SM Retro Reviews 

It was a jersey I had tried to find for many years and I was delighted to find out that you sold it. The product was as described and was well made. I would be happy to reccomend SM Retro to any other sports fans looking for good quality merchandise

Regards

Stuart McMillan

So far I’ve waited around 10 months , no shirt . And all I’ve received from their customer service is extended delivery/ tracking dates , I wait for that date but the tracking information never gets updated . They now seem to have stopped replying to my emails. 50 quid in the bin . Bunch of absolute chancers

Absolute conning scamming bastards, 3 months since I ordered & nothing received, no reply to emails, tracking number does not work, I’m by far not the only person to experience this “wall of silence “ from them, well I will pursue this non stop, I believe they’re based in Bristol, avoid at all costs.

Per so many reviews on here, no shirt ever arrived and I ordered in March 2025. Numerous excuses, first said out of stock, then illness with employees but I had to email so many times before they even acknowledge. They then email back and state they’ve sent it with ‘postal details’ but that never works either & nothing ever arrives. Last 3 months no reply from them with no acknowledgement at all.

This has been a bit of an ongoing saga.
I ordered 2 Motherwell Jerseys in January 2025, After a bit of chasing up, the wrong jersey (and only one) arrived in May. I contacted them and they were apologetic. I was asked to send the jersey back (to an address in the UK) which I did at my own expense.
I was then issued with a new tracking number and assured that the jerseys were on their way. Nothing appeared and after many unanswered emails, I figured all hope was lost.
In December out of the blue I received an update saying my jerseys would be with me in January. As I said, It's the hope that kills you.
They gave me the old tracking number and said to check 26th January. As usual nothing has shown and now my emails are being completely ignored.
The annoying thing is that my brother ordered a Tottenham shirt in December and it arrived in January.

Dopo 5 mesi di bugie per email la maglietta ordinata (a dicembre, siamo a fine aprile) non è arrivata

The same as everyone else, no shirt ever came. They continually lie to you in correspondence. Avoid them. Give them no money. Had to open a fraud claim with my bank to get my money back. DO NOT USE THIS COMPANY, THEY WILL STEAL YOUR MONEY

No delivery 3 months after order.
No updates.
No response to chaser emails.
The only update received was an email confirming payment had been processed and proclaiming the item was on the way. 12 weeks later, still not delivered. No response other than auto acknowledgment to 3x chaser emails. I'm liaising with my bank to get a refund. This company is awful. You should never ignore customers.

Please do not order anything from SM Retro!!!
Check the numerous bad reviews and unhappy customer comments.
I ordered a shirt in June 2025, have still not received it and we’re in April 2026. They do not respond to emails so it looks like I’ve lost my money now and have given up on receiving the shirt.

The shirt did take a while to get here and it missed my grandsons birthday. When it did, the embroidery and the material was very good, the problem was that the sponsor letters peeled off on the first wash. I emailed customer service and never got a reply.

Shocking..no shirt no communication,..tracking number false..all positive reviewers are made up ..odd that they all have 1 review?..call your bank..report to organisations who investigate fake sites such as this..avoid at all costs.

Update still no shirt no suprise

Use Club Retros..got the shirt I wanted from them within 7 days v happy with the Club Retros company

I see they advertising new Retro Tops to cash in on World Cup. DO NOT buy from them. I ordered November and still not received, a nonesense story about staff member being ill and Thailand shipping note. Fraudsters. Please DO NOT buy anything from this mob.

Happy Birthday to me! One whole year since ordering and still no shirt!
Randomly about a month ago I got yet another email explaining there had been issues but everything is now sorted and heres a tracking link…you know the rest. I really can’t fathom out what they are doing but people still must be ordering shirts that dont exist and Im sure im not the only who has noticed all their happy customers have suspiciously all got one review on trustpilot?

Purchased a shirt in Nov of 2025. Was advised that shirt would arrive be end of year and with it being holidays I was patient even after being told that they having a starting issue. It has now be 5 months and they no longer respond to email. I have stopped corresponding and now my bank is involved to get a refund. Seems to be a common issue

Nine month update

STILL NO TOP HAS ARRIVED AND NO FEEDBACK FROM COMPANY AS TO WHATS GOING ON.

Do not waste your money on these people

Ordered a couple of shirts in December 2024, they still haven't arrived as of March 2026.
Updates are few and far between, and simply not accurate.
I had previously left a review and the company were quick to contact me offering a goodwill discount in exchange for removing the review, and committed to following up on the delivery.
At this stage, I don't exoect to recieve the shirts, I don't expect I'll get my money back.
Feel it is only responsible to let people know to avoid this company.

Ordered in Sept....gave the company the benefit of the doubt with the mixed reviews...thought plenty of time for it to arrive as it was a xmas present...roll on nearly April...still no product....and dont answer your questions properly in emails...they just dodge them...and say it will be updated....shock it hasn't....been asking for a refund for nearly 2 months and no reply or refund....would love to escalate further as they really shouldn't be trading if they can not provide what they are advertising and selling.

Absolutely terrible. They gave a date for updates& delivery ,delivery never happened. Continued to email them no response
Money has gone out of my bank no goods . Strange because on speaking to someone else about this company the same happened to them get correspondence until 28 days then you hear nothing

Ordered in January, still nothing. Communication is dreadful, all I ever get is a repeated email that tracking information will be available soon. Asked for a refund, nothing. No shirt, ordered as a present for brother, no tracking information, no refund. Just a load of BS about postage delays, sickness, and a million other excuses.

Absolutely rubbish. If I could click zero stars I would have.
Ordered in July 2025. Now March 2026 and still no shirt, or refund.
Communication from them has been very poor. Every email correspondence has come with me making the first contact.
I must have sent 20 emails in 8 months and had about 4-5 responses. With another few automatic replies that are as good as useless. Even their actual responses were rubbish and confirmed nothing. No telephone number on offer that could see anywhere either.
I asked several times for either the shirt I ordered or a refund, and have given them a few months to sort out this ridiculous situation before resulting in me leaving this negative review out of sheer revolt in their lack of providing me with anything.
This is such a shame as the shirts actually look really good. But 8 months in and £42 out of pocket is just terrible service. Whatever the excuse is.
If you can’t make or locate the shirt (not sure how your shirts are sourced), then just a refund would have been acceptable, even though a last resort.
But I’ve had nothing at all.
I’ve never left a negative review for anyone before.
So SM Retro, this review is all your own doing.
To anyone thinking of buying from these guys I wouldn’t waste your money, and eventual time in chasing it up.
Avoid. Avoid. Avoid.