Where is my product? Where is your response to my numerous emails sms texts etc? Why don't you answer your phone? Where is my refund? Your communication is none existent. Spam? Once again delive... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I haven’t received my order or my money back as requested. I have contacted Fair Trading. This company does not respond to contact, nor answer their phone. Be warned
Re order. #991272 Ordered a vacuum robot 11 days ago. Due to the website payment layout, it made me purchase two vacuums instead of one by mistake. I emailed smartyez to cancel the second vacuum.... Toon meer
Bedrijf heeft geantwoord
I'm convinced this is a scam company. I made an order two months ago on 19 Feb 26, for an item through the shop app. I have not received a tracking number or any sort of shipping confirmation on m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The first e-retailer that offers complete free shipping ! No membership fee. Express delivery. https://smartyez.com
Contactgegevens
115 Pitt St, 2000, Sydney, Australië
- 028355 1977
- support@smartyez.com
- smartyez.com
1,4
Zeer slecht
85 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Extremely Dissatisfied. Order not Received
I placed and paid for my order on 23/02/6 and have still not received it as at 24/03/26. I have tried to contact Smartyez several times but have yet to receive a meaningful response. Their chatbot will only say that the order has been fulfilled. When I checked their tracking’ on the Shop App it only shows that it was shipped’ on 02/03/26. No further progress since that date. Every other Seller I deal with that uses the Shop App for order tracking shows me the complete timeline from order to delivery. I will never shop with Smartyez again.
25 maart 2026
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
Order was NEVER dispatched and NEVER…
Order was NEVER dispatched and NEVER delivered - this was revealed through the SHOP Tracking App. This is a SCAM Retailer do not buy anything from them as you may lose your Money. When queried about my order all they would reply was that it had been 'fulfilled' but tracking shows that it was never dispatched.
RECENT UPDATE
So now they are dodging their responsibilities by attempting to say that this is a fake review. This is a blatant lie to attempt to get TRUST PILOT to take this review down. Hopefully it will remain up to WARN everybody that this Online Business is a complete SCAM. Just take a look at all the other 1 Star TRUST PILOT reviews and see how much money this site has SCAMMED from legitimate buyers.
2 maart 2026
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
If I could give zero stars I would
If I could give zero stars I would. No email follow ups. Phone constantly busy on repeat. Another phone no somebody cancelled the call multiple times. I felt like I was being scammed. You should be ashamed of your selves if you think this is the way to run a business. Shocking.
2 maart 2026
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
WARNING - Suspect Scammers Orders Unfulfilled
Ordered on 10/2/26.
Messaged following up with order 14/2/26 & 19/2/26. Get no response or excuses.
Order status says Shipped 28/2/26.
Now its 22/3/26 and order still not received.
Order tracking doesn't work!
Will be taking matter further
10 februari 2026
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
no $1500 item received!
We ordered a $1500 vacuum in late December 2024 and have not received it nor have we received responses to our queries. This website is an absolute scam!!!
EDIT: check order #991756… this is absolutely not a fake review! You maybe didn’t find it under my name because the order is under my husbands name. Happy to have someone return call and emails and give us our $1500 back for the Roborock S8 pro ultra we ordered!
27 december 2024
Review zonder uitnodiging
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
I have not received my order
I have not received my order. Smartyez do not email back or ever answer the phone. It's been about 10 weeks since they took my money
9 mei 2025
Review zonder uitnodiging
Antwoord van Smartyez
Hi Trish, Thanks so much for your review. We are so sorry to hear you.
If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further hi@smartyez.com.
Kindest,
Smartyez
SOLAR POWERED FOUNTAIN FAIL
Bought a solar powered fountain last October 26th 2024. Have emailed several times as phoning is useless. After several attempts to get refund they finally got in touch promising a full refund plus $20 for inconvenience. No refund to date and that was 2 months ago. Tried many times since but no response. Would not deal with this shoddy company ever again. I will never see my $180 again. Give them a wide berth!
26 oktober 2024
Review zonder uitnodiging
Antwoord van Smartyez
Hi Frank, Thanks so much for your review. We are so sorry to hear you.
If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further hi@smartyez.com.
Kindest,
Smartyez
Ordered item 27th Dec 2024 $627.29
Ordered item 27th Dec 2024 $627.29. No delivery still (16/3/25). Rang vendor. no answer. Emailed twice in last month, no response. Now logged dispute through my bank. I would steer clear, as not able to contact and resolve with vendor.
16 maart 2025
Review zonder uitnodiging
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
SCAM
I purchased and paid for two items value being $3881.00 on 18th Feb 2025 to date have still not received anything have sent SMS, EMAIL , CALLED but no answer and no delivery advice. Have now put in hands of fraud/scam team.
20 februari 2025
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
I do NOT receive your product
I do NOT receive your product. email unanswered.
I am cheated by your site.
NEVER buy goods from Smartyez again in the future,
16 januari 2025
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
Took 3 weeks to get the order…
Took 3 weeks to get the order delivered. (no tracking info and customer service etc).
14 januari 2025
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
Definitely scammers
Definitely scammers. Impossible to get a hold of and never received items
28 februari 2025
Review zonder uitnodiging
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
Antwoord van Smartyez
Hi Srijan, Thanks so much for your review. We are so sorry to hear you.
If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further hi@smartyez.com.
Kindest,
Smartyez
DON’T GET CAUGHT - SCAM WEBSITE
18 June 2026 THIS IS NOT A FAKE REVIEW! I never heard from this company again, I did end up putting in a complaint to Consumer Affair and they followed it up. Please feel free to contact them and they will verify this is a fraudulent website. Please don’t get caught and PLEASE disregard their reply, FAKE COMPANY Ordered an office chair in Jan 2025. Almost March and still haven’t got it. Rang them, just a recording. Emailed everyday for weeks, had ONE response. Went on FB, left messages (I’m not the only one). Tried to talk to someone through Messenger, no response. Have reported them to Australian & State Consumer Protection. Waiting for Conciliation. Don’t get caught, this place does NOT exist. Now I have no chair and have to save to again. Mongrels.
11 januari 2025
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
Smarteyz advertised 9th Gen iPads WI-FI…
Smarteyz advertised 9th Gen iPads WI-FI for 769.99. Ordered on 26th December 2024. Confirmation of payment email came with a note that they would advise tracking details once it was sent. Several emails later with just one response saying they would cross check it’s now been 8 weeks. We’ll see how the bank goes with a chargeback.
They did send an email wondering when I would make my next order - that would be NEVER 🤪
26 december 2024
Review zonder uitnodiging
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
Scammers
SCAMMER ALERT. This company is a scam, they do not return calls, or email back. I ordered from them, they took my money, however did not send product. BUYER BEWARE..
9 januari 2025
Review zonder uitnodiging
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
Antwoord van Smartyez
We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.
Antwoord van Smartyez
You are welcome. Your good reviews will help us move forward.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.