Found out about this company this morning, went there and ordered online to collect immediately, staff were ever so helpful, As I collected in person they offered me a refund for postage or anothe... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 sect... Toon meer
Bedrijf heeft geantwoord
I ordered on Friday and delivery was due Monday, it never arrived so checked tracking with courier company, it stated there had been a problem with my delivery. When contacted I was informed it had b... Toon meer
Bedrijf heeft geantwoord
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cateringeten en -drank leverancier
- Drankendistributeur
- Voedselfabrikant
- Restaurantbenodigdheden winkel
- Magazijn
Geschreven door het bedrijf
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Contactgegevens
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Verenigd Koninkrijk
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4,5
Uitstekend
202 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Brilliant product the kids to Loveit…
Brilliant product the kids to Loveit and the price is great
22 juli 2026
Antwoord van SnowShock
Thank you very much, we appreciate your feedback.
one of the best places to get slushy…
one of the best places to get slushy and also delivery is fast and accurate the customer service is also very nice.
23 juli 2026
Review zonder uitnodiging
Antwoord van SnowShock
Hey, this makes us so proud, thank you.
Antwoord van SnowShock
Hey Alex, we appreciate your feedback and love it! Thanks.
50 out of 10
Found out about this company this morning, went there and ordered online to collect immediately, staff were ever so helpful,
As I collected in person they offered me a refund for postage or another 5L bottle of syrup which I went for,
Would highly recommend this company if you're in a rush for syrup
9 juli 2026
Review zonder uitnodiging
Antwoord van SnowShock
Hey, it was great to meet you, come back soon.
Order replaced
I ordered on Friday and delivery was due Monday, it never arrived so checked tracking with courier company, it stated there had been a problem with my delivery. When contacted I was informed it had been returned to Snowshock. I contacted Snowshock Monday evening, they got back to me first thing Tuesday to confirm the package had leaked and was destroyed so they sent me out another delivery with a free gift. My delivery came 8.15am Wednesday morning 😊. All my items including a free upgrade from 1 litre to 5 litre syrup, straws and samples of other flavours. Can't fault Snowshock, especially Joseph for sorting out the problem and getting delivery to me quickly. Oh plus the syrups are amazing for our slushi machines 👏👏
1 juli 2026
Review zonder uitnodiging
Antwoord van SnowShock
Thank you so much for taking the time to leave such a fantastic review.
We're really sorry that your original order was damaged in transit, but we're delighted we were able to get everything sorted quickly for you. I'll be sure to pass your kind words on to Joseph – he'll be thrilled to know he made a positive difference.
It's great to hear you enjoyed the free extras, and even better to know you're loving the syrups in your slushy machine!
Thank you again for your patience and for choosing Snowshock. We really appreciate your support and look forward to supplying you again soon.
Have a fantastic summer!
The Snowshock Team
I love the slush syrups from here id…
I love the slush syrups from here id never gonanywhere else wellnonuse ebay hut still this slush .top marks all round fast delivery easy to use tastes great and great price
2 juli 2026
Review zonder uitnodiging
Antwoord van SnowShock
Great, we're so happy you love our slush. Have a great day and thanks for taking the time.
Antwoord van SnowShock
Nice timing for this great weather! Thanks.
Amazing service 💯
16 juni 2026
Review zonder uitnodiging
Antwoord van SnowShock
100% thanks for the review, have a great day.
Impressed with the prompt response and…
Impressed with the prompt response and high level of customer service I have received on my first order.
Quick delivery, speedy response & the kids love the flavours of the GF choices.
Will definetely be using them again.
8 juni 2026
Review zonder uitnodiging
Sell you broken / faulty machines
They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 section 23 (as paid outright) They refused to help repair when first contacted and when agreed to look say it is not under guarantee I’m left with a court case to get money back and no machine. Try a different company
31 mei 2026
Review zonder uitnodiging
Antwoord van SnowShock
We are disappointed to read this review and do not accept a number of the statements made. The review contains factual inaccuracies and is not reflective of the events that took place.
A true reflection of SnowShocks' after-sales care is well documented publicly, and we invite prospective customers to read further and form their own view.
SnowShock
Snowshock, review
I ordered the syrup from Amazon not realising Snowshock had their own website.
I purchased the sour apple, and it’s one of the best slushies I’ve had.
Highly recommended I will definitely order from this company again.
20 mei 2026
Review zonder uitnodiging
Antwoord van SnowShock
Were glad you love it. Try the Classic Cola, it tastes better then Coca Cola! Have a lovely day.
Excellent and fast communication and…
Excellent and fast communication and speedy delivery.
21 april 2026
Easy to order and nice products 🙏
21 april 2026
Not worth for price
24 april 2026
Antwoord van SnowShock
We are disappointed to see this review.
Your order was for a genuine manufacturer spare part, which was supplied at the manufacturer's recommended price. As no further feedback has been provided, we are unfortunately unable to understand what aspect of the purchase you felt was not worth the price.
Should you wish to discuss your concerns further, please feel free to contact us directly.
SnowShock
Quality product and great service
Quality product and great service
Have been a customer for over ten years very happy
21 april 2026
Antwoord van SnowShock
Thank you Neil, we really appreciate the endorsement. Have a great day.
Can’t recommended snowshock enough
Can’t recommended snowshock enough, exceptional customer service, especially from Alan who was very helpful!
17 april 2026
Review zonder uitnodiging
Antwoord van SnowShock
Thanks - if you're happy - we're happy. Have a lovely day
Slush machine reviews
What an excellent company to deal with, helped through all the installation process and sorted issues on the spot
Alan the technician is a great asset, really helpful
16 april 2026
Review zonder uitnodiging
Antwoord van SnowShock
Hey, we are so pleased and Alan's getting a Big Head! Thanks, have a great day.
Easy web site to use
Easy web site to use
Very helpful contacting regarding order availability
26 maart 2026
Antwoord van SnowShock
Hi Karen, glad you enjoyed your experience, thanks for the review 😁
Antwoord van SnowShock
Great! Thank you.
Give it a try
Always well wrapped up so no leakages, the syrup made into slushie or milkshake is absolutely beautiful 10/10
24 maart 2026
Review zonder uitnodiging
Antwoord van SnowShock
Thanks for the feedback and the 10/10 we appreciate it.
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