Sofology - Stoke-on-Trent Reviews 

Vicky was brilliant!!

She was good with the kids also and interacted well with them.

She also wasnt pushy at all, everything felt nice and relaxed.

We visited Sofology Stoke on Trent at the weekend, at met James who supported us through our journey and ultimately took our order. We wish to mention James specifically within this review, who was impeccable from start to finish. His knowledge, his enthusiasm, his attention to detail was amazing and James shared some details of his journey with the company to us. As a senior manager myself, if I was not doing Sofology a disservice, I would offer James a job. What an asset you have there and someone that deserves be right up there with the best of them. What a wonderful chap. Thank you Sofology and thank you James, there is a bright future ahead of you.

Sam was very friendly from the minute we walked in, dealt with our every need and helped us with the purchase of our lovely sofa :)

Tom & KT x

We had such a fantastic experience with Sam. She truly went above and beyond to help us choose the perfect sofa, taking the time to really understand what we wanted. We were quite picky and looking for a more bespoke feel, but nothing was too much trouble for her. Sam helped us carefully select matching cushions and a footstool to complete the look and she understood exactly what style we were looking for. Sam’s eye for detail was spot on, She made us feel so welcome from the moment we arrived allowing us time to look around the shop with no fuss but came to us at the exact time we needed some help (the lovely coffee was a bonus!). Sam’s friendly, patient approach made the whole process enjoyable and stress-free. We couldn’t be happier with our choice and wouldn’t hesitate to recommend Sam she was absolutely fantastic.

Returning customer, really helpful today as we were after something quite specific.

Very good experience on our visit today .. we were looked after extremely well by Vicky Westwell ( sales consultant at your Hanley branch Stoke on Trent ) she treated us with the utmost respect she was polite and her product knowledge and advice was outstanding!! .. all in all a fabulous visit .. 10/10 👏Excellent service !!!
We confidently made a purchase off the back of the above ..

Excellent customer service. Advisor had vast product knowledge and explained all questions asked very clearly.

Very helpful, knowledgeable and friendly store assistant

The assistants were very helpful and knowledgable and could answer our queries.

Great experience and excellent guidance. Great choice and options

Susan’s helped us out we felt very relaxed with her at stoke sofoligy and very informative

Great service and very friendly approachable team.

The staff were very friendly and helpful but not pushy. Vicky at the Stoke branch was extremely helpful and made my purchase very easy

We were welcomed and an explanation of how the store was laid out was explained then we were left to browse and call for assistance at our leisure . I hate being followed around a store so felt completely at ease during my time in store
Staff your all very friendly and knowledgeable . Overall an excellent experience - well done .

A very refreshing experience dealing with Vicky at the Stoke shop. She went above and beyond to assist us and helped us find our perfect sofa. We cannot praise her enough and feel she is an asset to your store .

Helpful honest staff,

Great friendly service received from Vicky. Super level of knowledge without the typical pushy sales techniques seen in local competitors.

We were served by Sandra at the Octogon branch. She was so lovely and very helpful. Thank you Sandra.

We were greeted by James Okey. He asked us if we needed any help and we said that we were just looking. About 10-15 minutes later he came back to us and asked again if he could help. We said that we were looking for a small 3-seater sofa that I could sit on. This was difficult as I'm a wheelchair user and not very tall (only 4' 6"). He suggested one but said that it was on a plinth. We managed to get round this problem by parking the chair as close to the step as possible. This sofa was too wide as I couldn't shuffle back onto the seat. He went to consult his manager who told him there was one more sofa that we could try that was downstairs, although he did tell us that there were was a lift to the upper floor. This one was easier but I still couldn't lean back. He then took off the top half of the accompanying chair and put this behind me. It was perfect. He promised to email me the dimensions of the "cushion" so that we would know what size to get. I decided to order this sofa. I found James to be very professional and helpful. He was also very polite and welcoming, asking if we would like a drink and getting some water for my assistance dog. He explained all the details of the purchase, how to clean the sofa and the insurance policy in a way that I could easily understand. He made what I thought was going to be a difficult task very easy. I was expecting to have to visit lots of shops before I found what I wanted but I found it straightaway thanks to James. I wouldn't hesitate in referring my friends to this company after my visit.

Good customer service