Sofology - Manchester Reviews 

2.170
TrustScore 5 uit 5

4,8

White City Retail Park, M16 0RP Manchester, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... Toon meer

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Beoordeeld met 5 van de 5 sterren

A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... Toon meer

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Beoordeeld met 5 van de 5 sterren

Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... Toon meer

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Beoordeeld met 5 van de 5 sterren

The main thing about Sofology is that you don’t get followed around the store by some over-eager sales person after their commission. Ikram was fantastic. Friendly, informative and encouraged us to... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Zitbankenwinkel
  2. Meubelaccessoires
  3. Meubelwinkel
  4. Woonwinkel
  5. Woonkamermeubilairwinkel
  6. Stofferingszaak

Geschreven door het bedrijf

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contactgegevens

  • White City Retail Park, M16 0RP, Manchester, Verenigd Koninkrijk

4,8

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(2.170)

18.606 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

It was great experience.

It was great experience.
Very happy with service provided by Happy Singh.
He is a great guy.

31 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for sharing your experience!

Beoordeeld met 5 van de 5 sterren

Sofology Manchester review

We met qassim, he guided us very well and aided us. Ikram helped us put our order through he was very thorough. Overall a very positive experience!!!

31 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by both Qassim and Ikram. Have a great day 😊

Beoordeeld met 5 van de 5 sterren

Great Customer Service

I called in to have a look around and was helped by Happy. What a lovely guy. I went back the following evening and ordered a sofa. The other staff were lovely too, not pushy, just nice and very helpful.

28 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for awarding us 5 stars

Beoordeeld met 5 van de 5 sterren

The young man who finalised the…

The young man who finalised the purchase was very charming and helpful. He had the perfect balance of a lovely informal, friendly approach as well as being very professional and informed. He really helped us feel we had space and time to decide and support when we needed it. He went the extra mile too.

All staff were really informed, friendly and helpful.

25 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for sharing Ms Khan!

Beoordeeld met 5 van de 5 sterren

First of all all the staff are friendly…

First of all all the staff are friendly and helpful.
Ikram went above and beyond to make us feel welcomed and bent over backwards to solve the problem
we had.
I will recommend Sofology to anyone

23 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Beoordeeld met 5 van de 5 sterren

Salesman was very helpful and talked me…

Salesman was very helpful and talked me through the whole process explaining everything to me.

24 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Beoordeeld met 5 van de 5 sterren

No pressure ,no add on.Dealt with them…

No pressure ,no add on.Dealt with them in past

27 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Beoordeeld met 5 van de 5 sterren

Ikram was great

Ikram was great - he made the experience so easy & enjoyable!

30 december 2025
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for awarding us 5 stars Mrs W

Beoordeeld met 5 van de 5 sterren

Liane was really great

Liane was really great. She was ion hand to answer our many questions, but have us space to discuss and never made us feel under pressure. She explained the additional insurance and how we may need it. We wanted to see quite a few different permutations so she was really patient and worked them all through fur us!

25 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for awarding us 5 stars Alison.

Beoordeeld met 5 van de 5 sterren

Will at White City retail was so…

Will at White City retail was so helpful, wasn’t pushy to get us to buy - genuinely wanted to help! He helped with the size of our room and planned it all for us, such a friendly person

25 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.

Beoordeeld met 5 van de 5 sterren

Happy was Amazing

Happy was Amazing, had great communication, very clear and friendly!
Made the processes very easy and comfortable.

24 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Beoordeeld met 5 van de 5 sterren

Fantastic service

The store was well laid out, no pushy sales team! Leanne had great product knowledge and was very approachable, this encouraged us to return to the store.

18 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Beoordeeld met 5 van de 5 sterren

A great choice of sofa,s and especially…

A great choice of sofa,s and especially for me the lumbar support..exceptional quality..thankyou Al for your help,a lovely young man.had a lot of patience and very helpful..

23 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Beoordeeld met 5 van de 5 sterren

The customer service we received was…

The customer service we received was outstanding. A staff member named Happy provided an excellent experience; he was incredibly thorough in explaining our coverage and care options, as well as the technical differences between models. He was instrumental in helping us determine the correct sizes and the best configuration for our living room layout.

Happy is definitely a great staff member and an asset to your business!

19 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Beoordeeld met 5 van de 5 sterren

Great knowledge l

Great knowledge l, very patient and understanding, Happy Singh from Manchester White City was great with good service

21 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for awarding us 5 stars Naveed

Beoordeeld met 5 van de 5 sterren

We bought out sofa via Qassim who was…

We bought out sofa via Qassim who was extremely nice and very professional. He answered all the questions we could throw at him and made the purchase very easy and straight forward.

18 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for sharing your experience Mr Whitfeld

Beoordeeld met 5 van de 5 sterren

We visited Sofology to find a sofa for…

We visited Sofology to find a sofa for our living room and from the moment we walked in, we were impressed by the wide range of beautiful sofas on display. We were greeted by Happy, who was welcoming, professional, and a pleasure to deal with. He showed us various models, gave us ample time to consider our options and thoughtfully highlighted the importance of choosing a sofa that best suits our comfort and needs. The level of service was excellent and we left the store very satisfied. Thank you Happy for your outstanding service.

20 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for taking the time to write this amazing review Cozmin :-)

Beoordeeld met 5 van de 5 sterren

New Sofa, By A Great Sales Consultant

Happy the Sales Consultant at The White City Branch in Manchester was superb from start to finish. Offering us a Coffee was top level. Happy is a massive credit to your company. We will definitely recommend Sofology to friends and family.

20 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for awarding us 5 stars :-)

Beoordeeld met 5 van de 5 sterren

Justine was knowledgeable

Justine was knowledgeable, professional, and answered our extensive qs thoroughly. Explained extras and ended up buying sofa at a great price. Smooth payment process

18 januari 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, thank you for your review. Another great review for Justine, we will make sure to pass this on! Have a nice day.

Beoordeeld met 1 van de 5 sterren

Absolutely pathetic customer…

Absolutely pathetic customer services . And hideous quality of furniture. Do not buy from this tin pot outfit

16 januari 2026
Review zonder uitnodiging
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk

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