Smith Thompson Home Security Reviews 

Emanuel had great customer service, didn't track dirt through the house, and gave me thorough explanations!

Technician was very courteous and professional, and seemed very knowledgeable about maintenance services performed, and the repairs required to improve performance of A/C unit. I would recommend Smith Thompson for HVAC maintenance services and repairs.

These guys are amazing. I’ll never use anyone else.

Great customer service ! Communicated what was good with my A/C and what needed to be repaired well ! Two thumbs up ! 👍🏾👍🏾

Juan was on time and very pleasant and helpful. He addressed all of my concerns.

I have seen Smith Thompson‘s HVAC advertisements for the last few months and called yesterday Noel the technician was amazing extremely professional diagnosed my HVAC needs and took care of everything. Amazing highly highly recommend their services. Thank you so much.

Juan was quite helpful and instructive in discussing the overall hvac system and discussing results/follow up work needed.

Noel was timely, courteous and took the time to try and diagnose our issue. He did a great job explaining what he was able to find (or in our case, not find). Unfortunately our issue isn’t our AC.

Manuel was great. Nice person, very informative, and very thorough in his work. Great tech, great employee!

Scheduling was quick and efficient. Juan was very knowledgeable and thorough, and did a great job explaining my issues and possible resolutions.

Alan was timely, professional and explained everything that needed to be done. Excellent work!

Quick service. Friendly staff. Good experience all around.

Beware!!
I just switched to a reputable Security Company that doesn’t charge you to come out and fix their faulty key pads. Smith Thompson has pathetic Customer Service.

They used to be so good. Now their employees are just plain rude. And they use the crappiest equipment that CONSTANTLY breaks. I’d recommend going with a more professional monitoring company.

Smith Thompson takes care of my security and pest control. This visit this time was quick and very easy. Technician was very polite in answering all my questions. Will always use this service.

I asked them to install a second doorbell camera which they did and then after about a week it failed. When the technician came out he said the transformer in the attic blew out and I would have to replace it myself. Now I want both doorbells removed and leave me with regular door bells. This guy was a real jerk.

Horrible system. Cameras constantly disconnect. When they do connect, they only stay connected for maybe ten seconds. Service department is useless.

I have been a customer for several years, and the few times I have accidentally tripped my alarm, ST has called quickly. Recently I had 9 windows replaced in my home, and I needed to have them reestablished for the alarm system. The ST installer performed the attachments quickly. I asked him about a new keypad, and he took the time to check for existing wiring in the attic (it was there). He took the extra step to install the keypad and did so in a quick and efficient manner. And did I mention he was such a nice guy? (I wish I could recall his name.) Love these guys.

If I could give them 0 stars, I would. Had their service since 2015. Their equipment broke and they won’t replace it nor will they come remove what they wired in to my house. Literally- the hardware is broken and they want me to pay a service charge as well as pay for new equipment. They also said that we installed their equipment (because they said they didn’t) and that they won’t remove it but I am not an electrician or technician to be able to do any of this. It is a fire hazard with their property and they will not service it. Stay far away!!

I have been a customer of Smith-Thompson Home Security for approximately 10 years in two different houses and have always found to be prompt, efficient, friendly and reasonably priced. Recently I had a problem with my Alula remote device. I called the technology department and they quickly scheduled an appointment. The technician arrived on time, checked the home device, installed a new unit and double checked the entire system. He explained the problem, fixed it and now I feel safe and secure. I would highly recommend Smith-Thompson.