Ordered and paid for an item only to find when I chased it was out of stock! Chased again for delivery date having been told via email it was back in stock after five days. No idea when I will receive... Toon meer
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Lees wat reviewers zeggen
Very pleasant experience indeed. I had a few inquiries regarding the item I planned to purchase, every single one was answered by a customer service agent promptly and fully.
For context, I currently own their 2026 WI Journal and two leather evergreen notebooks. I have returned a notebook after buying in error with no issues. Customer support was happy to help. Ver... Toon meer
Smythson - and Gail specifically - were absolutely wonderful about finding and shipping the blue Mara stationery box! I own several other blue Mara office products, and this is the perfect item to com... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 1887, Smythson represents over 130 years of British luxury leather goods at their most refined. Quintessentially British Diaries, Books, Handbags, Bags, Stationery, Travel, Jewellery Boxes.
Contactgegevens
141-142 Sloane Street, SW1X 9AY, London, Verenigd Koninkrijk
- 08081641801
- enquiries@smythson.com
- smythson.com
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Heeft 40% van zijn negatieve reviews beantwoord
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Great prosucts
Beautiful website, beautiful products
The website and checkout process is an absolute joy. There is a smoothness to it which makes for excellent browsing and does well for the brand. They have lovely Christmas cards that stand out from the rest and arrived at the top of Google. The only thing I would mention is that I couldn't see the extra value in the more expensive cards; perhaps they need a more detailed description.
Mara small moon compact wallet
Mara small moon compact wallet. I love Smythson leather and I have just had delivered the Mara Small Moon compact purse. This small purse is amazing if you are looking for a purse for any size bag this purse is perfect. I got all my cards some notes and some Change in and there is still plenty of room. Also Customer Service at Smythson takes a lot of beating. If you are looking for something last look no further than Smythson.
Beautiful stationery
Beautiful stationery and fantastic service with prompt delivery. During this present pandemic I decided to purchase some high quality stationery and was delighted to happen upon their website with a 20% percent off discount and free delivery. A few weeks later I received an email to say that the sale was on and I ordered some further stationery and correspondence cards. All the items were beautiful and it is lovely and decedent to use this beautiful paper, cards and envelopes. Just one quibble. During the sale note books were on sale at 50% percent off and I bought a “smile” wafer notebook. The quality is beautiful but the size is minute and I am not sure what I will or can use it for. It cost £14 in the sale but that is just an exorbitant price to pay for such a small item with no use for it. I cannot believe it would have normally cost £28.00. It is my own fault as I did not check the measurements before I purchased. Still delighted with the rest of my items. Have enough stationery to do me for some time but I would not hesitate at giving them another order when the next sale is on. Will take a miss on the note books though.
Pretty unhappy customer
Pretty unhappy customer. Had my hold-all for 12 months, used half a dozen times, and the stitching on the leather handle has come undone already.
So now it’s being repaired - fortunately at no cost because luckily took a photo to prove was 12 months to the day - but it means I’m without my bag for the next 3 months!!
I didn’t expect it to last only 12 months and then didn’t expect to be without it for 3 months.
The quality is nowhere near what I expected - they’re not cheap products.
I’d rather have my money back, though that wasn’t offered. If it falls apart again I will certainly be looking for my money back so I can buy a higher quality hold-all with lifelong customer service from LV.
Update: finally picked up my bag after lockdown. The repair is Really messy and I’ll be taking it up with Smythson again.
great products ..
great products ... love the note books ... the paper is fantastic quality.
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