My first order was lost in the post. Has taken 2 weeks to get a replacement with much time spent on admin. When Jay was running the store this happened once before & I was sent free goodies & points a... Toon meer
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Lees wat reviewers zeggen
Absolutely love this company and the Soakie community on their Facebook page. The service Jay and team offer is fantastic and the quality of their products is top notch. There are also loyalty point... Toon meer
Bedrijf heeft geantwoord
Absolutely amazing company, the owner is lovely. Nothing is ever too much trouble, they go above and beyond for their customers. And one thing I have noted and that I find incredible - unlike other co... Toon meer
Bedrijf heeft geantwoord
This company deserves nothing less than 5 stars. ☆ Customer service - Above & Beyond ☆ Dispatch times - Super Fast ☆ Products - Amazing, my company would be nothing without them. ☆ Support - T... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cosmetic Ingredients. Moulds, Dyes and Supples. Mostly for Bath Bombs, Soap, Wax, Massage Bars, Plaster of Paris, Resin, Cement and food casting. A UK based company delivering quality items around the world! Ingredients for all sorts of bath, body, home and cosmetic uses supplied, with regular updates and outstanding customer care. We also have a private Facebook group, which is a hub of experience and knowledge to help you, whether a well seasoned manufacturer or an amateur hobbyist who just wants to learn more about the items you make for your personal use.
Contactgegevens
3B King Street Industrial Estate, PE6 9NF, Langtoft, Verenigd Koninkrijk
- 01733 973950
- sales@soakrochford.co.uk
- soakrochford.co.uk
4,7
Uitstekend
400 reviews
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Amazing company and customer service
Amazing company and customer service. Super fast delivery too. Wouldn’t go anywhere else now. Thank you soak!
20 januari 2023
Antwoord van Soak Rochford Ltd
And thank you too Cona! x
5 Stars!
5 Stars!! Always 5 Stars!! Would give more if I could. Everything about this company is amazing! From Products to support, above and beyond is standard practice. Can not thank them enough for helping me and my venture flourish.
6 februari 2023
Antwoord van Soak Rochford Ltd
Thank you so much Michelle! x
Friendly and helpful staff
Friendly and helpful staff. Was running late and the owner waited outside with my order as they had closed for Christmas. Thank you😊!
I did!😊
23 december 2022
Antwoord van Soak Rochford Ltd
It was lovely to meet you Doreen. Thank you for your order, and i hope you managed your last minute Christmas in time!
Bought a gift voucher for partner
Bought a gift voucher for partner. To be opened on Xmas day. And it was there on Xmas day early in a email
25 december 2022
Antwoord van Soak Rochford Ltd
Pleased to hear it arrived as planned! Thank you for your order too!
Antwoord van Soak Rochford Ltd
Lovely review! Thank you, Natasha!
Fast and efficient
19 december 2022
Antwoord van Soak Rochford Ltd
Hi Bryan, thank you so much for stopping by to leave us a review <3
I ordered two same chocolate football…
I ordered two same chocolate football mould same size quantity 2 for but both were so different, one was ok and the other one was bit bigger and dented, couldn’t make my bath bomb, i complained but still no reply. Waste of money.
26 november 2022
Antwoord van Soak Rochford Ltd
Hi Sidra,
I have looked through the mailbox and have found your out of hours email dated 24th November 2022 and also our reply the following day. I have put both below for you to see.
"Hi there,
I have ordered two football moulds few days ago and i received my parcel today which i was looking forward to and i am so disappointed to see that both of these moulds are different in size, if i am making a bath bomb i won’t be able to make it with these moulds as one is bigger in size then the other one while i have ordered the exact same size moulds.
I need two same size moulds as soon as possible there was a reason i paid 24tracked delivery.
Kindly find a solution and let me know.
Thanks,
Sidra XXXXXXX"
-----------------------------------------
The following reply was sent to you 25th November 2022 within 18 minutes of being open, which we never had a reply to:
"Hi Sidra,
could you please add some photos? The moulds should be the same size and I cant see how it would be possible to send different sized moulds out- as they are made from a master which cannot change size.
Do you mean that the outside of the plastic (The flat part) is a different size? If so don’t worry, You can cut this to be the same size.
Our moulds are designed to be flat backed but if you wanted to make a large 3d football then you can trim the flat parts to make them suit your requirements.
Give us a shout if you have any problems, and have a great weekend,
Jay"
----------------------
It is totally possible to be able to make a 3D shape with them, however this is not how they are intended to be used- and probably not the easiest for a beginner either which is why we we sell them as a flat backed mould to be used individually. On your email there was no mention of any of the moulds being damaged either.
Please do reply to us via email so that we can help you further.
Kind Regards,
Jay
Lots of support and speedy delivery
Lots of support and speedy delivery, just love how Jay and the crew get involved with their customers always there to help 👍🏼👍🏼
12 december 2022
Absolutely amazing service as always
Absolutely amazing service as always. Even when I had a product missing it was dealt with super fast and sent out that day to arrive next day. Can not fault this company one but amazing customer service and always super helpful 5 stars don’t cover the amazing all round service
16 november 2022
As always great products excellent…
As always great products excellent quality and superfast delivery as always very polite customer service if needed. Just great products and great team
5 december 2022
The products are amazing
The products are amazing! And their customer service very friendly and prompt. They deserve more than 5 stars !
21 november 2022
Great service
The service from Soak Rochford is always outstanding. Very quick dispatch and great quality products.
26 oktober 2022
Antwoord van Soak Rochford Ltd
Thank you for the lovely feedback Charlotte
Awesome friendly professional company
Awesome friendly professional company, never let you down and always there to help 🌟
4 november 2022
Antwoord van Soak Rochford Ltd
Lovely to hear, thank you Jonny
Fastest delivery service
Placed my order late on Sunday night, I can't believe its already shipped!! There's nowhere else you get service this fast. Proud to call myself a Soakie
7 november 2022
Antwoord van Soak Rochford Ltd
Thank you Soakie Carol :)
Great variety and quality of products…
Great variety and quality of products at a great price with very fast delivery. Information is also excellent
1 november 2022
Antwoord van Soak Rochford Ltd
Thank you Jo, much appreciated
Amazing as always
Jay and the team, are always helpful. The products are amazing am I’m excited to buy more in the future
22 oktober 2022
Antwoord van Soak Rochford Ltd
Thank you Shannon, appreciate the review :)
Love this company so much
Love this company so much
There customer service is 1000%
Can’t fault them in any way
2 november 2022
Antwoord van Soak Rochford Ltd
Thank you Joanne, lovely to hear
Love
Love, love, LOVE this company!
Always super helpful with advice for new makers, HUGE range of goodies to pick from and with their social media groups, it's always super easy to get loads of help and inspiration too.
25 oktober 2022
Antwoord van Soak Rochford Ltd
Thank you for taking the time to leave a review Michelle, thank you for your business :)
Would definitely recommend
I love this company, such great prices, products, and the staff are amazing! Always willing to help
18 oktober 2022
Antwoord van Soak Rochford Ltd
Thank you for the lovely feedback Stephanie
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