Sofology - Hull Reviews 2.433

The customer care has always been great. Gary is the person we normally deal with and we can say everything runs smoothly.

I was told my sofa and chair would be delivered 9 days ago. My delivery was the vans 2nd stop. My sofa has yet to arrive. Not one senior manager has taken responsibility and called to explain why my sofa is in Doncaster and my chair is in Nottingham when in should be in my house near Hull. When you ring the customer support team you can wait over 20+ minutes and get no answer. There must be some systemic problems in this business. Sofology is part of the DFS group. I have tried to escalate twice to senior managers. I was told both times it would take 72 hours for them to contact me. They still haven't so we can only speculate where the problems lie...but a wild guess would be at the top.

This is the second time we have been and purchased a chair to go with our sofa. The lady we dealt with was lovely and helpful and sorted it out in minutes. Overall both visits have been very enjoyable

We had a very pleasant experience today. Gary was very helpful and patient and nothing was too much trouble. To the point of rearranging the showroom with bits of furniture for me to see if mixing and matching would work. Big thank you to Gary, top bloke.

Staff super helpful and informative, highly recommend

Great service

Charlotte at the Hull
Store was very knowledgable and helpful. Excellent service.

Our experience was made better by your shop colleague. The information she gave was very helpful in helping us to choose the right sofa for us.

Gary from the Hull store was so helpful and friendly and made our purchase so smooth. Thank you Gary!

Staff not pushy and very friendly and helpful
Store spacious and very well layed out

Very efficient, helpful & courteous staff. Made sure that we had all of the information we need post sale.
Would definitely recommend

Simon in the Hull Store was very helpful

We can’t wait to get our new sofa delivered

Great service and no pushy sales people. Really helpful and knowledgeable of their products.

Liked the fact you are left to browse without being pestered. Happy staff ready and waiting when you’re ready to be helped.
Gave all the information and offered alternative options if what you were looking at wasn’t just what you needed.

Gary at the hull branch h was brilliant, very friendly and approachable. Helped us whilst in store without us feeling at all pressured. We will definitely be back next time we need a sofa.

Really helpful staff - told Charlotte my ideal dimensions and she was able to show a few different choices very quickly, and answered all the questions I had

The staff were very knowledgeable and even helped guide our decisions when we weren't even tok sure exactly what we wanted.

Landed exactly on what we needed and can't wait for the new sofa and new feel front room.

The cups of tea went down well too...

Holly was very helpful in finding the right sofa for our room. She was very friendly and knowledgeable about the different options available to us. She made our sofa shopping experience easy and made us feel very welcome in your store.
Thankyou Holly.

Made welcome, informative left to look around no pressure but available when needed. Gary, Sam and Holly all very polite and helpful a pleasure to deal with them.