Smartway Energy LTD Reviews 

My experience of Smartway Energy has been that they have provided me in late 2025 to early 2026 with a poor customer service & are disorganised & unreliable. Smartway Energy have only attended 2 out of 4 scheduled appointments, & failed to provide any information that they would not be attending. The work they have completed does not meet the required standard to be signed off by a surveyor due to a fire risk with the loft installation covering a hot water shower pipe, insufficient external pipe insulation, a dreadful water hammer noise when the toilet is flushed, an unworkable electric shower due to scalding hot water & insufficient window vents in 1 room. They have left a disabled & seriously unwell person in a sub-standard living situation. I would NOT RECOMMEND Smartway Energy & hope the company that commissions contracts to this company reviews its provision.

Terrible company do not use! Don't need to rant. Just don't use them. End of.

Totally unimpressed with non-existent communication/updates, following survey.

No response from texts to Sophie, the female who initially spoke to and who arranged the survey; she has just ignored my messages.

My husband has tried ringing her a few times and on the two occasions she answered, unable to provide a clear explanation as to why still not heard anything since survey completed on Sat 8th November.

Also, no response from contact form submission requesting an update, from their site.

All the signs are telling me shoddy customer service; quite concerned about having provided proof of eligibility, which seemed a reasonable request at the time, however as its over 1 month since doing so, absolutely no idea what is happening. Wondering if this is a scam, where you unwittingly provide proof, they then submit a grant application and 'bag the loot', without completing any work and fobbing you off, until you eventually give up requesting an update.

My advice- avoid like the plague. I truly wish that I had done my due diligence after first coming across their social media advert for the scheme, which I had not known about beforehand.

UPDATE: Following Company Reply- as per my original review headline which still stands 'Unimpressed- Terrible Customer Service.'

We were NEVER informed that the application had not progressed or any of the details contained in your reply.

In terms of good customer service, would you agree that you should contact applicants in a timely manner to advise of the outcome accordingly; I would suggest that a business concerned with good customer service should do that- just saying.

I find it both unfortunate and disappointing that I had to resort to leaving my review, to receive any form of update on the outcome.

I feel this review is absolutely fair given your total lack of communication, since the survey on Saturday 8th November- which is over 1 month ago (todays date- Tuesday 16th December). Again, just highlighting the time lapse- reiterating my thoughts of a bad service.

The work finished professionally and I am as customer so happy with them. I would say thanks for every one who contribute in this project.

Recommended for free home improvements
⭐️⭐️⭐️⭐️⭐️

Gret efficient service , really satisfied with the work carried out would highly recommend

I went on bark to register I did not put a job in . I was contacted by John joice. Came to my home said he could fix my problem. I paid him £250 went got stuff to do job. One of them went to do work. The other pushed me to pay . Altogether I paid £1850. I was unable to get in loft to check but they shined a touch I could not see much. 20 minutes after my problem returned. Phoned numbers one did not work the other was off .so I have been scammed so not happy with bark or Trustpilot.

great experience. highly recommend. very professional and explained everything very well.

Ramzi and his team were very good and very Professional.
Was a pleasure to have them in my home.
They put for us new RAD and boiler
We really have from them

DO NOT USE THIS COMPANY!

My experience with this company has been extremely disappointing from start to finish. In my opinion, the entire process was unprofessional, and the quality of the work carried out at my property fell far below what I would expect.

The work conducted in my home showed, in my view, a lack of care and attention. Wires were left hanging down walls, cables were cut, and holes were drilled without my permission. My front door was damaged, and there were multiple scrapes and marks left on my interior walls by the engineers.

Following the installation, a TrustMark survey at my property uncovered several issues that I found deeply concerning. For example, the spotlights in my loft had been completely covered by insulation—a well-known fire hazard that, in my opinion, could have put my home and family at risk. I was alarmed that these issues were identified by TrustMark rather than by the company itself, and it appeared to me that no proper safety checks or quality assurance were carried out beforehand.

I was also told that the extractor fans had been incorrectly linked together and not in line with installation guidelines. To me, this further suggested poor workmanship and a lack of competence.

Throughout the entire process, punctuality was a major issue. The team arrived late every single time they were scheduled to be at my property. My interactions with the office were equally frustrating—phone calls often went unanswered, emails were ignored, and I sometimes found the staff rude when I did manage to get through. This all contributed to what I felt was very poor customer service and a disregard for my time.

Overall, based on my personal experience, I cannot recommend this company.

In response to their reply I HAVE CONTACTED SMARTWAY ON MANY OCCASIONS and they have ignored me. Once again evidence of their terrible service. AWFUL COMPANY and customer service DO NOT USE THEM!

If I could give less I would. They left my stairs covered in insulation and dirt. They threw all the things in my attic right to the back of the wall. My grandmothers clock was smashed, the Christmas decorations and suitcases were broken. They left live wires out in the open fitting energy saving things and left me with a broken plug socket. This was done in July by Mohammed and two other men. They then intimidated me into writing a 5 star review before leaving. None of them spoke a word of English to me. I still haven’t been able to get in touch and have anything fixed or get compensation for my grandmother clock. Now I’m on constant watch that my children won’t touch the live wires left out.

Do not touch this company! I went with the pension credit scheme as it offered upgrades. The survey was meticulous and they came soon after and installed air vents, extractor in the bathroom, better valves on the radiators puls a wall mounted electric heater. However, we had to argue about where this heater should go as the only place i didn't have heating was my kitchen. They also installed a Hive system to replace my old central heating controls - BUT THEY DON'T WORK. I've been unable to get through to Hive and have had only intermittent success getting through to Smartwayenergy. The first time they responded positively was when a neighbour phoned and the sent the same man who'd installed the system, but this time with someone who spoke English. The system then worked for a day but then returned to being unworkable. The next time I got through they said, eventually, that an engineer would phone me. He didn't. The next time they said they'd sent people to replace the Hive system. But they never arrived. Im 79 years old. Fortunately fairly robust. But I've been left with virtually no heating. The electric heater they installed has actually started to fall off the wall too! To say I'm incensed is now an understatement. I've been virtually without heating for a month now.

Amazing team, very polite and professional, would highly recommend them. Great job many thanks
Kuldeep Singh and Jassi

the guy who came to do assessment of my property was very polite and nice he did all thee things very professionally and explained what he was doing very good guy appreciate would recommend them

Amazing company with fantastic workers. Kuldeep and Jess'l were polite, friendly and helpful . The guys that fitted the boiler yesterday were also amazing both days They left everywhere spotless. Highly recommend this company.

Kuldeep and his team were very conscientious, so polite and cleaned up after themselves. Would recommend.

Ramzi and his team

Polite, efficient and tidy. Very happy and grateful customer here!

Friendly and nice explained everything to me nice guy

Great workers ! worked hard through the day ! very polite and friendly ..
Cleaned up too ! fabulous

Very good, pleasent