Unbeknown to us our visit coincided with the last day of your store at Redbrick Mill in Dewsbury. We met an excellent salesman named Yameen, had a lovely chat and bought a table and a lamp at a fantas... Toon meer
Bedrijf heeft geantwoord
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We were looking for various furniture items for our newly built upmarket holiday collection for 10 people. Your products lived up to our expectations and the knowledgeable staff made our decision eas... Toon meer
Bedrijf heeft geantwoord
We had decided previously as to the sofa and fabrics required. We had been grateful of the preferred swatch being sent. On the day, the model was no longer on display but Ash phoned another store to... Toon meer
Bedrijf heeft geantwoord
Visited Sofology at red brick mill Batley today. We’d actually ordered a sofa from a different store yesterday but was unsure on the colour choice . Ash was amazing ! He even got out a paint sample bo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
218 Bradford Road, Batley, WF17 6JL, Batley, Verenigd Koninkrijk
- 03444828282
4,8
Uitstekend
301 reviews
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Very helpful young man
Very helpful young man. Excellent service and delivery time not too long either.
15 december 2025
Antwoord van Sofology - Redbrick Mill
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Fabulous furnishing and lovely people
Unbeknown to us our visit coincided with the last day of your store at Redbrick Mill in Dewsbury. We met an excellent salesman named Yameen, had a lovely chat and bought a table and a lamp at a fantastic discount. Very pleased we called in and with the whole experience. We wish Yameen the best of luck in his future endeavours.
22 februari 2026
Antwoord van Sofology - Redbrick Mill
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Redbrick Mill
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Ash at Redbrick Mill was amazing
Ash at Redbrick Mill was amazing! Really knowledgeable and understanding without being too pushy. Really happy with the whole ordering process can’t wait for my Sofa to arrive!
20 februari 2026
Antwoord van Sofology - Redbrick Mill
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Antwoord van Sofology - Redbrick Mill
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Harriet was very helpful and friendly
Harriet was very helpful and friendly. All was explained in simple understandable terms and so far the process has gone well.
I hope this continues when Sofology move from Redbrick Mills.
4 februari 2026
Antwoord van Sofology - Redbrick Mill
Thank you for taking the time to leave a 5-star review!😊
Zakaria was super helpful and really…
Zakaria was super helpful and really knowledgeable in products helping us make the best decision on what to purchase!
31 januari 2026
Antwoord van Sofology - Redbrick Mill
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Antwoord van Sofology - Redbrick Mill
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Antwoord van Sofology - Redbrick Mill
Thank you for awarding us 5 stars!
Antwoord van Sofology - Redbrick Mill
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Good helpful customer service
25 januari 2026
Antwoord van Sofology - Redbrick Mill
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Redbrick Mill
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful & knowledgeable
We were looking for various furniture items for our newly built upmarket holiday collection for 10 people.
Your products lived up to our expectations and the knowledgeable staff made our decision easy. Polite and engaging, sending information over via email & following up with a phone call. Great young man to deal with.
18 januari 2026
Antwoord van Sofology - Redbrick Mill
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Antwoord van Sofology - Redbrick Mill
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Outstanding customer service
The salesperson I dealt with could not have been more helpful. Very knowledgeable and gave all the relevant information without prolonging the purchasing process and made everything straightforward and easy. I would definitely shop with Sofology again as a result of the excellent customer service provided.
22 januari 2026
Antwoord van Sofology - Redbrick Mill
Thank you for taking the time to write this review Mr Whitehead. We would love to see you again in the future!
Had a great experience purchasing our…
Had a great experience purchasing our sofa. Harriett helped us every step of the way, wasn’t pushy and was super informative! Can’t wait for our new sofa to arrive!
17 januari 2026
Antwoord van Sofology - Redbrick Mill
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a brilliant customer service experience at Sofology. Your kind words and perfect rating of 5 out of 5 truly mean a lot to our team
Super helpful staff
The sales people in store were all really helpful and not too pushy. Never felt pressured into a sale.
16 januari 2026
Antwoord van Sofology - Redbrick Mill
Hi, thank you for taking the time to leave a 5-star review!😊
Absolutely abysmal service
Absolutely abysmal service. Delivered damaged furniture that the delivery guys never reported. Spoke with Sofology customer care who after week's sent a technician to look at it. The technician came and examined, used our toilet and said he will report it to the office, and someone will come back to usb in 72 hours. That was over a month ago... waited during the holiday period with no support from Sofology customer care, and no one available in product support. Still waiting for someone to fix the furniture. Will not buy from Sofology again. Disgusting service.
Another disappointing tactic of Sofology is asking customers to email their 'social.media.complaints' so they can look at it. This makes them look responsive but they do not actually care - as i emailed them everything on 31st Dec and no one bothered to contact me.
15 november 2025
Antwoord van Sofology - Redbrick Mill
Hi Gilani, we are so sorry to hear that you are unhappy. Please send an email to social.media.complaints@sofology.co.uk with your order details, and we will take a look into this for you.
No pushy sales
No pushy sales, honest relevant advice. Zak made the purchasing experience pleasant and comfortable.
5 januari 2026
Antwoord van Sofology - Redbrick Mill
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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