesää ja herkullisia kahvitteluhetkiä myös tulevaisuudessa🤩 ☕️
Parhain terkuin, Sam Slurpilta
Lovely service
I got a 3 months subscription for Slurp as a birhthday present. I have loved the service, the coffees have been of great quality and the packaging (and that it fits into a standard mail box) is great.
2 juni 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Hey, thank you for the nice feedback and review!
We're glad to hear, that you've loved the service and coffees, and also that you appreciate our mail box/slot delivery model.😊
We hope to see you even after your term subscription has ended, check out our other coffee experiences and single coffee selection!😎☕️
Best wishes, Sam and the Slurp-team
Excellent taste!
2 juni 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Hello! Thank you for the nice review, we're glad to hear that you've enjoyed the coffees😊 Here's for many more to come!☕️
Have a nice summer!
Best wishes, Sam & the Slurp team
Oikein ihana palvelu
Oikein ihana palvelu, kiva kun kahvi tuli suoraan kotia postiluukusta. Valitettavasti joudun muuttuneen rahatilanteen vuoksi perumaan tilaukseni. Palaan ehdottomasti asiakkaaksi kun rahatilanne antaa jälleen myöten. ☺️
30 mei 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Moikka, Suuret kiitokset mahtavasta palautteesta! Tosi kiva kuulla, että olet pitänyt palvelusta ja että houkutus palata asiakkaaksemme on suuri!😊
Ihanaa ja aurinkoista kesää toivottaa Sam ja koko muu Slurpin tiimi!☕️
Antwoord van slurp.coffee
Hey, Thank you very much for the great review! We're really glad to hear that the coffee experience has lived up to your expectations, and the coffees have arrived without delay!😊☕️
Hope you have a nice summer filled with many wonderful coffee moments!
All the best, Sam from Slurp☕️
Love everything about this service
Love the service, the marketing, and the product. Even if it sucks when I get a coffee I don’t enjoy, that is the risk of this kind of service. Experiencing new flavors and roasters and supporting Finnish owned businesses is most important. Dealing with everything in English let’s me enjoy everything more as I don’t need to do the cumbersome process of translating. This has become something to share with my husband as well. We are very happy.
5 mei 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Hello, thank you for the great feedback and review! So nice to hear, that you've enjoyed the service, and hopefully not many coffees haven't been to your liking!
And exactly as you said, our service is all about creating new experiences while supporting small (roastery)businesses!
I wish you and your husband fun and tasty coffee moments and all the best!
-Sam from Slurp☕️
You think that getting curated coffee…
You think that getting curated coffee delivered on a regular basis is handy, and it sort of is, but Slurp has still the same problem that it had years ago when I last had a subscription. You never know when exactly you're going to get your coffee. It might be a half a week later than you thought, so probably have to buy coffee elsewhere as a reserve, and you risk either having coffee accumulate, or have it run out before you get the next shipment.
30 april 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Hi, thank you for the review and insightful feedback!
You are indeed correct, we cannot unfortunately guarantee an exact delivery day, as the coffees are delivered by Posti Mail delivery in Finland and DHL Globalmail internationally. Thus, we have to rely on the estimates our logistics partners give us, and unfortunately delays are not avoidable in all cases. We are more than happy to help out with any issues, though!
I'd like to point out, that the vast majority of shipments arrive within the estimated shipping time, according to the data received from our partners.😊
Please, don't hesitate to reach out in case we could help with anything in specific!
Best regards, Sam from Slurp
Always fresh coffee with home delivery
Always fresh coffee with home delivery. Customer since 2016. Recurring order can be customized.
24 april 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Hi! Thank you very much for the review and feedback, so nice to hear that you've enjoyed our service for many years already! Here's for many more to come!🤩 ☕️
Best wishes, Sam from Slurp
Easy way to try different coffees and roasteries
A simple way to get some variation to you usual coffee choices. And I love how coffee just appears in your mailbox every now and then.
Coffees could be a bit fresher when they arrive but thus far none have been too old. And sometimes the price is a bit steep, like the recent gesha that was double the price compared to buying directly from the roastery.
Edit 2022-06-27: actually the coffee freshness is not an issue since a few weeks of rest only seem to improve cup quality anyway. But the coffee delivery time varies greatly and it would be great to get better estimates on when to expect the delivery to be able to better plan other coffee purchases.
Also it would be nice if the system did not bug me about coffees I've already reviewed but would remind me about ones I haven't.
I'd give 4.5 stars if it would be possible.
10 april 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Hello, and thank you for the insightful review! First off, we're glad to hear you've liked the service model so far. On the other hand, we thank you for the feedback on coffee freshness and price. All coffees are roasted on order, and we aim to choose coffees for each experience, so that our customers get the best possible coffee for the price of the experience. The price of coffee, on average, tends to even out in the long run, as our pricing is fixed and some coffees are in reality more valuable than others.
Don't hesitate to reach out to us at info@slurp.coffee if you'd like to discuss this further!
With best regards, Sam from Slurp😊
Easy, timely and enjoyable
With the monthly subscription model of coffee delivered home and e-invoicing, getting to try out the variety of Finnish roasteries couldn't be easier. Deliveries are timely, with beforehand information on the upcoming batch. I went for the beans and darker roast profiles, but there's other choices as well.
9 april 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Hi there! Thank you for the great and informative feedback, we're really glad to hear that you've enjoyed your coffee experience!
Wishing you many more nice coffee moments to come,
Sam from Slurp😊
Erittäin nopea toimitus
Erittäin nopea toimitus ja jokainen tilauksen vaihe on kerrottu selkeästi. Ei jäänyt epäilystäkään siitä, että en olisi tiennyt mitä olin tilannut! Kiitos paljon!
28 maart 2022
Review zonder uitnodiging
Antwoord van slurp.coffee
Moikka, kiitos paljon arviosta sekä hienosta palautteesta!🤩 Mukava kuulla, että toimitukset ovat sujuneet ongelmitta, ja toivottavasti myös kahvit ovat maistuneet.😊☕️
Mukavaa kevään jatkoa ja herkullisia kahvitteluhetkiä sinne!
Parhain terveisin Sam Slurpilta
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