Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieWhite City Retail Park, M16 0RP Manchester, GB
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Lees wat reviewers zeggen
A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... Toon meer
Bedrijf heeft geantwoord
Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... Toon meer
Bedrijf heeft geantwoord
The main thing about Sofology is that you don’t get followed around the store by some over-eager sales person after their commission. Ikram was fantastic. Friendly, informative and encouraged us to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
White City Retail Park, M16 0RP, Manchester, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Antwoord van Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The store layout was very good and…
The store layout was very good and Ikram was able to sort out enquiry. We are now looking forward to receiving our furniture.
16 september 2025
Antwoord van Sofology - Manchester
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Will and the lady I spoke to Saturday
Will and the lady I spoke to Saturday, Christine I think, before returning Sunday were excellent ambassadors for the company, polite, informative with a no pressure approach.
Very happy with my purchase and feel confident that their help will continue if needed.
14 september 2025
Antwoord van Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Clear, helpful and friendly assistance
Clear, helpful and friendly assistance. Made the buying for my elderly parents a pleasure.
14 september 2025
Antwoord van Sofology - Manchester
Hi there, great to hear you found our staff to be friendly during your visit to Sofology. Thanks for taking the time to leave a review.
We liked that the lady introduced…
We liked that the lady introduced herself and offered her assistance but then left us to look around without interference, she was on hand when we had a question and had all the information to hand.
She was very pleasant and our purchase was made seamlessly
10 september 2025
Antwoord van Sofology - Manchester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very helpful
13 september 2025
Antwoord van Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent experience!
We came in today and was a bit sad that the sofa we wanted had been discontinued. The sofology assistant Ikram helped us find a new sofa which was very similar to the one we liked originally. He was very professional, friendly and walked us through the whole process. I’ve been stressed for ages about getting a sofa and it felt so easy and pressure free once we were there. Thanks again Ikram!
8 september 2025
Antwoord van Sofology - Manchester
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Antwoord van Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
Happy was a very friendly salesman
Happy was a very friendly salesman - acredit to your company
5 september 2025
Antwoord van Sofology - Manchester
Thank you for awarding us 5 stars Mark!
Chris and Happy in the White City…
Chris and Happy in the White City Manchester store were super helpful and friendly! Thank you 😊
1 september 2025
Antwoord van Sofology - Manchester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Antwoord van Sofology - Manchester
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Excellent service
Happy was very nice and very helpful no pushy sales he sat and answered all our queries and made us very welcome… Looking forward to our new sofa.. Thanks again Happy!!
3 september 2025
Antwoord van Sofology - Manchester
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Antwoord van Sofology - Manchester
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Excellent customer service no hard sell
Excellent customer service no hard sell
Phil was fantastic
30 augustus 2025
Antwoord van Sofology - Manchester
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Antwoord van Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
The lady who served me was wonderful…
The lady who served me was wonderful and really helpful... Felt no pressure to buy and am well chuffed with the sofas
1 september 2025
Antwoord van Sofology - Manchester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great sales Lady
30 augustus 2025
Antwoord van Sofology - Manchester
Thank you so much for taking the time to share your wonderful feedback!
Antwoord van Sofology - Manchester
Thank you for awarding us 5 stars :-)
No hard sell!
The main thing about Sofology is that you don’t get followed around the store by some over-eager sales person after their commission.
Ikram was fantastic. Friendly, informative and encouraged us to ask question to ensure everything was covered before we left the store but left us alone to talk about our options and have a wander to make sure we were certain about our choice. Once we had decided and put down the deposit, he also gave us the branch number in case anything did come to mind later on.
Great customer service!
26 augustus 2025
Antwoord van Sofology - Manchester
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Salesperson was helpful and…
Salesperson was helpful and knowledgeable made our experience easy
26 augustus 2025
Antwoord van Sofology - Manchester
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
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