Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieWhite City Retail Park, M16 0RP Manchester, GB
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Lees wat reviewers zeggen
A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... Toon meer
Bedrijf heeft geantwoord
Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... Toon meer
Bedrijf heeft geantwoord
The main thing about Sofology is that you don’t get followed around the store by some over-eager sales person after their commission. Ikram was fantastic. Friendly, informative and encouraged us to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
White City Retail Park, M16 0RP, Manchester, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Great buying experience
I visited the Manchester store a number of times to make my decision on the right sofa. Each time it was a great experience and I think it does make the difference that the sales team do not feel like vultures following you around the store. When I had made my decision, Happy was a great help and very personable making the experience pleasant and very easy. Overall a great shop and team and I am looking forward to my sofa arriving in a few weeks.
18 oktober 2025
Antwoord van Sofology - Manchester
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Dream sofa purchased!
Al helped me purchase my sofa and he was great, super helpful and knowledgeable - a good soft seller!
18 oktober 2025
Antwoord van Sofology - Manchester
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the team were helpful. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofa!
Happy was great
Happy was great! Really friendly and answered all questions efficiently, would definitely recommend!
19 oktober 2025
Antwoord van Sofology - Manchester
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent customer service
11 oktober 2025
Antwoord van Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Qas was extremely satisfying with his…
Qas was extremely satisfying with his nolig of the kind of sofa we wanted and listening to everthing we had to say and I think he deserves a raise or even a bonus i haven't had customer service like that in a very long time
14 oktober 2025
Antwoord van Sofology - Manchester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
I was looked after by Justine
I was looked after by Justine. Friendly, knowledgeable and patient whilst I made up my mind !!
11 oktober 2025
Antwoord van Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The staff were so kind and welcoming
The staff were so kind and welcoming. Every step of the way they showed kindness and genuineness. So glad to have bought a sofa here from such a lovely team.
8 oktober 2025
Antwoord van Sofology - Manchester
What an amazing review, thank you so much for taking the time to write this 😊
Great customer service
Will at the White City Retail park in Manchester was so helpful. He answered all our questions and we felt really informed about our decision. It’s quite a big purchase for us but we’re so pleased with our choice. They left us alone to browse the showroom and were more than happy to help when we had questions.
5 oktober 2025
Antwoord van Sofology - Manchester
What an amazing review, thank you so much for taking the time to write this 😊
Footstool Purchasep
We were really impressed with the personal service from JK - she went above and beyond, taking the time to understand our needs and helping us find the perfect product.
8 oktober 2025
Antwoord van Sofology - Manchester
What an amazing review, thank you so much for taking the time to write this 😊
Very helpful young man not too pushy…
Very helpful young man not too pushy ,his name was Will, he answered all our questions , we thought the delivery charge was expensive.
5 oktober 2025
Antwoord van Sofology - Manchester
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Efficient service and pleasant attitude…
Efficient service and pleasant attitude from staff member
1 oktober 2025
Antwoord van Sofology - Manchester
Good afternoon, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We bought our couch through the…
We bought our couch through the Trafford park shop, Happy supported us to find our perfect couch. He was very helpful and was not pushy at all. He was very knowledgable with all the products and we would not hesitate to use Happy and Sofology in the future
30 september 2025
Antwoord van Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great team in the store
Great team in the store. The two people I spoke with over two visits were amazing 🤩
27 september 2025
Antwoord van Sofology - Manchester
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Happy and Justine were brilliant
Fabulous. Happy Singh and Justine were excellent. Fabulous service and great process.
Couldn’t recommend enough.
27 september 2025
Antwoord van Sofology - Manchester
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Antwoord van Sofology - Manchester
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
We found Happy extremely helpful
We found Happy extremely helpful, very knowledgeable and able to guide us through the process. You don’t replace lounge furniture very often and your decision has to be right and with Happy’s help I feel we did just that. Thanks again
23 september 2025
Antwoord van Sofology - Manchester
Thank you for sharing your experience :-)
the staff member was excellent really…
the staff member was excellent really friendly and knowledgeable
21 september 2025
Antwoord van Sofology - Manchester
Thank you for your wonderful review! We're thrilled to hear you had a positive experience with our staff at Sofology Manchester. Your feedback is appreciated, and we always strive to provide the best service. If you need anything else, please reach out. We look forward to welcoming you back!
Will was very helpful in finding the…
Will was very helpful in finding the correct sofa for me - both on my first visit when i was initially looking and also when i came back to purchase. It was easy to order and he went through everything with me making it all clear and transparent.
20 september 2025
Antwoord van Sofology - Manchester
Thank you for choosing Sofology :-)
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