Haven't had delivery yet, but the buying experience was great. Lini was a breath of fresh air. Been to another shop beforehand, was hounded and pressured. She left us to browse, when we'd made a deci... Toon meer
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Locatie
Wijzig locatieGiltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, GB
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Lees wat reviewers zeggen
We visited all the furniture shops in the retail park (IKEA) Nottingham and found the chairs we wanted here. Friendly and helpful staff, explained the options and on out first visit, suggested we ord... Toon meer
Bedrijf heeft geantwoord
What can we say about the lad who served me and my partner he was amazing so friendly so helpful and knowledgeable. Jay what a character you are amazing credit to you he took us through every thing we... Toon meer
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The visit to the store in Nottingham didn’t feel pressured on any of the three times we went there before we’d decided on our choice. On the last occasion Georgeta approached us and was very profes... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, Verenigd Koninkrijk
4,8
Uitstekend
3K reviews
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Antwoord van Sofology - Nottingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great selection of classy sofas
Great selection of classy sofas. Long structural warranty gives peace of mind.
27 oktober 2025
Antwoord van Sofology - Nottingham
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Our experience and rating is based on…
Our experience and rating is based on how hard Matthew Davies helped us find the right sofa for us
He was extremely respectful and helpful
We love the sofa that we have purchased and hope the after sales experience and quality of the sofa lives up to the experience we have just had
He is a credit to the store
30 oktober 2025
Antwoord van Sofology - Nottingham
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Sofology Nottingham and that Matthew was able to assist you in finding the perfect sofa. It's fantastic to know that his respectful and helpful service made such a great impression.
We are delighted that you love your new sofa and hope it brings you comfort and joy for years to come. Rest assured, we are committed to ensuring that your after-sales experience and the quality of your sofa meet your expectations.
Matthew truly is a credit to our store, and we will make sure to pass along your kind words to him. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your 5-star rating and for choosing Sofology Nottingham.
Matthew was brilliant and talked us…
Matthew was brilliant and talked us through everything. He was extremely patient with us as we had our two small children with us and he showed us all options available.
29 oktober 2025
Antwoord van Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Matthew. Have a great day 😊
It was a good Experience
It was a good Experience, Daniel was helpful and was not pushy at all.
25 oktober 2025
Antwoord van Sofology - Nottingham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Giltbrook
Excellent customer service from Danni at Giltbrook.
She knew her product, and was enthusiastic without being pushy.
Looking forward to delivery as promised and a product we are happy with.
Thank you
28 oktober 2025
Antwoord van Sofology - Nottingham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Antwoord van Sofology - Nottingham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Super helpful and non pressured
26 oktober 2025
Antwoord van Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review!😊
The sales assistant went through all…
The sales assistant went through all areas of the purchase and made it clear.
She was very knowledgeable on the product
25 oktober 2025
Antwoord van Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review!😊
Great service
25 oktober 2025
Antwoord van Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Nottingham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great experience!
Staff weren't in any way pushy, incredibly relaxed and polite, took their time explaining everything and ensured we had all the facts and that we took our time making each decision. A very pleasant experience all round!
18 oktober 2025
Antwoord van Sofology - Nottingham
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Helpful but not pushy.
19 oktober 2025
Antwoord van Sofology - Nottingham
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the team were helpful. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofa!
Phil was absolutely brilliant
Phil was absolutely brilliant
he listened to us
helped us find the right sofa for us didnt rush us and made us a brilliant cup of chocolate 10/10
19 oktober 2025
Antwoord van Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review!😊
Great experience
Everything was explained very well, the
store assistant (didn’t get his name) also did a room plan which was really helpful. He also showed me a different chair in the range which better fitted my room and what I wanted. So a very good experience today.
19 oktober 2025
Antwoord van Sofology - Nottingham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Phil
Your assistant, Phil, was friendly, very knowledgeable and made our shopping experiance a pleasure.
18 oktober 2025
Antwoord van Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Phil. Have a great day 😊
Antwoord van Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Pleasent and polite service
The lady that served us was Georgeta,she gave us a couple of minutes to browse and then came over,she was very pleasant and very helpful.we knew what we wanted so purchased a sofa there and then.
17 oktober 2025
Antwoord van Sofology - Nottingham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
We visited Sofology (Nottingham)
We visited Sofology (Nottingham). The showroom was well set out. We found the sofa that we’d already viewed online. We met one of your colleagues Daniel Stratford, who answered all our questions and provided us with information about the sofas and delivery etc.
He also took us through the ordering process the next day. Daniel is a real asset to your business and we thank him for being informative, professional and friendly.
17 oktober 2025
Antwoord van Sofology - Nottingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
*AVOID Sofology store at GILTBROOK at…
*AVOID Sofology store at GILTBROOK at all costs, buy elsewhere.
We ordered a high end sofa / suite, the salesman Matthew promised certain items would be included in the deal if we purchased, he lied and charged us in full when the invoice arrived by e mail after we left the store.
Called his manager Zenon to cancel, very abusive & derogatory saying his employee never offered the deal, we could not cancel (again another lie) AGGRESIVE, arrogant worse than car sales men attitude. And NO GTE delivery before Xmas as was advertised throughout the store, pressure sale place the order now might be a chance, told more likely after Xmas!
DO NOT BUY HERE, horrible place & people!
S Raynor
4 oktober 2025
Antwoord van Sofology - Nottingham
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
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