Sofology - Manchester Reviews 

2.202
•
TrustScore 4.5 uit 5

4,7

White City Retail Park, M16 0RP Manchester, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The staff were so friendly and helpful. We had coffee and it was a very relaxing experience. She went through everything and was very thorough. This was not rushed and a lovely experience. Thorou... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had a great experience with the sales assistant, Qassim. She was very friendly, helpful and honest, and I never felt like he was just trying to sell me a sofa. gave me excellent advice on the s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First thing we noticed was how staff said hello and that was all. Shortly after, a member of staff came over and said “Don’t worry, we won’t follow you around the store, just ask if you need help... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve ordered 2 sofas, Leanne was so helpful, honest and lovely. Leanne is the kind of person who should be promoted, she’s not pushy or in your face. She gives her honest opinion and doesn’t try to pu... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Zitbankenwinkel
  2. ook in
  3. Meubelaccessoires
  4. Meubelwinkel
  5. Stofferingszaak
  6. Woonkamermeubilairwinkel
  7. Woonwinkel

Geschreven door het bedrijf

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contactgegevens

  • White City Retail Park, M16 0RP, Manchester, Verenigd Koninkrijk

4,7

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(2.202)

16.191 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great service

Great service

31 juli 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thanks for this fabulous review. We appreciate you sharing it with others!

Beoordeeld met 5 van de 5 sterren

Justine was absolutely amazing from…

Justine was absolutely amazing from start to finish. Her knowledge was outstanding. I never felt pressured at all it was one of the best shopping experiences I have ever had. Sarah was also amazing and everything just felt so comfortable. I can’t wait to receive my sofa. Thanks girls.

3 augustus 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thanks for this fabulous review. We appreciate you sharing it with others!

Beoordeeld met 5 van de 5 sterren

what your going to expect your exact monthly payment will be to ensure the shopper can actually afford to purchase the sofa

very friendly knowledgeable staff who went out of his way to help,nothing was too hard for him to ensure we purchase the correct item.

19 juli 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Beoordeeld met 5 van de 5 sterren

friendly knowledgeable staff

friendly knowledgeable staff . Non pressurized sale

26 juli 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Beoordeeld met 2 van de 5 sterren

Let down with a delivery

I am really disappointed with my delivery, I was expecting my chair and my sofa. Monday of last week I received an email saying my new sofa was being delivered. However my chair wasn't being made as it was the one from the showroom. My delivery came but only my chair arrived after being promised on 2 occasions that the full suite was coming

2 augustus 2026
Review zonder uitnodiging
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.

Beoordeeld met 5 van de 5 sterren

Good experience

When we arrived at the store the customer adviser introduced herself to use as Leanne and when we needed advice she was extremely helpful and very knowledgeable about all the products.We felt very comfortable with our whole experience and didn't feel pressured into making a decision and was left to browse at our own leisure. Once again would like to thank Leanne for all her help.

13 juli 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, thank you for your review. Another great review for Leanne, we will make sure to pass this on! Have a nice day.

Beoordeeld met 5 van de 5 sterren

Kas and Justine what a dream team

Kas and Justine what a dream team, sofology are so lucky to have employee’s like this, they are amazing, they are so welcoming and friendly we would never go elsewhere to purchase a sofa now! 2nd one wow wow what amazing team of people!

12 juli 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thanks for this fabulous review. We appreciate you sharing it with others!

Beoordeeld met 5 van de 5 sterren

The customer service was amazing clean…

The customer service was amazing clean showroom very well presented definitely recommend

4 juli 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Beoordeeld met 5 van de 5 sterren

The lady who greeted me was very…

The lady who greeted me was very helpful and pleasant. She guided me to the sofa I’d seen before in a different branch. When my payment via my phone was proving tricky she was patient and helpful. She was professional and friendly and I felt she did a good job.

7 juli 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Beoordeeld met 5 van de 5 sterren

Rose's experience and guidance were…

Rose's experience and guidance were first rate. Thanks.

28 juni 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Beoordeeld met 5 van de 5 sterren

I had a great experience in shop with…

I had a great experience in shop with will he explained everything nicely and was very pleasant but then i had trouble trying to pay the balance it kept throwing up the phone number from my last purchase with you 10 years ago which was very frustrating it has since been rectified thankfully

1 juli 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thanks so much for your review! We're delighted to hear Will made your in-store experience such a positive one. Sorry to hear you ran into an issue paying your balance due to your old details, but we're glad everything's been sorted now. We hope you love your new sofa! 😊

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, great sofa, perfect experience 🙏

9 april 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

What an amazing review, thank you so much for taking the time to write this 😊

Beoordeeld met 5 van de 5 sterren

Happy was incredibly kind Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefu

Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had more questions, they answered each one patiently without rushing. Thanks to Happy’s excellent service, we left feeling very happy and satisfied. Thank you, Happy!

22 juni 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Beoordeeld met 5 van de 5 sterren

I had a really great experience…

I had a really great experience purchasing my couch at sofology in White City. Leanne especially was amazing, going above and beyond for my families needs and wants.

17 juni 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, thank you for your review. Another great review for Leanne, we will make sure to pass this on! Have a nice day.

Beoordeeld met 5 van de 5 sterren

I just found.d the whole experience …

I just found.d the whole experience very pleasant, the salesman was so helpful and of course the coffee helped me enjoy sitting in my soon to be new chair. I would recommend sofology.

4 juni 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Happy was excellent

23 mei 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Hi there, thank you for your review. Another great review for Happy, we will make sure to pass this on! Have a nice day.

Beoordeeld met 5 van de 5 sterren

The staff were friendly but not pushy…

The staff were friendly but not pushy and that is what we like , to be left alone to browse but have someone there if we ask . All in all we bought a sofa after lots of trying the style we wanted from here and other stores .

22 mei 2026
Logo Sofology - Manchester

Antwoord van Sofology - Manchester

Thanks for this fabulous review. We appreciate you sharing it with others!

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