Smokestack Guitars Ltd. Reviews 

I bought a Suhr from Ed, beautiful guitar and exactly as described and pictured. Given the value I was a little nervous of buy in over the internet. It turns out there was no need.

The guitar was amazingly packed in a very stout box, with lots of shock mount and protective packing. I have never seen anything like it. Lots of communication from Ed throughout the process. A real pleasure and delight, I can’t recommend more highly. I would have no hesitation in buying again in the future

Justin

Easily the best experience buying a guitar online. Excellent communication, super safe packing and lightning fast delivery. Great choice of high end guitars, pleasure to do business with Ed, very nice person to deal with, surely not the last one I purchased from him.

Great person, received best offer in the market, covered long distance to collect guitars. Can’t recommend enough, definitely top class service. Was a pleasure to meet I am sure I will deal with him again.

Customer service done right. I ended up returning a guitar that I just couldn’t get to grips with, literally, the neck was bigger than i thought it would be. the guitar itself was beautiful and would have been perfect for me if the neck was slimmer. I emailed Ed with my concerns and he put my mind at rest saying nothing was more important than me being happy with the guitar and the service from Smokestack guitars. There was no awkwardness at all, just a dedication to customer service. In addition, the packaging was the best I’ve ever seen when the guitar arrived, the hard case wrapped with foam and an air bag. Meticulously packaged. Communication was 10/10 throughout. I will definitely use again. Fantastic.

Have transacted with Ed a few times already, a pleasure to deal with and proper gentleman. Fair prices and an amazing catalogue.

Great service - prompt communication, great job with packing and shipping. Highly recommended!

My experience with Smokestack Guitars was first class in every respect.. brilliant guitar of course (PRS Hollowbody 1 with factory mods), and at a great price, but really special level of service making the whole transaction seamless. Ed deserves a ‘packer of the year’ award for beautiful shipping packaging!

Ed at Smokestack is nothing short of a pleasure to deal with and made my dream guitar purchase the best experience I could’ve hoped for!

His communication, patience and overall professionalism when it came to packaging, sending and restringing/setting up the guitar free of charge were greatly appreciated.

My DREAM guitar of over 15 years, PRS Custom 24 arrived even earlier than expected and with full tracking, very well packaged safely and utterly spotless.

Thank you again Ed!

Bought a Lovely James Tyler guitar from Smokestack, it was exactly as described , in fact probably better than described. It was packed incredibly well too.
Communication with smokestack was great , all round a great deal professionally handled
Would defo highly recommend thanks smokestack A1+++++

I Have now purchased 2 amazing guitars from Ed at smokestack Guitars . Both purchases were completed on line after a chat on the phone . I can honestly say that the service is 5 star plus...
I have never met Ed however I 100% trust him and will definitely purchase my next PRS from him . I highly recommend his guitars and go as far to say that they are the most accurately described in the UK.
I'm over the moon with mine ..after care service is also 100% .
Thank you Ed.