Smartyez Reviews 

SCAMMERS!!!!
I placed an order on 16/06/2026, paid for it in full on the same day. Logged into smartyez to check on order status, still comes up as pending. Reached out via email and received an AI response saying that they would cross check the order. This was 3 weeks ago.
Don't bother calling customer support, 02 80339268 is disconnected, 02 83551977 is a voice recorded loop saying they are busy and to send an email. Don't waste your time. Try getting your money back from your bank for 'non delivery of goods'

I haven’t received my order or my money back as requested. I have contacted Fair Trading. This company does not respond to contact, nor answer their phone.
Be warned

I have not received the item. These people are bunch of scammers. Beware!!!!!

Where is my product?
Where is your response to my numerous emails sms texts etc?
Why don't you answer your phone?
Where is my refund?
Your communication is none existent.
Spam?
Once again deliver my product or give me a refund?

I placed an order (992252) and paid $133.33 for a Giantz 1100 Watt Water Pump on 08-03-2026
The pump was never delivered after waiting a month. I tried to find out where it was. Ringing their phone number is a waste of time, so I emailed them about the whereabouts of the pump. An individual called Muhammad from their Customer Service Team replied and said that due to delays in delivery, they would refund me and asked for my bank details, which I provided. No refund was ever given. I have complained to the ACCC, and that issue is still ongoing. I also complained to the QLD consumer affairs, and they responded that SMARTYEZ would not respond to their messages, so their hands are tied. This company is an absolute fraud. I have read all of the reviews on Trustpilot, and everyone has had the same experience as me. They even reply to these reviews, saying that they are fake reviews. I do not believe that they are fake. Too many people have been taken for a ride by this organisation.

- Im Verified Now So Try Say Im A SCam Now :)
- OK so you wanna play that game do you
- Order #992220
- LG 43 Inch NANO80A AI LED UHD 4K Smart TV 43NANO80ASA
$503.83
- Pay ID (4% Cash Back)

$503.83 AUD
10 Mar

horrible customer service still haven't received the item paid it on the 10th of March it says it's been delivered What am I supposed to do And to make it even worse you're trying to say that I gave a scam review why don't you have the decency to contact me your company is nothing but a scam a sham until I receive my product this review will stay

my poor wife was expecting a TV for her salon I had to go into the local JB hi fi and buy it because of your shaming service So now I'm not only out of pocket $500 I probably lost a little bit of my relationship based on expecting something that was coming and it didn't

Ive Reported Your Page to Google Safe Browsing

Scammer WARNING!
Don't deal with this company, even if you find a very attractive price.
They were very quick to respond to help us when we had a problem paying for the order, but once the payment went through, there was no communication and no product delivered to us. They took our money and ghosted us. Yes, there is a number to call, but only the message said: "all our operators were currently busy and please call us back later or email us (They provided their email address in the message). Of course, we emailed them more than a couple of times, but there was no email back to us, neither from their purchase order page nor their contact us page. You can see there are some others who have had the same or a similar experience from this company, and if you don't want to be their next victim, purchase from other companies, but not this one.

You ask me for a review yet I have never received the product I ordered and paid for 2 months ago. I have emailed hi@smartyez 3 times for assistance and had no reply. I called the support number and the message directed me to email you. Overall a very poor experience, I cannot recommend you ...

Can we all report this website/retailer to get them taken down? I’m not sure why they still haven’t been taken down after scamming a lot of people.

The biggest scam I ordered two things with $100 over 2 1/2 months now and have still not received my item contacted this company multiple times over 20 emails the response was always the same, please wait 18 days for delivery to arrive Oxden multiple times for a tracking number. Nothing was sent back to me. The continuous response I received was the same every time your product has been sent out to you and no other information. Having a look at everyone's experienced. I realised in that this website was a scam do not order from here. Save your money and run from this website.

Items never arrived communication was very poor took days to get a reply would not trust this seller, scam website

No news post placing an order for 3weeks. Emailed customer service, received no response. Received order tracking directly after few days post escalation. Seems unreliable.

I'm convinced this is a scam company. I made an order two months ago on 19 Feb 26, for an item through the shop app. I have not received a tracking number or any sort of shipping confirmation on my items. I have attempted to reach out to "smartez" multiple times throughout the past two months and I have not received any sort of meaningful response from them aside from the AI messenger referring me to my receipt page on the shop app.

I understand reasonable shipping delays but there is no reason for an Australian domestic parcel to be delayed for two months!

Avoid like the plague.

Order not received at all and marked as delivered in QLD. I’m living in VIC. Nobody answered our call or replying our email.
SCAMMERS.
Never never never trust this bullish company.

My order has not been delivered in over a month and I can not speak to a person. Nobody answers emails sent. When I try to search tracking it says order complete and asks if I want to reorder.

I never received my order.This are scammers. Don’t trust this shop.

They are a scam, tv never came
Stay away

It has been 23 days since I placed and paid for my order. It has not been delivered

I still have not received my order.
Order was placed on 8 of march
I have tried to contact and no reply.
Very bad service

This is not a fake review i have an email with receipt of purchase and multiple emails that weren't replied to for months before i took it up with Afterpay and your phone system is fake no one ever answers its just the same message. Please be very careful of this company I was lucky to get my money back through Afterpay.

I got SCAM, never received the product, it's been over a month and a half waiting for my package