Found out about this company this morning, went there and ordered online to collect immediately, staff were ever so helpful, As I collected in person they offered me a refund for postage or anothe... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 sect... Toon meer
Bedrijf heeft geantwoord
I ordered on Friday and delivery was due Monday, it never arrived so checked tracking with courier company, it stated there had been a problem with my delivery. When contacted I was informed it had b... Toon meer
Bedrijf heeft geantwoord
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cateringeten en -drank leverancier
- Drankendistributeur
- Voedselfabrikant
- Restaurantbenodigdheden winkel
- Magazijn
Geschreven door het bedrijf
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Contactgegevens
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Verenigd Koninkrijk
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4,5
Uitstekend
202 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent speedy delivery
Excellent speedy delivery - fair price regarding syrup and shipping. Only slight disappointment was I never received a reply to a question I had which I emailed.
12 september 2022
Review zonder uitnodiging
Antwoord van SnowShock
Hi Kriss, thanks for the review. I found your details on our system, but no e.mail somehow. Please e.mail here if you would still like some help
sales@snowshock.co.uk
Antwoord van SnowShock
Thanks Dalvir, we appreciate your words.
Great service and fast delivery again…
Great service and fast delivery again from Snowshock
18 augustus 2022
Antwoord van SnowShock
Many thanks for the feedback we appreciate it.
Quick delivery everything in stock
17 augustus 2022
Antwoord van SnowShock
That's an A for the Team, thanks Mr T ;-)
In one word crap
We have to do all chasing for an engineer on a brand new machine.
Slow delivery on machine and Dredful slow delivery on slush consumables
12 augustus 2022
Antwoord van SnowShock
Hi Matthew, we have been looking into your issues and I belive things are resolved. Thank you for your comment that the review was aimed mostly at the 3rd party companies we use for delivery and service. Your feedback is valuable and helps us to improve on our 96.2% success rate.
Had issue with bowl service department…
Had issue with bowl service department were very helpful and order the part I needed for me. Gave me very helpful advise on the best way to fit it.
12 augustus 2022
I was given a discount code that would…
I was given a discount code that would not work. Email for a call back and filled in the online form for a response now 3 days later and no reply
10 augustus 2022
Antwoord van SnowShock
Hi Andrew,
Apologies for the issue with our discount code. A member of the sales team is going to contact you via email to look into this for you.
Excellent service from start to finish
Excellent service from start to finish. Clear website information gave you all you need to do an easy order.
We were kept in the loop with the dispatch with regular delivery updates.
7 augustus 2022
Antwoord van SnowShock
It makes us happy if you're happy, thanks for the review.
Great prices
Great prices, great customer service experience, great value on products and most of all great profits!
3 augustus 2022
Antwoord van SnowShock
Thanks Jaspal, great to hear, we hope you have a great day.
Easy to use web site
Easy to use web site. Order arrived very promptly. Couldn't ask for more.
2 augustus 2022
Antwoord van SnowShock
Great, we'll try our best to keep this up for you.
Simply cant fault the machines or…
Simply cant fault the machines or ingredients. Service has been exceptional so far too
31 juli 2022
Antwoord van SnowShock
Thanks for sharing, have a great day.
Antwoord van SnowShock
Thanks for the feedback Andrew, we hope to look after you for for a long time to come.
Excellent staff
Excellent staff. Kelsie always on hand to give 100% to her customers and very pleasant
26 juli 2022
Antwoord van SnowShock
Thanks for this, Kelsie's over the moon!
Antwoord van SnowShock
You've made Kelsie's day! Thanks.
Very fast delivery
Easy to order, very reasonable price and super quick delivery! will not get my syrups for my home machine from anywhere else now
25 juli 2022
Antwoord van SnowShock
We're glowing x
Antwoord van SnowShock
Thats great. Once we are aware of a problem with our couriers we will always solve it as urgently as we can, thanks for your patience.
Hi Jack, apologies if you have experienced an issue with your order, however according to the courier your full order was signed for on 30th May. Although this order does date back a while a member of the team will be more than happy to look into this further for you. You can contact us on 0330 053 6132 with any queries relating to your order.
I was very satisfied with the service I…
I was very satisfied with the service I got over the phone, everything that I needed to know was explained to me in great detail. And I love the triple slush machine it’s awesome.
Thank you,
Janie
23 juli 2022
Antwoord van SnowShock
Hi Janie,
We're very glad to hear you're happy with your purchase. Make sure to try some of our other flavours in your triple machine! Thank you for your review.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.