Sofology - Manchester Reviews 2.151

Happy was very helpful and patient and didn't try to close us. He showed us the futures listened to us think aloud and ultimately found us the sofa we love.

Very helpful, genuine staff, very apparent that staff know all things about sofas, gently guided to choose an option which would fit lounge and preferences, impressed how they were able to connect with my teen daughter and myself who is in 50’s, Good sense of humour even at end of a busy work day, another family member went on to purchase another sofa a few days later, would definitely recommend

Brilliant service, the lady who served me was lovely.

It was just very simple

No refund on my deposit 😡😡 the worst firm I have ever had the experience of dealing with they owe me £327 the only way you can help is to refund my money because I cancelled within 24 hours of cooling of period because the suite was to big 😡😡

Good service. Help full customer service.

A very helpful and patient service from Happy at Sofology Old Trafford

Hannah and staff made the experience enjoyable and laughable the was very patient with myself

Sofology assistant (Rose) was very friendly and knowledgeable and gave good advice and was patient too. Made the experience great

Helpful friendly staff

Made feel very welcome at the White city Manchester store
Easy to order and advisor (Happy) explained everything and showed us the colour we wanted on another sofa as we hadn’t seen a sofa in that colour

Al was extremely helpful

Extremely warm, friendly & exceptionally knowledgeable service from Leanne & her colleagues at White City Manchester. An absolute asset to Sofology

Leanne was amazing, really helpful and patient while we decided. She even stayed later to make sure we were happy and didn’t rush us!
Thank you!

Justine was great
Excellent service

Great experience - again! Extremely good customer service and overall experience yet again. We had tried multiple other shops before and were put off by the pushy salesmen following us around.
Will, who served us, was very helpful, very friendly and the best assistance I have ever received in a store. The process of buying our sofa was simple and I would strongly recommend this store and specifically will for an easy and enjoyable experience.

We was greeted on arrival by a gentleman called Happy. No pressure sales , No one follows you around , which i like . We bought a 3 seater and a 2 seater sofa . We served by Happy. Top guy made the sale very easy and explained everything. Very happy

Great service from Happy

I have ordered 4&2 seater sofa set and I have asked the sales guy when is delivery I have been told that latest on 21st March 2026 Saturday,I requested that we have Eid celebrations coming on Friday so please can you deliver before 19th which is today they said I have added the note, we will
Do our best this commitment was at time of sale now today I got text message says 27/03/26 delivery I am socked I have been promised something else ,I have called customer centre they spoke showroom manager and then the lady give me call manager form Trafford showroom she said we can’t do anything cause delivery team is different and I have been promised by showroom sale team at the time of sale now they says we don’t have early delivery dates that totally annoying and wrong communication with customer. They want to make sale and sale is done with false delivery commitments very poor experience not happy at all.
now we don’t have sofa at home on this weekend on our Eid celebration and invited guests already every thing is ruined by Sofology team wrong commitment.

Decent service