Sofology - Stoke-on-Trent Reviews 

The saleslady was excellent very professional and explained everything.

Staff friendly and knowledgeable (even though it was his first day). He expanded options and lead times and pricess for collecting our old sofa.

Vicky made our experience from her warmth and welcoming smile to her product knowledge. An absolute asset to your team.

Thank you vicky!

Store is clean and well presented . All staff spoke pleasantly as we passed them but importantly for us they weren’t overbearing or pushy. We initially spoke to Vicky who was friendly and knowledgeable; we advised her we were looking at one in the store and comparing it with one in another store and she told us to absolutely do that - she emphasised how important it was to get it right and to go upstairs, sit on it (and lie on it); she even told us to get cushions off another sofa to try if we wanted. She didn’t follow us and push for a sale though but merely asked us after how it was and told us to go and then come back which we obviously did. Clearly it has to be the right sofa but the staff being so helpful without being in your face was great. Vicky is a great ambassador for your store!

The assistant that we saw was very helpful and explained what was available and went through the agreement and warranty

Very relaxed, friendly and informative. Wasn’t fall to and happy to answer any questions.

Vicky gave us a great experience in choosing our sofas today very pleasant and explanatory

Great experience. Staff ( Sandra) couldn’t do enough to make us feel settled to make the perfect choice of settee. She’s been very informative and knowledgeable. A credit to the Stoke store.

I had a brilliant experience with the customer service at Sofology. The team were genuinely friendly, welcoming, and happy to help from start to finish. Nothing felt rushed, and they took the time to answer all my questions properly. It made the whole process smooth and stress-free. Excellent service – I’d happily recommend them to anyone.

Absolute amazing customer service!
Leon took the time to answer all of our questions with a cup of coffee in hand.
Very happy with our outcome.
Many thanks

Great service and very knowledgable team. I have purchased 3 sofas from the store over 12 years, and they are all amazing quality. Highly recommended

The staff were very helpful and friendly.we were left to look around and not followed.after a complimentary coffee and time to discuss our decision we approached a staff member who took us through the process of buying.she very informative and explained everything thoroughly.

Great service was given by Vicky. Explained everything and offered various options. Would definitely recommend the Stoke branch to anyone.

A great buying experience at the Hanley store. Vicky, who was dealing with our purchase was very knowledgeable, friendly and thorough. Looking forward to the sofa arriving.

We got a warm welcome as soon as we got into store Vicky was absolutely amazing. Helped us so much going above and beyond to find us the right sofa that met our needs as we had a lot more than the usual family to consider. She was not pushy listened to us and didn’t try and sell us something just for a sale . We felt cared for and looked after . Definitely recommend

Absolutely fantastic service by Leon. Really helpful, attuned to our requirements, friendly and knowledgeable. I would definitely recommend if you are looking for a quality sofa. he took the time to explain everything and show us a range of products to compare and went through the differences. Thank you

Friendly and helpful service without being pushy

Comprehensive, very informative showroom beautifully set out. The staff were welcoming during both of our visits and showed very good product knowledge. They were patient and appreciated the need for us to be unhurried when making an important purchase. Our order was handled efficiently and all aspects were clearly explained.

Good experience buying our new sofa. Helpful, friendly and knowledgeable staff. Would be 5* except for compulsory £129 sting in the tail for delivery and set-up.